Once again the staff at Elite have made me very pleased…read more Winter tires off and summers on. New wipers needed - done. Oil changed as requested. Friendly staff at the counter and friendly shuttle diver to home and pick up On time. I was pressed for time and all was done with time to spare. Best place in town - still!!! Well done all and thanks.

Got off work late and decided to drive past the used car lott on the way home. Got out of my car…read moreand was admiring a used subaru. I walked closer to look at the price tag and old lady in a mini van peeled up and started screaming at me that I can look at cars online and need to leave. Blocked my car in and started taking pictures of me and my car while screaming at me to leave. Umm. I cant leave with you blocking me in... Extremely rude. Horrible representation of the dealership. Guess they don't want customers. Too bad because I was actually interested in a vehicle they have. 0 stars

From the moment we stepped out of our then vehicle at the Kelowna Mercedes Benz-to the moment that…read morewe departed in our new Mercedes, the team at Mercedes Benz Kelowna, guided by our salesman Kyle McKenzie ,(who took the time to promptly answer every text we sent) were ALL phenomenal! From Kabi , the Finance Manager ,Ricky in delivery, and General Manager Gino,were not only polite, professional, but also respectful of our time crunch- creating one of THE easiest and BEST buying experiences that we have EVER had! The atmosphere is second to none in relaxing yet so prompt to details. We went in as strangers and left feeling like family! Thank you to each of the team members!!

had my car towed there for a morning appt,went to see that same day if any progress had been…read moredone,and the car was still sitting there without anyone looking at it,when they finally did,relayed info regarding the repair,replied by text to carry on with repairs,a week later nothing had been done,had left a message the week prior pleading with asst manager to have the car repaired asap,never got a call back,had to rent a car for the whole week,nobody even called back,shame on you,mercedes

Absolute ZERO stars! You guys are a joke of a company! My 17 year old daughter worked hard and…read moresaved up to buy a vehicle. You sold her a complete piece of shit that died two blocks from your lot and didn't offer to help in any kind of way! All the reply was "no refund" meanwhile we had to have it towed to Vernon and have a VERY upset daughter. Shame on you guys!!! I hope everyone sees this review and goes elsewhere to buy their vehicle. BUYER BEWARE!!!!!! Scam artists!!!!!!!

We were back for the 3rd time for a vehicle upgrade as we built our credit. Wonderful non…read morejudgmental approach. The first visit was a lets take a look visit and we drove away with a vehicle. The second time was to look at something that had sold in the mean time, as we had just sold the first purchase. Once again we drove away with a great vehicle but it was a bit too small. The third time we got exactly what we wanted without knowing what we really needed. Our salesman listened to what we needed and found it for us within budget and then the finance manager got us a great deal and rate. We were listened too with our needs and budget payments in mind. We now have a vehicle that will take us forwards for a few years now. The whole team there is wonderful ! We so recommend this dealer.

I am from Ontario and I was out this way in august. My ax had stopped working and I looked into it…read moreand there was extended warranty thru Honda . I came to this location and they said they couldn't fix the part that was under warranty! Because there was "rock chips" on it . Fine , I waited till I got home and glad I did because the Honda I go to said they had no clue what harmony Honda was talking about !! Needless to say they figured it was an easy $1500 for them.... Not happy at all

This is the last place I would buy a car new or used. Waited 3 days to view a car that was in the…read moreshop for inspection Only to get a text saying that it was sold????????? Very poor customer service!!!!!!!! No one at the dealership will return my calls to let me know what happened. Don't waste your time or money at this dealership!!!!!!!!!!!!!!!!!

I've been a loyal customer of Kelowna Mazda since 2018, with two Mazda vehicles in our household…read more Until recently, I consistently received attentive, professional service that made me feel valued. Unfortunately, that's no longer the case. In early May, I brought my vehicle in for an oil change and tire patch. Despite having a 1:45 p.m. appointment, I waited 10 minutes to be helped, and the service took nearly four hours--with no updates--until I asked how much longer it would be. A recall-related issue I'd previously flagged was still missed and only corrected at the front desk, while small touches that once made the experience feel thoughtful--like a complimentary car wash--have quietly disappeared. Meanwhile, oil change pricing has increased significantly, which would be understandable if service quality had remained high. But it hasn't. The decline has been sharp--and deeply disappointing. I sent an email outlining my concerns on May 7, followed up with calls, and was told on May 12 that my message had been passed along to leadership. It's now the end of July, and I've received no response. The silence says a lot. After years of loyalty, I no longer feel like a valued customer. I hope Kelowna Mazda takes this feedback seriously--because service should matter just as much as sales.

KELOWNA...BEWARE OF AUGUST MAZDA…read more Bought a used Mini Cooper from August Mazda for over $26,000 and had it insured on June 1, 2023. Mid September, my battery died...not able to start my car. So I took it back to them...as they told me I had a warranty for 6 months. Apparently...that was not written in stone...I had a quote for $421 that then went to $543 to replace the battery...high I felt but needed to be done. When we went to pick it up...magically, the quote moved went from $543 to $628. Oh yeah...they forgot to add the taxes... August Mazda does not keep to their word. They told me a 6 month warranty that they did not honour...then that turned into 10% off parts...that then went to full price sucker. They misquote and expect the customer to pay for the difference. Good thing I didn't take the extended warranty...I may have had yet another surprise.

Response from Kelowna Bmw over a water leak possible warranty issue I had;…read more"Our Service Manager who discussed your situation with you explained in detail that we would bring your vehicle into our shop to diagnose what the repair solution would be. Your factory warranty expired in November 2021. It is always important that we discuss upfront how the repair process would go including costs associated when the manufacturer warranty has expired and in your case this has been for 2 1/2 years. The extended corrosion warranty has to do with corrosion rusting though body panels which for your BMW X5M is not the case. BMW Canada has a very good warranty and will stretch in many situations when it makes sense. Kelowna BMW's service team has been very diligent trying to work with you on your external water leak and will continue to work with you at your request. Delivering the news that someone's warranty has expired is not something that anyone on our team likes to have to discuss, that facts in this situation Scott are the facts. We can fix your vehicle's issue but the manufacture will not cover the cost so far past your warranty expiry date. Kind regards, Gord Hayes Kelowna BMW/MINI Kelowna." My review starts here; The above is reply from someone I have never dealt with at kelowna Bmw. He is not a part of the solution. Cannot imagine having a major issue and this is who you are banking on to help you. My initial four year warranty was up but that is an odd story. The dealership had sold my suv previously to numerous buyers and kept their cash deposits. But the dealership also started the warranty as it sat in the showroom for many months, maybe well over a year? My suv bought in 2019 with currently 45km door was filling with water. Any one with common sense would estimate there is going to be corrosion on the bare metal and electrical. To the naked eye I can see corrosion as leather door card is warped and bubbling. I hoped the bmw 12 year rust and corrosion warranty could apply? The service manager in kelowna did explain to me I am wasting my time as Bmw would not warranty common issue. He also said I would be paying for the labor of warranty application? BMW never had a chance to "stretch" a warranty as it was not submitted due to kelowna Bmw talking me out of applying. The word diligent is used to asses my water damage. No one even left their seat to look at the obvious corrosion. If that's "diligence" or the "facts" I am confused. Kelowna Bmw almost soured me on Bmw as a brand. Fortunately for me, BMW Canada and other BMW dealers did not use the same tact as kelowna Bmw. It was an easy fix and all doors were done to be thorough. Ps, now I know why Kelowna has a high number of great German specific garages for after warranty service. Buyer beware!

Purchased via long distance. Vehicle had damage when received. Notification to dealership resulted…read morein a "that's nice" message. Would not recommend.

Highly recommend speaking with Jake. This guy loves the automotive world. He is kind, energetic,…read moreand friendly. I was interested and after some time on the phone, he helped me out without expectations. Turns out I can not get a car yet, however, when I do get one, it will be with him. It's nice to get free advice and help without the pressure of buying. This guy gives car sales people a good name. Thanks again for everything Jake. Cheers.

From the day I purchased my 2018 Jeep Compass, it was terrible. It is too much to say here. The…read moreword " greasy" might sum it up. Terrible business practices, outright lies. I was brought to tears on more than one occasion. Just awful.

Stay away!!! After…read moreagreeing to pay MSRP, plus doc. fees, a two hour Shell game ensued. The salesman attempted to disguise the MSRP and added $3,600 to the price. It was finally disclosed that the money was for 3M film and ceramic coating. Neither of these items were wanted nor were they discussed. When queried on the matter, the salesman eventually stated: "buying the coatings is a condition of the sale". I walked out. Hopefully the Vehicle Sales Authority of BC gets wind of this.

Very horrible experience...I was test driving a truck and was trying to decide between two vehicles…read more... very seriously considering thé the truck I had until 4:00 pm... They promised me or Rai Rai did that I would get first dibs on it and I trusted her. Someone else bought it and they did not honour their word while I was test driving the truck.The manager Adam called me and said -well that sucks but we got full price on it! I guess the used car salesman has a reputation for a reason... Would never go back to such a sleezy operation. Not sure how some people sleep at night. Going back to Lexus...

We had an amazing experience at Hyundai Kelowna! A special shout-out to Sash for providing…read moreexceptional customer service and making our vehicle purchase experience smooth, comfortable, and stress-free. Sash was professional, knowledgeable, patient, and truly took the time to understand what we were looking for. We never felt pressured and always felt supported throughout the entire process. We would also like to recognize Kyle, the Finance Manager, for his outstanding support. Kyle made the financing process simple and easy to understand, took the time to explain everything clearly, and ensured we felt confident with our decision. Thank you, Sash and Kyle, for going above and beyond and making this such a positive experience. We truly appreciate your professionalism, honesty, and dedication to your customers. We highly recommend Hyundai Kelowna and would definitely come back again!

Our experience with Kelowna Hyundai was extremely disappointing from start to finish…read more First, it took 5.5 hours to purchase a vehicle we had already decided on before walking in. For what should have been a straightforward purchase, the process was unnecessarily long and frustrating. Unfortunately, things only got worse after the sale. Once they had our money, customer service essentially disappeared. Responses to emails regularly took up to 3 weeks, and we often only received a reply after giving them a firm deadline. We also have been waiting 10 months to receive the vehicle mats we were promised, and even then, we had to fight to get them. The most frustrating issue has been the scratches that appear every time it is washed. When we brought this concern to Hyundai Kelowna, instead of taking accountability or properly investigating the issue, we were told it was somehow our fault and due to what we were doing. They simply put a band-aid on the problem by buffing out some of the lighter scratches, while leaving the deeper scratches untouched, claiming it was "not a paint malfunction." For a dealership selling premium-priced vehicles, we expected far better service, communication, and support. They do not seem to stand behind their product, and their after-sale customer care has been unacceptable.

Charles & his entire team @ Tops Auto Repair are AWESOME! I don't trust many mechanics anymore, but…read moreI feel like TOPS knows their stuff and are trustworthy. The staff is always friendly, prices are completely reasonable, and service was good. A friend that has known them for over 30 years recommended them and I can't say enough good things about my recent experience. They are honest and very knowledgeable. They took the time to thoroughly explain what was wrong and what needed to be done. My car is a 2005 Subaru Outback and feels like a new car again. It's a great feeling having peace of mind that everything was done to perfection and the cost was still reasonable, considering they even went above and beyond. I highly recommend Tops if you want the best qualified mechanics. One thing for sure - I will never go back to Canadian Tire again! I've tried many, but Tops is the best.

Charles, Nancy and the team are the best! I have always taken my vehicle to Tops Auto since moving…read moreto Kelowna in 2014. It is a family owned business and you feel like you are part of the family. They are friendly, fast and affordable. Charles is great at explaining the work that was done in clear terms and why. I have learned so much about automotive from Charles! Nancy keeps the shop running at the front and she is such a wonderful person to chat with too. They only hire the best so you know your vehicle is well cared there. I wouldn't take my vehicle anywhere else. 2021-10-04/lc