In short Absolutely great guy doing amazing work at very…read morefair prices. In long There might be more than one person on staff, especially when it gets busy, but I dealt directly with Austin. He's a super-nice kid who reminded me a lot of some of my favorite people who make their livings in the trades. Our house is 35 years old this year, and our French doors are likely original. One side has always opened fine, but as of last week, we couldn't open the other side, which is something we need at the moment. A Boeing engineer and a professional handyman were having wine on the back deck with me, and between the 3 of us, after 10 minutes of fiddling, we gave up. Enter True W&D. Austin texted me within 24 hours of filling out the contact-us form on their website, and he was at the house within an hour when I asked if he had an appointment open. He messed with the door for a few minutes, diagnosed the problem, and fixed it in maybe 15 minutes. Added longer screws once he was done, so now the door is more securely mounted, too. Another company wanted $490 just to set foot on the property, fix or no fix. Austin did it for $200 flat, right on the button with his quote--as he put it, "$200 if I can fix it, $0 if I can't." That made this a very easy choice, and he more than lived up to the basic faith I put into hiring him. We have a few windows around here that need updating, and when we get to that part of the to-do list, he'll be my first call for sure.

We just used Austin for a window replacement and window casing/trim replacement. He was very…read moreresponsive via text which was awesome, and kept me updated as the glass was being ordered. He was on time and very professional. Our yard was left spotless after they left and the best part was at the end we only paid about half his original quote for all the work! We will definitely use him for future jobs!

My experience with R&L Windows really couldn't have been any better…read more My general contractor had given me a quote for windows and sliding doors which seemed decent, but a little high. I reached out to a few different window providers, and R&L Windows was one of them. R&L reached out to me in record speed. They provided a quote which BEAT the GC's quote, and even followed up with me directly on my phone via text messages (which I really loved). They were incredibly communicative (in the best, most respectful ways - not overbearing), and listened carefully to exactly what I needed to ensure nothing was missed. I can't recommend R&L higher. Fantastic people, fantastic products, fantastic service, and world-class communications. My wife and I didn't replace all our windows, but if we need to upgrade or change any in the future, R&L will be our first pick. STRONGLY RECOMMEND!

Good quality windows and installation, reasonably priced too. Tarsha was very responsive and…read morehelpful and came up with a design that works the best for us. However, the workers didn't clean up well. We kept finding random nails in our garden bed and on the drive way under the windows several months after the installation.

Kirill worked closely with us to price the replacement of 28 builder-grade windows and three…read moreexterior doors with Pella Fiberglass Windows and Doors well below what larger competitors were able to offer, in about the same time as the best others were able to offer. Ivan and his team arrived on time and completed the install, replacing the exterior window and the interior door trim to match what was installed (but with better quality). Ivan was even able to address our misaligned original window trim. Now our drafty house feels sealed and quiet, with a noticable decrease in the time the heater is running. Kirill was responsive to any questions and worked with us to resolve a misunderstanding of weekend scheduled work. Ivan, Roman, and Teras were all attentive to our interior and made a point to clean up afterwards.

Kirill and his team replaced 8 windows (including 3 large picture windows). He was very responsive…read morein communication, his pricing was quite fair and the quality was top-notch. One of the picture windows arrived from the manufacturer with a decent-sized scratch between the panes but was not noticed until after installation. Kirill immediately contacted Pella for us to facilitate a replacement. Pella contacted us and replaced the window without any issues. I highly recommend Cascade View!

Requested a quote which I received but in order to have them come out to measure had to give a…read moredeposit. After paying that deposit Bill Glass gave me a quote that was half the price and better service. Called to cancel my upcoming appointment, and requested a refund. Over a week later still no refund and called them and pretty much a waste of time. Call Bills Glass for better service !!

I was told, "We do not service mirrors." That should be removed from their advertising. 3 stars…read morebecause I could not post this without adding stars.

I made an appointment with them to give me an estimate on window replacement. They never showed up…read moreand never called to reschedule.

We needed to replace a sliding patio door with one that had an outside and inside lock, as well as…read morea wider door opening. The door measures nine feet long. This company is amazing, from start to finish. They knew exactly what we wanted. Rena, our contact person at Washington Glass and Door, is a dream! She knows the business, and kept us informed every step of the way. And was able to answer any question (and there were many!). We were so pleased with the finished product. The entire experience was seamless, and we love the new door.

They came out very quickly and diagnosed the problem. He was honest and didn't charge for…read moreestimate. Actually NO CHARGE at all cuz it's a roof problem. So he gave a good recommendation and left. Honest company! Very pleased! Would recommend and use again

Unbelievably great service. We needed two windows replaced pronto. From selection to quote to…read moreinstallation, things were done professionally with no hiccups. Best part, We saved over $1,000 of our estimated cost of two windows.

Energy exteriors did a good job installing some windows and a French door for my mom. They were…read morefair in their pricing and did a clean job with the install. About the only thing they could improve on is some of the installers were very late coming to some of the scheduled install days. Overall, we would use them again.

My great experience with Energy Exteriors NW started this year at the Seattle Home Show when my…read morewife and I met Eric Gramonte. We had met several window people at the show, but Eric set himself apart by being truly knowledgeable about his products and his demeanor put my wife and I at ease. We set up 3 companies, including Energy Exteriors NW, to come to our home and give us bids to replace all of the windows (13), our French Door, and sliding door. Again, Eric set himself apart by giving us an all inclusive, straight forward, no baloney, and highly competitive quote right off the bat. One other company was over $10k higher! The second was several thousand higher even with the exact same windows, but lowered their price (and content of their offering) to get more competitive with Energy Exteriors NW. They actually, eventually beat their price, but we went with Eric. We ordered all Milgard Trinsic V300 for the windows and slider and the Ultra C650 for the French Door. Our order actually came in early so our installation was moved up 2 weeks. Raymond, Zack, and the rest of the installation crew were total professionals. Installing windows and doors is a messy business, but they managed to keep our home about as dust free as you could hope and the area around our home was equally tidy. They had the use of our guest bathroom and you could hardly tell they were there. They were quick and efficient craftsman that did an amazing job of making our home and our windows look like a million bucks. The installation took 3 days. We couldn't be happier! Thank you to Eric, Raymond, Zack, and everyone else at Energy Exteriors NW.