Highly recommend Garrett and his team. Karen at the front desk is so professional and kind - I like…read morethat I can call and a real person answers right away.

Hello everyone, my name is Marvin and I am a college student. 3 Years ago, I moved from Florida to…read moreMinnesota. Since Florida, I have been using State Farm and I was very satisfied with their service. So when I came to Minnesota, I did not hesitate to transfer my car insurance directly to this agency of State Farm. Garrett and Tony were quite welcoming and friendly. The first bill was in October 2017 and the total cost was $173.34 (which about 50% higher than I used to pay, but I thought it might just because of the state law and stuff), so I paid. Two months later, I had a small red light rear-end accident, no one was harmed, and the cars were completely fine. But for the first time involving something like this, we were so scared that we called our insurance companies immediately. For the rest of 2018, because of this record, my insurance payment rose to $239.15 and stayed that way. Until August 2018, it even rose to $296.32. Thank God I studied in the UK for six months from January 2019, so I suspended all insurance during this period. When I come back in August 2019, guess what happened? State Farm asked $315.66 a month. And this time, even the company representative found something's wrong, so they began to contact the State Farm head office and try to figure out what happened to my insurance. $300 car insurance? As a student, if I keep paying it, I will be soon enough broke before graduation! I finally decided to stop the entire insurance with State Farm before they charged me any dime again. In September 2019, I started using P insurance company. In this insurance company, I got all the coverage I've got from State Farm, and I only need to pay $106.92 (this is still the case with that small accident record I had). In the new year of 2020, my record was finally officially eliminated after three whole years. Now I only pay $89.96 per month and still get all the benefits that I used to get from State Farm. If you want to do a calculation, if I started using P company instead of State Farm back to three years ago, and paid $89 instead of $173, $106 with the accident record instead of $239, $296 or even $315, I would have saved a LOT OF money. In fact, over these three years, I spent an extra $2,201 for nothing, Isn't this just a terrible thing? I'd like to say that I'm not aiming at this specific State Farm agency. In fact, the staff here, Tony and Garrett were very nice gentlemen. I am only complaining about this unfortunately successful insurance company and their unreasonable charging system. Buying insurance is not buying clothes. The price does not necessarily determine the quality. I would like to suggest that if you can find an not necessarily famous insurance company that can offer you the same coverage for a cheaper price, choosing them will save yourself to a huge amount of unnecessary expenses. Thank you for your time in reading my story.

I've been very impressed by this agency. Friendly, helpful, down to earth. Timely responses. Nicole…read moreJones has been terrific, as have others that I've had contact with. Thanks. Bill Talmadge

My wife and I moved to the Twin Cities two years ago from the San Francisco Bay Area and sought…read morehelp understanding the insurance landscape in MN, and specifically to find the best value in home, auto, and umbrella coverage. While it didn't have the absolute most reviews of any insurance broker, the reviews Options Insurance does have--across Yelp, Google, and Reddit--indicate a strong reputation for customer satisfaction. And that's been our experience since working with our agent, Tippy Sourignavong. From the jump, Tippy demonstrated deep knowledge of insurance products (including terms and conditions that I found confusing), patience (in explaining the differences between policies), and responsiveness (often getting back to me within minutes for any question I had). She found us the best deal among insurers to cover our home, car (and later an additional car), and umbrella insurance from AAA; better than I could have found on my own. Before renewing this year, Tippy reached out, letting me know that she cross shopped my existing coverage across all the insurers and found us a better deal, saving us hundreds this year. She also flagged that insurers by and large were moving away from replacement cost value (RCV) to actual cost value (ACV) for roof replacements, which isn't as good, but out of her hands. I still appreciated the call out and it's exactly the type of proactive streamlined information I need to understand my choices and make a decision. I highly recommend Options Insurance and Tippy in particular as a starting (and ending point) for all your personal insurance needs.

Terrible experience with Keri Dobosenki. Had been working with her for 5 years until she discarded…read moreme. Keri handed me over to a more inexperienced colleague because her "role changed." Of course she only said this once I reached out and said I was unhappy working with the new agent. However before this, I was never notified about this nor was this updated on my insurance policies because they all stated that Keri was still my agent. Anyway the inexperienced colleague tried to convince me to stay with my current insurance company even though the roof deductible was more than doubled than the previous year and didn't even cover roof replacement. DON'T RECOMMEND Options Insurance, poor customer service and they don't have the best interest for you, the customer.

Horrific experience is being kind. Mr. Meyer was unprofessional, hostile & rude. His staff…read moreunwilling to assist when contacted. (I have witnesses). My car had been parked, broadsided - the car had been pushed onto the sidewalk. Meyers office failed to follow up on the investigation. When questioned on the status Meyers became extremely defensive & provided incorrect information (I verified with the City of Mpls.). Failed miserably. I contacted State Farm executive offices there after. The accident was a hit & run - his office listed as "at fault" - State Farm Corp office issued a "Letter of Experience" contradicting the errors created by his office. I have filed a complaint w/the Minnesota Commerce Department.

We had very good service by following the prompts on the web site. We needed our battery jumped. We…read moresubmitted the request on line and they were here and had the car going in just over an hour. I have always had great service with this agent..

What a delight! Enjoyed getting a quote from Becky! She actually called and spoke with me, was…read morepunctual, clear and accommodating. Got a written quote promptly and was pleased with her obvious knowledge and experience.

Becky and her team are always prompt, courteous, and knowledgeable with our car insurance needs…read more We've worked with them for over 30 years and have always been very happy with her service and recommendations. Also very good with home owners insurance for our entire family as well. Mary

Anone looking for a great insurance agent for their home and autos would do well to contact Holly…read moreBoyd at the John Arens State Farm Insurance Agency on 33rd and Johnson Street in NE Minneapolis. She cuts through the red tape to explain Insurance issues which are complex or confusing to her clients, leaving them with their sanity intact. One actually has a partner with her as their agent! A more than satisfied customer-Duane Jensen

The BEST customer service! Deb and Brenna are amazing and they always take good care of me. My…read moreemails are responded to within a day and they are so kind over the phone! The rates aren't bad either. I was able to bundle everything and save a money on both my and my partner's cars.

Thank you Hannah and other staff! They were very helpful with answering questions about my first…read moreaccident.

Less than 48 hours ago I rear ended a vehicle (at about 20 mph). In that time, Seth/and the team…read morehave made this claim seamless. Took the car to the body shop/arranged for a rental.....so easy! And, the best news...the car is repairable! It is true....like a good neighbor Seth's team is there!!!!!

What great service! Our association had a hail settlement, and each owner had to work with their…read moreown agency. All I did was forward the information, and the agency took care of everything. Full insurance coverage! Such a painless process. I so appreciate it! And they are always so responsive to any emails or calls that I make. I would highly recommend Tom Schmitz state farm agency!