I had Certidry come and help me with my lower level bathroom. Water from the upstairs tub had overflowed under the toilet and in the ceiling of the lower bathroom. They did great work! They were trustworthy, quick and knowledgeable, polite and personable. Removed the fan and drywall that had been wet and sprayed where needed. They also did well to clean up after their work. I had a friend do the repair but I'm sure that would have gone smoothly as well. I would definitely call them again for any other water damage issues! read more

I hired Certi-Dry for water remediation caused by a flood related to a spontaneous crack in an upstairs bathroom. They were prompt in coming over to begin the job and spent three days working in my house before leaving dehumidifiers on over the weekend. They had set up sensors to monitor the temperatures and humidity levels over the weekend but failed to check them. I came over to my house on a whim to check on it, and I found that the house had been heated to over 130 degrees on the bottom floor and 140 degrees on the top floor. The tech in charge told me that he was at a cookout drinking with friends and forgot to check the sensors. This overheating exploded wine bottles, cleaning supplies, and cosmetics and caused tens of thousands of dollars of additional damage to furniture, caulk, paint, and other personal items. Certi-Dry assured me that they would fully repair the damage they caused and replace all of the damaged items on numerous calls and in numerous emails. That was until they realized how much damage they'd caused and how expensive the repairs would be. It is now 10 weeks since the initial damage caused by the flood and 9 weeks since Certi-Dry damaged my home because of their negligence, and Certi-Dry (specifically Tyrone and the owner Dave) are refusing to give me a timeline about when they will complete repairs or replace items. I'm still living in a semi-functional and damaged home and I've had to pay thousands of dollars out of pocket to replace items they damaged. Be very wary of working with this company. They are negligent and refuse to follow through on promises to fully repair and replace the damage. read more

I'm giving "1" stars because they are not deserving. I recently had a sewer drain in my basement plug that caused some water (clean) overflow onto an area of my carpet. I had a concern about mold so I called a couple of "mold restoration specialists". Certa-dry office estimator came to my house, got his mold and moisture meter out and proceeded to show me what he called images of mold accumulation bordering on the wet edges of the carpet and sheetrock. He had recommended tear out carpet and half of my paneling to repair the mold. This really scared me into a frenzy thinking the cost was going to be big. Had another opinion from another company saying at the very least the carpet pad should be replaced, but still claimed mold was an issue in certain spots. Made arrangements to have the carpet and pad removed from a very reliable independent installer and low and behold after every thing was ripped out .... there was NO MOLD!! PLEASE BEWARE OF SCARE TACTICS THESE COMPANIES USE TO TRY AND TAKE AS MUCH MONEY FROM YOU AS POSSIBLE..... I'm now pricing flooring covering.... read more

We could not be more frustrated with this company. Our entire neighborhood was flooded due to a watermain break, and sewage water flooded our basement. For several hours, two feet of water stood before we were able to pump it out, and once we did there were two inches of sewage sludge left on everything that had been touched in the flood. I called several remediation companies to get quotes - Certi Dry was not the cheapest, but they were the ones who said they could get our cleanup started the fastest. Only one other house in the neighborhood booked Certi Dry - the rest booked other companies. Well, to start off with, literally every member of the crew and the team communicated different expectations, different timelines, and different cleanliness promises to us. The team lead said the job would take four to five days, the lead tech said two days, and the cleanup crew said one day and another hour. Then, the team lead told me they would clean the floods and spray down any personal belongings that could be saved (mostly plastic bins and metal boxes). However, I have spent the last two days cleaning dried sewage off of every plastic bin, metal shelf, and piece of "clean" material they left in our basement -- see the photo for just one of many examples. I think the most frustrating part was the ever-changing timeline. Every house on our block had their flood remediation finished in less than three days. Most of our neighbors had companies partially demo their finished basements, so you would think it would be quicker for Certi Dry to clean our unfinished one. But no. First, our team lead told us it would probably be all day Friday and most of Saturday. Friday arrives, and we stay home from work to let them in - no team appears until after noon. The team says they will come back in the morning, though, and get to work. They promise to call when they are en route. Saturday comes... and no team appears. I call at about noon, and the team lead says they aren't coming until Monday. I express that the furnace and hot water heater are being replaced on Monday, and ask if this will be a problem. Brian, the team lead, says "no - that's actually great! They can clean under the new appliances as they are installed! They should be there around 8." Monday arrives. I wait home from work, again, to check in with everyone. The cleaning crew doesn't come until NOON. And when they arrive, they announce that they CANNOT CLEAN BECAUSE OF THE WORKMEN DOWNSTAIRS. I admit it, I cried. I called Brian, our team lead, for an explanation - only to learn that he had gone on vacation and would not be available anymore. The job would take until Thursday now to be finished, dried, and closed out. More drama happened - with more days of crews not showing up when they were scheduled, and never hearing from them until I called or texted Certi Dry's offices, and more contradictions in the original remediation services offered to me (cleaning vs. inventorying, etc.), but by that point I was totally done trusting this company. I'm ashamed I spent so much more than my neighbors for much less satisfying service. When I see how much more their remediation companies did in such a short time, I am livid. I also cannot believe that I called them, let them know my concerns, was reassured that things would change - and then had the exact same problems for the rest of the project. DO NOT HIRE THIS COMPANY until they have sorted these problems out. I certainly did not get my money's worth. read more

Great response to a disaster. Had a criminal break into a large office building, start a fire and set off the sprinklers system. Called Certi-Dry and they were there within an hour. Had crew after crew there all night. No long term damage. Mitigation began immediately. Worked through the weekend and by Monday, the tenants were all back at their desks. Massive job, in-kind response by Certi-Dry. Thanks for helping us save the day. D Lonsdorf, VP MIG, CRE read more

I would give this company 0 stars if it weren't for the amazing crew members that came and cleaned everything out, but the management team let us down in more ways than one. We hired certi-dry after a moderate sewage backup that took out most of our finished basement. They were very responsive initially and had a crew come out right away to help with sewage mitigation. They removed the sewage and removed floor boards and kept all our personal items clean and protected. They sent the owner out to our home who I then felt talked down to me, and preyed on my lack of knowledge and frankly, my being a woman. Asking about how much insurance would cover and saying it would all be fine when said and done, not the case. I had a pretty darn reasonable amount of coverage, but at the end of the day the amount for cleanup for a half finished basement was 2.5x what insurance quoted me. They insisted they be there when the insurance walkthrough was happening. When it came to getting the invoice for the Mitigation costs I kept getting excuses for why it wasn't ready. Fast forward 3 months and I had been bounced around everyone possible with promises of call backs to no avail. It wasn't until I called once per day for a straight week that they made any movement. Promises for the invoice on the next business day was deemed fruitless. Again I had to BADGER them for the first part of the invoice and when it finally came through, I was given an entirely different customers invoice with PERSONAL identifying information sent to my inbox. Who knows who has MY personal info after this?! I received the correct invoice and this completely drained my insurance coverage, which was supposed to cover mitigation AND rebuild. Needless to say I did not use them for the rebuild and am now out any money to use to rebuild my basement. The invoice line by line is absolutely insane, $2000 for two fans for two days?!? And the fact that I had to waste my time calling multiple times a week for 5 whole months trying to get a mitigation invoice, ridiculous. Thank you to the workers who did a great job cleaning, but management needs a serious overhaul, up to the owner. They'll take your money and run and expose your personal information. Look elsewhere. read more

Certi-Dry responded quickly for our flooded basement. They kept us informed with each step. Staff were very friendly and helpful.