Im so grateful for this place. It's located in downtown Bothell right next to the ranch drive in…read more The people there have always been easy to communicate with. I have been coming here for about 5 years for windshield repairs and the service is always quick and friendly. They are also upfront about cost and what may be covered under car insurance and what isn't. As long as they continue doing business this way, they have a customer for life.

Speedy installed a windshield in our truck a few years ago. Recently, it began to leak, as in…read morewater pouring out the sun glass holder at the top of the cab. We took it to a professional leak detector, who discovered that the windshield was loose. He was able to push it in and out. He showed us where the adhesive had failed and explained why (which had to do with misapplication of adhesives used by Speedy). When I went to Speedy, explained what had happened and asked for a refund, what I heard was "we don't have that invoice in our system anymore" (never mind that my copy was right in front of them); the manager says he doesn't have authority to give a refund and that I could email information to corporate (essentially, not my problem); "you should have brought it to us as soon as you knew there was a leak," even though I didn't know that the leak was related to their faulty windshield installation (once again, making it my fault, not their problem). "If the installation was faulty, it would have been leaking right away" (not true and, again, denial of responsibility). I should have brought it to them to repair as soon as I knew it was leaking so they could make the repair (unrealistic expectation - how would I know that the leak was related to the windshield? So whenever there's a leak, I should just automatically take it to Speedy to find the source instead of to a professional who does leak detection for a living?) The manager was more interested in finding reasons to avoid responsibility than in providing good customer service. They didn't do a good job in the first place, and then expected me to trust them? They pushed back on everything and essentially refused to take responsibility for faulty workmanship, and made it my fault for not following the letter of their warranty rules, which are designed to ensure that they will never be held accountable for shoddy workmanship. The manager did not think that being able to move the windshield in and out when pushed constitutes a failure. They would neither acknowledge nor show concern that their faulty installation caused a SERIOUS SAFETY ISSUE - driving down the highway with a loose windshield. Airbags are designed to hit the windshield and curl back to protect you. An airbag deployed with a loose windshield would have been no protection at all. I could have been hurt. Others could have been hurt. And still, they will not stand by their work. Their "lifetime" warranty is meaningless; a faulty installation is a faulty installation and they are looking for any excuse to refuse to make it right. I never agreed to be put in harms' way. Oh, and then there was the employee who pulled the plug on the computer/phone system, disconnecting me from talking to the manager. IRRESPONSIBLE. DISHONORABLE. UNPROFESSIONAL. STAY AWAY. In response to the requirement that I should have brought my vehicle to you to inspect the leak, I repeat - I DID NOT KNOW THAT THE LEAK WAS DUE TO THE WINDSHIELD BEING IMPROPERLY INSTALLED WHEN i HIRED A PROFESSIONAL LEAK DETECTOR. Your website does not mention leak detection, so why would I have brought it to you under these circumstances? Your requirements are onerous and unreasonable. It was obviously a faulty installment or the "lifetime windshield" would not have come loose. You have a copy of the leak detector's invoice with his findings. He is a professional and is not lying. Would you like me to bring you the windshield and glue so you can see where it failed? I'd be happy to do that. The fact is, someone in your shop botched the installation. Whether or not I asked you or someone else to identify the source of the leak, whether or not you will take responsibility, the fact remains that someone in your shop botched the installation.

Quick response time for getting a quote, and scheduling was immediate…read more Got my drivers side back window quoted and Rolando came out the next day. He was great to work with and I'm really happy with the service and how affordable it was. He even matched the existing tint to the other windows. 100% will recommend his business when the opportunity arises! Thanks again, Rolando!

Drivers side rear window was broken on a Friday night and Toto auto glass was able to come Saturday…read moremorning and have my window fixed by 12 pm. Quick service, affordable pricing and very responsive. Thank you!

My windshield replacement was painless, clean, quick and efficient. Dorian was very professional…read moreand personable. I would highly recommend this service to others, in fact, I gave my neighbor the contact information.

I used Yelp to locate a windshield repair/replacement. Got several quotes, intl auto glass was…read morefirst to respond. I waited for a day to get others to respond and let me just say, if they advertise on tv, you'll be paying more for nothing. Junior and his employees are superb, had a windshield replaced on my truck and chip repair on car. I walked out paying less for both then it would have cost for one at any "tv" advertised company. I feel that goes with any company, especially plumbers. TV advertising, you're paying for that ‍ international auto glass is worth the drive, to save yourself $200 on a new windshield.

For about five months, I was driving with broken windshield, he recently contacted a few different…read moreshops. Cye from Novus auto glass was the only one that really explained me why I must put the right glass and calibrated after installation. I paid my own pocket for the glass replacement, but I'm super happy with the service and everything with this shop. Ali from the office really helped me with scheduling same-day replacement debt all took less than an hour, including calibration, I have watched the entire process, if guys are super professional, Austin and Cye installed it Absolutely perfect. The price is more than fair, highly recommended

Highly recommend NOVUS Glass of Redmond, they responded to my message on Yelp super fast and were…read morevery knowledgeable and helpful. They were clear about the info they needed, answered my many questions patiently, and gave me an estimate as soon as they could. They got me on the schedule very fast, and when I arrived to get the service done they were incredibly kind and welcoming. I needed my front windshield replaced and the camera recalibrated, and they got it done within an hour. They were so friendly and understanding and very capable and clear. Highly highly recommend!

Responsive. Great work. Friendly. Reasonable pricing. Reliable. Quick to get out here and get the…read morejob done.

They did an excellent job replacing several of my windows, thanks Shane and Gavin! Super nice guys…read moretoo, will definitely have them back.

We took our 2024 Audi Q5 here (at the recommendation of University Audi's technicians) after…read moreanother business unfortunately botched our windshield repair. Eric was the gentleman who worked on our car. To say he was a pleasure to work with was an understatement. He was extremely thorough with our car and explained what was going on every step of the way. Not only did he have to do a windshield install/recalibration, but he also had to undo everything that the other shop did to our car. He was extremely genuine and it was obvious he wanted to do right by us. I would highly recommend him to anyone needing any kind of glass work. We really felt as though our car was treated as if it were their own. Suzanne (one of the owners) was extremely empathetic as well. She is so kind and it is obvious why they have so many raving reviews and have been in business for so long (and why University Audi speaks so highly of them). I could not be anymore grateful for the kind folks at West Coast Auto Glass. I would happily take my car here any day.

Best in the north west. Don't go anywhere else. Great people. Gave me options on replacement of…read morewindshield.

Windshield vs rock...rock won. Called the shop, and they were able to fit me in the next day…read more Quick, professional, Thanks again!

Super honest and fit us in when we needed a window regulator installed. They will be my go to for…read moreany glass related services.

I scheduled my appointment online really easily and they could get me in the next morning. The…read moreworker (red hair) who helped me walked out and met me at my car right when I arrived to look at the damage. He communicated and explained everything well and the repair looks great. He was even very mindful of holding doors for me/accommodating me since I had my baby with me in a car seat. I would definitely recommend this place and plan to go back if needed.

Great and speedy service experience at this Safelite Autoglass location…read more I didn't want to risk the quarter size chip on my windshield to spread, the service was scheduled within 24 hrs, it took less than 20 minutes to complete, and the chip is virtually gone. If you're in need of windshield repair I recommend this location.