Juan did a fantastic job. On time, did a great job explaining everything, great work quality…read more Really can't ask for anything more...

Friendly and professional service at a fair price. Happy to cut the cord with their help.read more

We went in to ask about upgrading our phones. We worked with Shalonda Brown, she walked us through…read moreoptions, but since I was an existing customer, I was better off going through Apple directly and using my veteran discount. As we were leaving the store, she recommended we come back to help get our new phones set-up and transferred over from our current phones. We returned a few hours later, we asked if Shalonda could help us again. She was with another customer, but came over to greet us while their accounts were transferring. She was fantastic and patient, multi-tasking between her existing customer and us, when there were lull's while our data and software updates occurred. We really appreciated her support and professionalism to help us get this all done as quickly and accurately as possible. No data or pictures were lost, everything transferred over as expected. We couldn't be happier. Thank you Shalonda!!

My billing information has changed from last month for no reason. The agent at the front desk of…read morethe Xfinity store could not help me and said I needed to go to a corporate store. Which is 10 miles from me. I was told it was their error but store agent couldn't help me.

I've been an Xfinity/Comcast customer for 20+ years, but I think that's over after my latest…read morebait-and-switch episode. I got a new xfinity gateway modem a few weeks ago because my Arris modem stopped connecting. I picked up the gateway at the Xfinity store and activated it. Shortly afterward (1/2 hour?) it started losing the connection every few minutes. I called Xfinity customer service and transferred thru to tech support, and after trying a few things remotely, they said it was definitely a hardware issue they would send a technician to check it, transferring me back to customer service to set up a time... I told them I would swap out the modem back at the Xfinity store but they said MULTIPLE times that I would NOT be charged for the tech visit. I asked this several times to verify. But, alas, I see on this month's bill that I was lied to, and I WAS charged and extra $100, despite being assured multiple times by Xfinity customer service that I would NOT BE. I asked them to look back in my account records and check the call notes that this was true. Their 'helpful' chat (which I finally got a human being onto, by typing 'human being' and getting out of their AI slop-loop of clickable questions) said they don't share that info between the CS and chat groups (?!). What abysmal service. I told them that I'd be cancelling my Xfinity soon and will be looking around to their local competitors for a better level of customer experience. And maybe a company whose left hand knows what its right hand is doing. BTW: They also added another $15 to my ongoing monthly bill for the 'privilege' of having their equipment on loan.

I signed up for Xfinity internet a couple years ago for 1 gig service at $70 a month, which felt…read morelike a fair price at the time. Somewhere along the way, with autopay on, my bill increased to $99 a month without enough transparency or value to justify it. If better pricing was available, existing customers should be offered that before they decide to leave. The bigger frustration has been trying to cancel service. There is no simple online cancellation option. It keeps directing you to call, and then every representative seems more focused on upselling than actually helping cancel the account. I've been transferred around and told someone else will help, only to repeat the same conversation again. Service reliability was also an issue. We experienced multiple outages in Denver. While they may offer small credits, the process to claim them feels like a maze and often is not worth the time for a few dollars. I already use Google Fiber at another property and have had a much smoother experience. Between rising prices, outages, and the cancellation hassle, this is likely the end of Xfinity for me in Denver.

It's hard to find small businesses that grab your trust quickly and keep it. Zack and his team…read moreprovide quality services at reasonable prices while maintaining exceptional customer support. You guys knocked it out of the park on this one.

Best internet in Larkspur! Our internet is fast, reliable, and always works. Their service is top…read morenotch. They are thorough and provide their customers with an amazing customer service experience. We couldn't be more thrilled that we switched to Thrive from Century Link.

After experiencing loud buzzing on our home phone land line, I tried to call Centurylink to send a…read morerepairman to fix it. There is no phone number on their website! Imagine that? A phone company you can't call to report a problem. They want you to post an email, but their site couldn't find me, their own customer. I typed in my account number exactly as it appears on my phone bill, still nothing. I had to send an email asking them to contact me through a messaging portal. Unbelievable.

Congrats! Your employees who ignored three posted signs, one at the drive way and the two pictured,…read moreearned you this 1 star review. They were rude and made excuses for their disrespectful behavior of ignoring posted signs. They were told they were trespassing and if anyone from your company comes to my door again trespassing charges will be pressed. And no you don't need my address, just stop soliciting when you've already been told no by a posted sign. It's not that hard to respect others, especially potential customers.

It's time for me to revisit my one star review of Rise. Over the past year or so their service has…read moreimproved considerably. For about the past 10 years I have been buying 2 internet connections to my home - rise and viasat. The issue i had with both was reliability, so I basically had one to back up the other. I think about a year and half ago Rise did some major upgrades on their tower. Since then the reliability has been extremely good, and I generally get the bandwidth I pay for and sometimes a bit more. I work from home and i monitor my usage closely. As Rise continued to provide reliable service I found the viasat bill more and more difficult to stomach - their reliability was still low - and I rarely got what i paid for. So Rise's increased performance has allowed me to have Viasat disconnected and a second Rise line added to my home for backup purposes and I'm saving money. I'm not protected against their tower going down - but it has been a long time since that happened, and yes, I am knocking on wood. Additionally, I have a difficult install . The Installer has been great, gets things done, and doesn't mind thinking outside the box. So a pleasant update for Rise - They have made great strides, I sure hope they keep it up.

Obtained Rise Broadband service September 2025. Had issues here and there but often more so than…read morenot in the middle of the night service goes out. I've called a few times, but yesterday May 12 we had an outage then May 13 the usage has been intermittent. I called and was told I wouldn't get any money back on a service I'm paying for but not receiving. The service got worse shortly after hanging up with the rep being completely out, so I called back and of course they're closed. I will be canceling this service and in our upcoming HOA meeting and within our minutes I will be stating my experience and tell everyone there is a deal with starlink online and I've heard they have great service and customer service. I'm so disappointed and aggravated.

Valued to set an appointment but never received a call back as noted by the receptionist Puzzled…read moreby the lack of follow up I would not engage with business that appears not to care about potential customers

I want to thank Eric for the fast response, I had to run a wire for internet service to our office…read moreand he did a great job, I will recommend him to anyone who need a wiring, and the most important he made me feel comfortable and that I could trust him.

The reliability of Google Fiber Webpass deteriorated so badly that I left for another provider…read moremid-contract. The first year was fine, but after that the service became unreliable. Once outages became frequent, I began tracking them with NetUptimeMonitor. I was averaging 6-7 outages per month, ranging from minutes to hours. Customer service acknowledged the outages but did nothing if the service was back by the time I called. They never investigated why I was experiencing such frequent interruptions -- it was clear they didn't care. If you need a dependable internet connection, look elsewhere.

Thank you Webpass and Kosal!!…read more My wife and I just moved to Denver and priority #1- internet! Kosal arrived an hour early, installed the internet, and provided us tips on how to maintain our super fast internet! Kosal was very professional! Thank you webpass for the great customer service and internet!