I was a regular customer there since moved to okanagan 2 yrs ago they seemed ok with oil change…read moretires here and there normal regular maintainances. But their biggest problem is no honor and complete lack of integrity/dignity. Very careful when you bring in your modern vehicles. One of my vehicle was(2017 jeep GC) there to diagnoise for minor electrical glitch issue and they couldnt figured out but a week later they informed me my vehicle air suspension leaking and needs airline connector and quoted me around 250$ ...well im not happy because i just bought the vehicle 2weeks ago from a dealership (alberta) with fully inspection done also a week ago OPI done in kelowna without any issue. I went to shop and check my vehicle and the air suspension light is displaced on cluster and cant even hold air and not able to drive which has no issue when i bring in there. I explained them but get their disagreement. ut my vehicle on hoist to checl suspension system but next day when i explained about tire jack mode the manager said the never lifted the vehicle luckly i got witnesses and some evidence for both of thechs and manager words. Eventually next day i pickup the vehicle and im forced to pay 838.62$ and 156$ for original diagnoise fee so i made the my payment under protest. Today the lawyer told me the reach auto is NOT canadian BBB members and i have to go small claim. Watch out this shop. They will not honor their mistakes and will use lies at your face without hesitation. Now i m wasting my holiday time to dealing with the lawyer and documentation...

We were just on our way to Vancouver and the rad hose connection blew about 13 kms up the…read moreConnector. Called bcaa for a tow then called Reach Tire and Auto in Westkelowna to see if they could look at it They said tow it in and they would try to fit in. Found the parts and had us back on the road by 4 pm same day and this was a Saturday Have used Reach a few times and have never had better service !

Our winter tyres were getting old and we had a close call one evening so we decided to go get brand…read morenew tyres and we COULD NOT HAVE HAD A BETTER EXPERIENCE! Dayton was absolutely amazing and we would love to recommend these guys for anyone in the area needing new tyres etc! Absolutely 5 star service!!

Bought a 2000 dollar 2.5 evo lift kit for my 2018 jl wrangler 2 door. Was looking for installer on…read morejeep web page when they approached me and gave me a price of just shy off 600 for install. Waited 8 hours and when finaly done he never installed chip from kit to let my jeep know I have larger tires. Then installer was so upset he told me my lift was shit and I got nothing but attitude. Left upset , drove back to penticton with a terible death wobble and pulling to one side when I braked, I have never experienced this wobble or pulling before, I mean the jeep is only 2 years old. Took to my mechanic the next day and they never tightened all the front end bolts or secured brake lines.sway bar was loose. No alignment was done because they said they are a tire shop and do lift installs and they don't have an alignment machine,(wow it took a bit to prosses that statement) Back axle had to be moved over and after all this I had to pay for an alignment.. I asked for them to pay for these added costs and got a nasty email telling me no. He said he never put electronic part in because I had 32 inch tires on, I reminded him I was getting a lift so I can install 35 inch tires , but rude again. The installers never used plastic for my seats when they drove it and I found a cigarette but on my spare tire.. cost me almost the cost of the install to get a mechanic to fix there horrible job.. I could easily sue them and would winn hands down with paperwork from mechanic who fixed my jeep and there nasty email to me saying they are not paying to fix anything. But not going to bother with a long battle over a few hundred dollars so if I could help someone from using this company its worth it. never use these guys keep shopping.

I've been taking my car here for the last few years, they've always been up front, and honest with…read moreme. The only problem is the fellow who works on my car can't add....so every sticker telling me when to get another oil change is ALWAYS off...sometimes by 6,000 kms. Kerry K.

My mom went in to buy new tires and came out with new tires and one less front brake pad I do her…read morebrakes and they told her that she needed to do her brakes with in the week they should be put in jail for what they did

I had a squeal when starting my car, and sometimes afterwards. I was worried, I thought it was…read moreprobably my belt but it could be other problems. JFC Downtown Autopro was recommended and I am very happy I took the advice. I called in, got an appointment. Greg was very friendly and professional. He listened well and explained everything very clearly. He gave a free checkup to assess possible other problems. Afterwards he showed photos and explained issues that would require follow-up in the future, a photo showed the serpentine belt in good condition, but it had required a tension adjustment by changing the angle of the alternator. The wiper fluid was replaced. I'm very pleased with the results, the reasonable charge, and learning what to pay attention to in the future. A Very pleasant experience.

Shawn and the whole team were very friendly and helpful about the issues I was experiencing and…read moremade time to diagnose and fix my truck quickly and efficiently. It was a very pleasant experience all around and I appreciate their professionalism and customer care. Glad to be back on the road again with the peace of mind that I had quality service and knowledgable staff to help me when I really needed it!

Hands down best shop in west kelowna they know there tires and care about there customers. Thanks…read moreBig O team.

Shoddy workmanship. I had to go back three times to correct their mistakes…read more Even had to pay for the last repair that was their mistake. Wasted time and money. Never again.

Kerry helped me get tires on my family vehicle while I was out of town…read more Great service and professional technicians. Highly recommended

Kerry really knows the meaning of customer service. Despite having a Murphy's law day, he was…read morepatient, thorough and pleasant. When a warning light came on right after I drove away, I phoned him and asked if I could return. He said "Oh yes, please!" even though it was quitting time on a Saturday. (I would expect most people to say "Are you sure?" or "Just drive and it'll go away.") When it turned out to be a problem they didn't have a part for, he gave me a hassle-free loaner car and promised to work on it first thing. I was impressed with his commitment to getting the job done right.

A rave to Midas Westbank. Just had an oil change and safety inspection on my vehicle (taking…read moreadvantage of their current special). Was very pleased with the service done by Courtney and appreciative of her observations. I am very happy with the feedback on the safety inspection. This was presented as genuine concern for my vehicle and not just an opportunity to upsell as I have experienced with Mr. Lube. I give my experience at this centre a 5 star rating.

wow! didn't have to wait long... truck was up and inspected. Parts called and delivered. Brake…read moretechnician cleaned & sanded any rust and/or dirt before installing new pads & rotors... I was out within a hours time. No more squeaking. Thank you!!

kal tire is a joke. They are so shady and don't even know the basics of mechanics. Back 3 times to…read moreget brakes fixed. They still squeak. Guarantee they don't know how to install brakes or install the correct pads for a luxury vehicle........just using cheap generic crap. Also had same experience as other review with telling my wife she needs 2 new tires because wear was uneven and they can't legally let the car go without new tires. Scam!!! installed 680cc battery on car that specs minimum 900cc. wasn't registered or programmed. screwed up computer system on car. when questioned......"they don't need to be programmed, Ive done thousands like that just pop it out put a new one in and if it starts it good". not the case on BMW my friend. Bottom of the barrel for staff. Be warned!

Thank you for your reply. At my request the dealership measured the lowest tire depth and came up…read morewith 7 in the middle of the tire and 5 on the edges. This was checked by two of their staff separately. It also does not explain why I was told I needed my brakes done when I did not. Looking at the other reviews I assume it is the extra tax for being a woman with a BMW