The guy showed us before and after of carpet that looked like it was outside so I knew he would…read morehave no issues with cleaning our carpet because it looked nothing like that but I was absolutely wrong. it looked like he was never there. When i told him that i was disappointed in the results, he kept talking about lighting and photons. He said to give it 24 hrs but there was no change so I ended up having to clean my own carpet and it looked better than what he did. Our carpet was not bad, I just wanted to freshen it up but they literally just played in my face. Do Not waste your time or money!

BEWARE! These people are not professional and think they aren't capable of making a mistake. Chris…read morecame to my house last week to clean my carpet and couch. He was very nice as I was to him as well. I was so excited and grateful to get my carpet cleaned by a professional. They said the job would take approx 3 hours to do. It took him 2 hours to clean a full couch and 3 rooms. He was in a hurry to leave my house after dark to get to a call backs house. He told me it would dry in 1.5 days. On the 4th day my son and I put white socks on to walk on the carpet and it turned our socks dark brown and wet. I said this carpet is not clean. In my bedroom the carpet feels weird. It feels very chalky. I looked it up. Chalkiness after cleaning means there's too much cleaning solution still on the carpet that will eat the fibers and ruin your carpet. I took pictures and called the office saying there are still some stains left and the carpet is chalky, not including the paint stain he said he couldn't get rid of, other stains I believe we're not sprayed. She said I'm not trying to brush you off but the manger is in a meeting he will call you back. Great. I turned my phone off silent and answered every spam call (approx 40 a day) in hopes it was him. NOTHING. I called later in the day, the manager had gone home for the day. I called the next day, the admin said I'm sorry the manger is in a meeting he will call you back in 30 mins. PERFECT! . Waiting for his call he NEVER called. As the day goes by still answering every spam call while I'm at work, I'm getting several text messages from the admin saying sorry for your frustration call the office to solve your issue urgently. But I would call the office and she wouldn't answer the phone. It becomes night time and still no call from the manger. The admin text me a picture of the paint in my carpet that I know won't come out and says "the manager is aware of your frustration and your issue but some carpet is beyond repair. " I said OK so he is ignoring me and refusing to give me a call and what about the chalkiness? She said he will call you tomorrow. I said okay I will believe it when I see it. She said "OK he won't call" WOW. how unprofessional! I told her I was in the process of writing a negative review on Facebook. She said OK and we will respond with the pictures of how utterly filthy your carpet was when we got there. We have 14 years of 5k satisfied customers. I wrote the review and then was blocked from Facebook. I still have not received a call from the manager and this is the third day of me waiting. I'm not asking for a miracle here and I'm not asking for my carpet to be restored to look brand new. I'm asking for professionalism, which would be a callback from the manager in a timely manner. The chalkiness removed from my carpet in some areas. And the stains that aren't paint to be sprayed because I believe Chris didn't spray all the stains and what stains are left are the ones he didn't spray. But these responses and not getting a call back to explain to the manager myself what I'm asking for is completely unprofessional and not " top-tier Rated #1 Service". Her telling me that in 14 years y'all have 5000 satisfied customers tells me I should be contempt with what I got and that you don't make any mistakes.

Punctual. Sent two kids to do the job. They were sloppy, flinging wet duct debris from inside the…read morevents onto our walls and wall mounted TV. They did not remove one vent due to height - did not have a long enough ladder (understandable). They said they would get the proper ladder and return. They did not.

I had my ducts cleaned today in my 1200 ft townhouse. They showed up on time, worked steadily and…read moreanswered my many questions. They were polite and removed shoes when requsted due to new carpet. They cleaned up as they went and when discovering a issue, resolved it quickly. The only reason not 5 stars is because they left dirt stains on my brand new mattress that literally was set up on Wednesday and waiting the 48-72 hours before you're to sleep on it. They were very apologetic...it was the new guy in training so I wasn't too upset with his mistake. He's still learning. They forget to move the bed back and I had to ask them to move the table back along with cleaning a few areas they missed but they were overall pretty good. I appreciate the final walk through inspection for wrap up. I was surprised that dryer vent cleaning didn't come with the service but am glad I had it done.

Showed up on short notice, worked hard, got the job done well, definitely recommend him and will…read morecall back for my next cleaning

Beware. This company and or the owner has serious mental health issues. Do not let them in your…read morehome. This is the message that we were sent from the owner- keep in mind many businesses accept personal checks (which take longer than 24 hours to cash). Owner will take zelle or venmo, which is fine- however being a great distance away from a property we had cleaned - we needed to verify it was done appropriately/correctly- so the evening of the service we had an associate go check (it was an $800 cleaning)- so payment was sent via Zelle - however this was the communication by the owner:

This company is very professional, definitely affordable, and was able to squeeze me on their…read moreschedule in such a short notice. Please book them for your next carpet cleaning needs.

Super impressed by the last minute appointment I got, the professionalism, and the quality of work…read morethat was done. Harrison showed up exactly on time, he was super friendly and answered all my questions. My roommates dog has been having accidents in the house and after Harrison left we walked through the house and we're just amazed. The carpets look brand new and it smells absolutely wonderful in here! 3 bedrooms and a hallway were cleaned and on the way out he even did my rugs by the front door! I would have paid 4 times as much as I did going with Stanley steamer or any other company. They take cash-app and Venmo which was convenient of not having to run to the store to get cash. Will be using this company every time I need the carpets cleaned. I never post reviews on yelp but I'm highly impressed. 10/10 recommend!

bad experience. i do not recommend this company for professional carpet cleaning . not worth the…read moreamount of money that was spent and job was not thorough or complete.

I would strongly recommend Action Carpet Cleaning. My carpets look cleaner and smell so clean and…read morehas the entire upstairs smelling fresh. He came in and cleaned all four bedrooms and hallway thoroughly and took his time and didn't rush through as other have done. Due to unexpected company coming, I called the day before and they were able to squeeze me in with no problem. Thank you for coming on short notice and making my carpets look brand new.

I just had several pieces of upholstery cleaned for the first time along with a mattress and a very…read moredirty area rug. This company was fantastic! They were courteous, on time, quick, and professional. Everything looks brand new. I would highly recommend!

We had a small inlayed carpeted area in the master suite cleaned and these gentlemen did a…read morewonderful job. From scheduling the appointment to confirming date and time to showing up on time and finally the service provided were all excellent. We will definitely be using them again in the future - I can't recommend them highly enough!

Tristan did a great job! He was very efficient and detail oriented. He protected my walls and was…read morevery careful. He went above and beyond. I would definitely recommend him!

Wow! What a difference clean carpet makes! The lady who…read moreanswered the phone and scheduled the appointment was so friendly and explained everything, helped me with all my silly questions. Right off the bat to a great start. The gentlemen (Tristan and Tucker) that came out and cleaned the carpets were so professional and friendly. They did a fantastic job! The house looks, SMELLS and FEELS AMAZING!! So glad we called ChemDry. Thank you! We will definitely use again and recommend this service!

Hired and had an appointment set up for this morning 8am-10am. It's now noon and no call and no…read moreshow. Left voice on phone and via yelp. No response.

From the owner: IICRC Certified cleaning experts serving Augusta, Columbia & Aiken. Deep scrubbing carpet cleaning,…read moreair duct cleaning, and mold restoration. Call or message for same-day booking!

I contacted several services, this by far was the most prompt and detailed oriented one. My family…read moreneeded a move out cleaning and they were timely and professional. From the first call to the last, I felt like my business was valued and appreciated. They came in and did an amazing job. It almost looked like we never lived in the home ( although we had been there 4 years with children). Mr Carl was awesome! True professionals! Would highly recommend and will definitely be calling whenever I need assistance in the future. Grade A! World class! Trust me if you use their service you will not be disappointed; like they say don't steam your carpet, Clean your carpet!

From the owner: Carpet Cleaning Specialists Proudly Serving Augusta, GA The…read moreword is out that Augusta Cleanpro is making a statement in the carpet cleaning industry. We have been pleasing our customers with a system that has proven itself to be the finest on the market today. We take pride in ourselves to serve our Augusta customers with outstanding service, and unbeatable results from our quick-drying extraordinary carpet cleaning process. Contact Augusta Cleanpro today for a free consultation. ✓ Eco-Friendly ✓ Unbeatable Results ✓ Dries in about 1-2 Hour ✓ No Residue ✓ Longer Carpet Life

We hired Kristen Lewis and her company after thoroughly reviewing several options for cleaning of…read moreour AirBNB in the Grovetown area. We were impressed by her reviews here and on Google and her rapport which was delineated, it seems, by way of her reviews. She was at times overly helpful, communicative, and endorsed professionalism. However, more recent interactions with her have tainted that representation and, in our view, her professionalism. She reached a point in the business relationship where she is unjustifiably offended and makes decisions for you without initially consulting you, and I believe it is because she is a one-woman show and needs help executing. There were a few instances where she wasn't going to be finished cleaning the home in time for check-in of our guests despite being scheduled and informed ahead of time and there was a time when she was still there cleaning when the guests checked in, which is a big no-no in the short-term rental space. Yet, believing in second chances, we continued to utilize her services because we believe, strongly, in supporting Black-owned and woman-owned businesses because we are the one of the same. We always paid her within a couple of hours of receiving her invoices and in full. Her responses to us started to become flippant and misplaced. She made a decision at her last clean for us to take linens from the home without our directive to do so, stating that she would clean them at her own home. We kindly stated to her that was not necessary and she proceeded to, again unjustifiably, respond to us that we thought we were "better than her" and that "her home is clean." We were remarkably taken aback because we never insinuated that her home wasn't clean and she became angry with us for a decision she made without first consulting us. After that text message intercourse, she abruptly resigned and stated that she "no longer wanted to approach the premises." We kindly accepted her decision. We therefore made plans to which she agreed to return our linens that she unilaterally removed from the home and our keys since she resigned, and then she abrupted decided after agreeing that she didn't want to do that and that we were "inconveniencing her." Mind you, she made sure to abruptly resign after she received her payment from us of $825 after delivery of services for the week, which would be her final payment. We never once tried to inconvenience her. We never once did anything to make her feel less than. We never once treated her with any ounce of disrespect or disgrace. We appreciated her and conveyed that to her often. I feel what will impact her ability to sustain a reputable and scalable business is her inability to exhibit emotional intelligence in her dealings with her customers/clients. She would also benefit from hiring additional staff to help her achieve operational excellence focused on efficiency. Finally, she credits herself with the success of our AirBNB as if she were a business partner instead of someone we hired to perform a service. That is all we did and were doing. She took it as more. She was not a business partner and if you hire her company beware of her overattachment and overinvolvement in how you run your business. At the end of the day, we wish her nothing but the best and optimal success, but we just didn't have time for the aggravation from communicating and dealing with her later in this relationship. There are too many cleaning services who would be glad to provide the services we need.

Kristen is a phenomenal person who goes above and beyond. She made sure that I got my money's…read moreworth. Out of all the cleaning companies that I have used she was the most professional. I hired her at the last minute and she showed up and done a hell of a job with my Airbnb. My Airbnb guest complemented me on the cleanliness of my house. I will be definitely using her more often. Thanks Kristen for your help I appreciate you.