5 stars. they now offer pick up and delivery thru their website www.thewashfactories.com…read moreas easy as ordering uber eats amazing!!

I have been coming to the Wash Factory for years always clean and professional, today was a…read moredifferent story I had to wipe out the washer and the floor needed to be swept lint and hair clusters all over the floor The bathroom had no toilet paper , very disappointed. I have been recommending the wash factory to all my clients , I hope this is a one off experience

I dropped my son's (only) suit off with a Friday afternoon pickup time, only to find out later that…read morenight that he needed it EARLY Friday morning. I went to the store in a panic the following day to see if they could get the suit done for me in time. Michelle was so incredibly nice and accommodating, as I watched her digging through all of the clothes to try to find my son's suit. Like trying to find a needle in a haystack Thank goodness she did end up finding it Thanks so much, Michelle & New Britain Dry Cleaners! Awesome customer service!

Best dry cleaner in the area!!! Friendly, helpful and first class cleaning! Will definitely…read morerecommend to my friends and family.

I was looking for a cleaners near my house and I recently was driving through and found a cleaner…read moreright next to my friends house and went in and I met Owner and he was so nice and took care of me so well and his wife was there too she was fantastic she hemmed my pants and helped me out also I went on a Wednesday so they gave me a 20% discount they have for Monday's too I will definitely coming back here again they were so kind to me!!

5 stars for cleaning, 1 star for prices (and the process)…read more After researching dry cleaners on Yelp, none of the ones close to Chalfont were highly rated nor had many details written about them, so I took a chance with this cleaners who are located close to home. I took 5 dresses and a small jacket to get priced, and the lady handed me a paper quote well over $100. I was SHOCKED. I told her there is no way this is feasible, then she told me to hold on and discounted 15% to just under $100. What? When did dry cleaning become a negotiation service? Not professional. Even with the quote, it was way too high. So, I picked out my most expensive items to get cleaned, then the lady asked what I would like to pay for them. I told her there is no way they can match what I'm used to paying, told her my previous experiences, and she asked if $15 a dress was ok. Since they were expensive dresses, I said yes. Both dresses had jewels on them which were considered "special cleaning" so the rate was supposedly a bit higher. However, the other dresses I took home were basic black dresses and not special cleaning, but they still gave me the same rate for ALL dresses on paper, which makes the process even more shady. Here's the thing...I just moved from Dallas (Highland Park area, which is the most expensive zip code in the city, not to brag at all, but read my point), and I never paid such high prices. Most standard dry cleaners offered a flat $2-3 per piece rate. For special cleaning items, I occasionally paid up to $10 for a high-end brand at the most expensive place in Dallas, but usually $5-7 at the normal places, and they always turned out fine. The median income for Dallas/Highland Park is much higher than Chalfont, so it's difficult to believe that everyone around here pays close to $15 per piece of clothing. While the cleaning turned out just fine, I would not go back unless I had an expensive piece of clothing to dry clean, and even then, I'm still not sure if I would go as I felt the back and forth negotiation and haggling of prices was completely absurd. The language barrier was also high throughout this process, so that also did not help.

I highly recommend this wonderfully gifted, professional, & accommodating, seamstress. I was…read morereferred by a local tailor who couldn't provide the requested custom sleeves we wanted, in addition to hemming an elaborate, multi-layered prom gown. I asked a LOT (only 2 weeks before the prom) - to design & create some type of sleeves from the material removed from the hem of the gown. We discussed it, she took measurements, and she figured out something she could do. She made the most wonderful sleeves! They surpassed even our best hopes! She made a minor adjustment for comfort when we picked it up. It took only minutes and the dress is simply wonderful... and EXTREMELY reasonable!

We had an excellent experience with this cleaning service for a deep clean of our home. A team of…read morefive showed up on a snowy day and didn't cancel, which already said a lot about their professionalism. They were very respectful of our belongings, worked carefully around our cat, and were incredibly kind and patient with our very curious three-year-old who kept checking in on what they were doing. One of the nicest touches was how they organized her bed, arranging all of her stuffed animals in a playful, fun way that absolutely made her day. Those little personal details really stood out. The entire team was friendly, hardworking, and thorough, and the house looked amazing when they were done. Truly a great group of people who did an outstanding job. Highly recommend.

fantastic service! Genny has a wonderful personality and made sure to do a final walk-thru to make…read moresure expectations were met.

I gave them an 8year old winter coat to clean with a zipper to repair on it. I wondered if I…read moreshould just get a new coat. Glad I took it to them because the coat looked brand new when I got it back!!! Very polite, friendly too.

HORRENDOUS!! Just left store after bringing back 2 stained dresses. Was told that we asked for…read more"pressing only"...$30...to iron/steam a stain....major language barrier BUT somehow the customer is wrong. Noted and pointed out visible wrinkles and clerk told me is was from being in my car. NEVER use this cleaners...if I could I would have given a 0 as a rating.

I go there weekly for the great dry cleaning, the happy and pleasant front desk ladies, and "John's…read moreComplementary Cappuccino Bar.* My only suggestion would be to provide some Biscotti to go along with the Mocha Lattes. *Patent pending...

Quite honestly, I bring all of my coats and jackets here, because the price is right. but when it…read morecomes to more delicate tops and shirts and things that need to be carefully pressed, I have been very disappointed. This silk shirt is one example of many. This is a worktop I have been unable to wear to work because I have not had the opportunity to steam it myself. I gave three stars because the people are pleasant who work there and it is inexpensive.