Calling it quits after 20+ years. They recently closed the domain I was using, forced me to change all my contacts and laboriously notify everyone in my list manually. Now they're trying to push some "plus" upgrade for another $5.99 per month and making the current service basically unusable. I can look at my inbox ONCE, reply to ONE message if I'm lucky before the screen freezes and I have to log in again, which takes forever if it works at all. Changed browsers, same thing. Today I tried to respond to an email, pasted the "to" address in the Compose box, and the address disappeared when I hit Send. Then it helpfully alerted me that there was no recipient specified, but again deleted the address after I typed it in manually. I had to shut down the computer and go to my phone just to complete this one short piece of correspondence. You'd think they would be embarrassed enough by this dismal performance to at least provide some support. But there's no longer anyone you can talk to by phone, and the chat is only open during business hours. After reading the other reviews here, I've concluded there's no hope of improvement so I'm out. read more

It should be illegal what they do. When I called customer support they said they would send a guy over tomorrow. It took about a month for the guy to arrive. When he got there he said I needed a new router. So he took the router back to return and left. A few weeks later they sent me a bill. It charged me for having internet that I did not have. It also charged me for using customer support, buying the router, and returning it. So I called customer support and told her I did not have their internet even though I was fined for it. Then they suddenly hanged up on me and I was fined for complaining later. And all of these fines cost me over $600. NEVER GET THEIR INTERNET! read more

This review is for the company that took over after Centurylink--Brightspeed. The service still stinks! And the customer service is horrible. On Friday, March 13, I spoke with Leslie. My services were suspended. I wanted to know from Leslie what I was to do to get my account out of suspension status and services restored. Leslie told me to pay the past due amount of $60.40. I paid it. I was then told that my services would be restored within 48 hours. As of this morning, my services were not restored. I called the customer service number today around 4 pm EST and spoke to Wynn/Wet. She was not honest. She told me that Leslie was incorrect and that my services could not be restored because I still owed more money. I explained the arrangement I made on Friday and asked her to put someone on the phone that could assist me. She kept me on hold for 5 minutes and then hung up. Wynn/Wet made me feel that my time was not important. I work hard every day for the money I make. The last thing I need is a hassle. She was unprofessional and rude. You cannot begin to know or understand what financial hardships people have! I was unable to make a payment arrangement on Friday March 13 because I had just paid the past due balance and I had no more money to pay. Then again today, I called back and spoke with RCA. She was very nice and explained everything to me so I could understand what was needed. RCA was very nice and was honest with me. She allowed me to make a payment arrangement with no money down on the balance owed for this month and assured me that my services would be restored today. After waiting all weekend, my service was restored in less than 1 hour. RCA was professional BUT the customer service I received from Wynn/Wet was rude and unprofessional. Even Leslie was dishonest in her conversation with me. This is not good. It is very unprofessional to make promises you know will not be kept. Why not be honest and upfront with customers? If this issue ever occurs again, if one of your representatives is dishonest or rude, I will cancel my service with you and contact the Better Business Bureau. There is no reason that a representative should act in that manner. I do not know where your company gets your employees from, but if your company wants to keep customers, I strongly suggest that you seek another source for employees! read more

Zero stars. Won't send technician despite repeated issues. I don't care if it "is working" on your end; it's not working in my house. Three calls this weeks. I'm done with them. read more

Awful customer service. Disorganized and billing amounts varied for what I owed in the same month and all they said "you know how computers are" and I had to pay the highest ant of the 3 invoices. Spent an hour on the phone to try and resolve this. Poor poor service! read more

After being a long time customer 30 plus years they have finally wore us down. Had issues with internet service spent 4 hours on the phone with customer support hung up on twice we are changing internet service. The internet service was mediocre at best. Good riddance. Sadly we are paying less for faster internet. read more

I started renting my place in Shiloh and decided to go with Mediacom. If only I could go back in time a change that situation. There wasn't a week that I didn't have a problem with their speed. I was taking a test online and got booted off the internet and failed the test. There was an entire 3 weeks that I didn't have internet and didn't reimbursed until I complained to someone's manager about it. Their service was under par to say the least and their maintenance people don't deserve any awards either. I finally gave up and canceled my service and went with Centurylink, it was hooked up in December and I have not had one problem since. The installer was polite and knowledgeable, severely different than what I was used to from Mediacom. I honestly can say there is no competition. Centurylink is the best choice for Camden/Shiloh location. read more

Moved from the area and trying to get a refund to me is like pulling teeth. If I didn't pay my bill they would threaten to turn me off but when they owe me money it is a different story. I was promised a refund three weeks ago and still waiting. Present rep now says few more weeks and nothing processed yet. Asked for a supervisor to call and even he has not done that. So happy I moved and dealing with a new company. read more

Placed installation call and scheduled 4 Hour window. Called back after the 4 Hour window to then be told it will be another 4 hours. No courtesy call for the inconvenience and an entire missed day of work without an I'm sorry but instead a line of excuses. I'll be sure to pass on to all of my friends and other social media sites that your service is awful. In this day and age every customer matters or your business will suffer. They have a issue with quality staff and service. Two hours later.... Get a call stating they won't be coming out today. Now I wasted an entire day off for nothing. Not the last post I will make for them. Reaching out to all media sites to ruin their reputation. Not even worth a star. Contacted by them in messenger and only solution is that our appointment has been rescheduled. Beyond disappointing and poor customer service. read more

Modem was knocked out by lightning along with outside wiring. It will be forever for them to get around to repairing it. Was promised a person but he was a no show. read more

I have been trying to do a name change on our account Monday and according to the tech it was a simple name change. Apparently she didn't know what she is talking about and I may actually get iterenet possibly Saturday. I'm so posted off nobody there knows sh*t. I hope to get a real provider around here soon. Century Link SUCKS!!...BTW a single star is too high! read more

If I could give a 0 or negative review I would. Century link is being investigated in MULTIPLE law suits for billing fraud, along with multiple reports to the BBB. DO NOT GO WITH CENTURY LINK. Over a YEAR of not even having their service, or not even living in a service zone, they still tried to charge me nearly 600$!!! I literally had their service for 2 months for just internet, which sucked anyways!... Please do not go with them unless you want to deal with this awful company for years after you have them. read more

This is not necessarily about just this location. Century link as a whole is a dirty company. They extended my contract without my consent when I moved. Then I canceled my account after believing that I was well out of my original one year contract, because the service was slower than dial up at my new home. They never mentioned anything about a cancellation fee or contract etc when I asked. So I canceled and got Mediacom which had speeds that were much more reasonable for wifi and about the same price. I was paying 60 bucks for 1mbps from century link, now with Mediacom I am paying 60 for 50mbps. It's crazy the FCC even allows them to charge anyone for that, if you want to call it, service. It's a joke. So when collections called looking for 300 dollars from me I was dumbfounded, transferred to 6 different people and hung up on twice by two different representatives. I am astonished that their customer service is so poor. I will not be doing any future transactions with century link in the future and anyone considering should be very aware of their attempts to extract every dollar out of their customers. read more

Absolutely exasperating NO service. My husband has been trying to set up service with CenturyLink since Jan. 3/19. They are totally hopeless. Lie through their teeth. Kept saying his modem had been sent out. After 7 days still no box. They ended up overnighting it. It arrived on Saturday. Box does not work. Tech supposed to be here today. It's 5:28 pm and still no tech. My husband's job relies on him having internet access. He has talked to so many supervisors at CenturyLink and explained the situation and they keep saying someone will be here but nobody turns up!!! Worst customer service ever. read more

We Live in Currituck NC and Century Link for internet service sucks for trying to get a cable buried. We have had a cable running from the Ped from our yard thru our neighbors yard to the neighbor beside them for 7 months...Yes 7 Months and I have been calling Century Limk for the last three months to get them to come out and get this cable finally buried but I keep getting the same statement we will get that escalated and finally i get a ticket number and even on their own web site it said someone would be out today June 4th to bury the cable i was like finally then a Century Link truck shows up 34 minutes later then they had put on their own website stating the start time would be and yes about 18 minutes after they were suppose to start the job I get a text saying they would be 34 minutes later than stated on their own website it was one guy in a century Link truck I come to the door and ask him is he the only person they sent to bury a cable thru two yards and he said I am not here to bury a cable I am here to inspect the cable I am like REALLY? What I was told they would bury this cable today!! He then said no it normally takes two weeks REALLY this was orginally set up back in Sept 2018 to get done and it is Now June 4th 2019 what the heck is going on? I have got nothing but run around and its not even service for my house it service for a house two doors down. The guy that showed up at the door explained a different crew has to come out to bury the cable I was like that what your own website stated it would be doing today he said there is a ticket and that it should be Friday June 7th for them to bury this cable that i keep having to move weekly since March because I have to cut our grass...I have told Century Link that they are misrepresenting themselves by stating on their own website the cable will be buried but yet after the guy that did show up it now shows that the job was complete and it is not complete I have spent more time the last three months talking to different supervisors and they state it will be escalated and it should be dne within a week but yet here it is from start of putting the request in September 2018 to now here it is June 4th 2019 9 months Really !!!! wow this company needs to hire some people that dont drop the ball and get things done because a lot of people that have their service are ready to drop their service because of the way they treat their customers one very unsatisfied customer..Maybe this Yelp review will get seen by some higher up and just maybe then it will get taken care of ...If i could give a Zero instead of a One I would give Century link that Just because of all the long times being on hold three time at least 50-55 minutes each time to just talk to a supervisor .... Also being told over and over this job was being escalated and be done by the end of a week and here it is 9 months later read more

Friday: receive router in mail with a note that says it can't be used until Saturday at 5pm (the website says 8pm though so who knows) Saturday at 5pm: plugs internet in, it doesnt work. we call customer service, who says the order is pending so wait 24 hours and try again. Sunday: Still doesn't work so we call again. They tell us the order is "pending" (whatever that means), which they can't help us with so they transfer us to another department... this department is only open Monday-Friday. Monday: Our order is still pending. They tell us they'll have a tech out before 5pm that day. We stay home all day waiting for this technician. At 5pm we call you ask if he's still coming (mind you, EVERY time we call we go through so many prompts and confirm our name and phone number and last four of social and a good call back number, etc.), and they tell us the techs are very backed up in the area... he may or may not be coming in the next hour and a half BUT if he doesnt show up, he'll be there first thing in the morning. We ask if there's a way to know if he'll be coming, as we've already waited at home the entire day for him. They said to call back later that night, as there's no way to keep us updated..... WTF. The customer service representative also gave us a reference number to give future reps so we could stop explaining all pieces of the story.... not ONE represenatitve has let me give them that reference number. So we have to repeat each piece of the story EVERY TIME WE CALL. Each time we call is 40 minutes to an hour spent on the phone being transferred over and over again and re-explaining the story. Nobody knows what's going on, but surely another department will. Tuesday: We call early in the morning to see what time the tech should arrive. The customer service representative tells us it should be "before 5pm" AGAIN, but that we don't need to stay home waiting - it's outside work they'll be doing.... WISH WE KNEW THAT YESTERDAY! We ran errands, returned home after 5pm and STILL. NO. INTERNET. We call them again, got transferred 2-3 times, only to be told by the customer service agent that "he's not a technician so he doesn't know what the problem is, but that it's an issue with something outside." The people in our home before us had internet, so we know the home is capable of having it.... We ask who we can talk to that might know the answers to any of our questions, the solution to ANY of our problems... he is all the while speaking to us in a very condescending tone. He says "OH you want to know WHEN you'll have internet, not WHY YOU DONT HAVE internet...." Then he tells us that he's emailed two supervisors, "who probably won't call us today because it's late in the workday, but maybe, perhaps AS EARLY AS tomorrow. But maybe not tomorrow because he doesn't know their exact work schedules, and what if they're on vacation, etc." I ask how to mail it all back because clearly we're never getting internet, and he says there might be a return label in the box it came in (there isn't) and "you can maybe take it to like a post office or something?" Long story short: ended up canceling and getting a new service provider. Even canceling was an ORDEAL. Always had to transfer us and then we'd have to call another number, etc. etc. etc. AWFUL. Now waiting on return label for router that never worked anyway. read more

Worst customer service ever. I am owed a refund (not a huge amount but the principal) and it has been 5 weeks. I call and when I mention refund, they conveniently hang up. I call customer service and push for new service and get someone right away. Oh wait, they cannot help me and send me to another extension where I am on hold for over 2 hours. Tried online chatting and when I mention refund, I end up 43 on the list. Will never do Century Link again. read more

A slick sales man agreed to a 53.00 monthly charge for local phone and internet. The monthly bill was 93.00 or over 75% more in taxes and other bogus charges. Not to mention the internet connection had the speed of 1980's era. So when I finally found an alternative, I tried to cancel the service, however, the slick sales man on the phone wouldn't accept it and I was switched from manager to manager for at least an hour to try to persuade me what a good deal I had and that they would do better. Being that I had given them plenty of chances and I had made up my mind (the alternative has no contracts), the only option I had available to get rid of them was to stop paying for the services. A few months later I get a bill for over 600.00. How can that be? How come no one does anything about those idiots gauging people that way? read more

Would rather use smoke signals they would go through faster then my email. No help from Dave in customer service in Detroit Pakistan. They just call you a liar, schedule a visit from a tech, then they don't show a week goes by and maybe if you're lucky enough people complain so your Internet works for a couple weeks. My service went out 2 days before labor day it's Tuesday the following week I have .8 mps I pay for 40 good luck getting trough to Dave. read more