i purchased 2 ps5 controllers an each had stick drift. when I bring it back to store for exchange they told me i couldn't purchase any more electronics from store and refund my money an they put it right back on shelf !!! They do not test there stuff thoroughly an do not recommend read more

I have been doing business here for about ten years. I have had , for the most part , positive experiences, however , after the last encounter I will never, ever go back. I brought in several items( jewelry) for loan. I asked for the slips to be split into two or three separate tickets so I could return to get my items faster. My items were VERY expensive diamonds and other stones. They were not chips. I'm talking maybe eight or nine carats tw for one ring alone. The person working said they didn't have time to measure each stone and would write the tickets as scrap gold only recording the weight of the pieces. At the time I didn't think much of it as I was positive I'd be returning soon enough( as I had done for YEARS) Over the new year holiday I went to Pawn shop app to make an interest payment to extend the loan one month(again common practice) It was around 11:40 pm on the 30th , which was one of my loan maturity dates. Yes , in hind site that was cutting in close. I paid one of tickets and was sent a receipt so I proceeded to the next ticket. As I was in the process of putting my card info the info just disappeared. I logged back in and instead of the tickets it only showed the one I just payed. I wasn't that worried I just figured maybe since it was now after midnight it disappeared automatically from the app. Immediately following New Years I called the shop and asked to speak to the person with whom we had always done business, Barrett. I have never had issue with him and usually he goes the extra mile to help us out. He is definitely aware that we do ALOT of business there and he is definitely aware that we have never not come back for an item. Never not once. I explained to him what happened and he told me It expired on the 30th and the next day it was sent to me melted as scrap gold and there was nothing that could be done. I 100% percent do not for one minute believe this to be true. First off the diamond weight of one of the rings was over 7 carats. It would be sold on the showroom floor long before it got melted. Also, the time before several people who worked there stated they wanted it and would buy it. I never in my wildest dreams thought they would end up getting it. I have no doubt in my mind someone wanted and was literally counting down the seconds to gets it. No grace period, didn't care that the app cut me off , was extremely rude to me. I would have paid whatever fees , penalties, etc. This was a family heirloom and this is heartbreaking. This is completely unethical. Like I said , I will never do business here again. I am contacting the BBB and any and everyone that will listen. Thanks Chads. read more

I've been doing business with all of the Chad's pawn locations for years especially the broad st location. They are so friendly and the store is always super clean. It makes it easy to find what I'm looking for! I love going there you never know what you're going to find. read more

The staff at Chads in jennings Louisiana are the best. They are all friendly helpful and down to earth. We actually stop by when we in town sometimes just to say hi. To our friends at Chads. read more

At the Broad St location my 20 yr Autistic son picked up a coke can sized plastic grinder (priced $4.00) thinking the lid was locked on as it truly appeared to be & it dropped accidentally. A lady (the only one female there today) came out of nowhere and freaked out on him, accusing him of breaking it. My son politely told her that he was going to buy it anyway. Regardless, I bought an Xbox 1s game system from a young man who was new there...not to speak poorly of him. He was polite, just very green. It has been months since I've been to the Broad St Store. I can promise you that I will never return. In the end, my intentions to share my business locally resulted in the worst shopping experience I can recall. read more