I've been a First Citizen's customer for over 10 years now. The actual service they provide is…read morereally nice, and I especially love the free checking accounts. HOWEVER, the customer service is horrible. I called 5 times yesterday to enquire about opening a new checking account just to have no one answer or call me back. This isn't the first time this has happened either. You cannot get these people to call you back unfortunately so if you value customer service, I'd look into a different bank.

Great, friendly bank. Clean, efficient and great employees. It is rarely so busy that I have to…read morewait. I have been a customer for 10 years, and could not be happier!

Love this bank! Most friendly and helpful staff. Best bank ever. Doesn't look open from road view,…read morebut lively staff inside makes up for it.

Great staff, always feel welcome every time I go in. Customer service is delivered promptly,…read moreprofessionally and with personality. Only bank left in town that's a true local, community bank.

From the owner: Proudly voted as the Best Credit Union and Best Mortgage Lending Company for five consecutive years…read more(2022, 2023, 2024, 2025 and 2026) -- in The Official Community's Choice -- Best of Blue Ridge Awards. United Federal Credit Union has served its Members since 1949 by helping them to build a sound financial future. United consists of more than 190,000 Member/owners worldwide and manages assets in excess of $4.2 billion. Its corporate office and main branch are in St. Joseph, Mich., with additional branches in Arkansas, Indiana, Michigan, Nevada, North Carolina, Ohio, and Pennsylvania. Federally insured by NCUA. Equal opportunity lender. Equal housing lender.

Been using this Bank for years. They're the best local Bank. Especially Billie, Branch Manager!read more

Banking here for many years. More than impressed with quick, friendly, customer service. They know…read morewhat they're doing and they all know my name and greet me when I walk in. Much better than going to my parents 'too big to fail bank' where it's a non-stop headache for me to withdrawl money. Each time I go in with the required I'D. and the next visit they add another hoop for me to jump through! I'm running out of I.D., fingerprints, signature on a keypad at teller station, etc. It takes them well over five miinutes to process a withdrawl for me even though I have the checkbook with me with my name on the acct and all the identification possible! During my last visit to the 'too big to fail bank' the teller had to make a phone call to corporate to make sure I could have a print out of the statement! Save yourself time, aggravation and headaches - switch to United Community Bank, HOURS AT UNITED COMMUNITY BBANK: Mon-Thur 9-5 Fri 9-6

Unfortunately, Chase Bank does not exist in North Carolina. They are building locations and I can't…read morewait for them to open! I needed to take care of something today. I needed a cash advance on a credit card. Something I don't like to do, but I needed to get cash for a purchase. I'm in Arden and I googled bank banks and home trust came up on my way home. When I came in, there were 2 tellers, one was helping someone through the drive-through and the other teller was at her counter. I asked if she could do a cash advance. She said yes, and then she called her manager and asked how to do it. After she charged my card and handed my receipt, she told me that she had to give me a check, not cash because I don't have an account there. I went from nice to being very upset. And yes, I became an angry customer. I asked why she processed the cash advance if she couldn't give me cash. Then she explained that she could write me a check that they would then cash and then I would get my cash to leave the bank. Her manager wasn't in the bank, but she showed up during this transaction period and tried to help her through it. During this time, another manager came over. So now I've got 3 people trying to create a check that they were then going to have me sign over to cash. Talk about ridiculous. If I wanted a local bank, I would definitely not get an account at this bank. It shouldn't take 3 people, one teller and 2 managers, to process this cash advance. Or they simply could've told me when I came in the door 'no we can't take care of this.'

I love HomeTrust Bank! Sarah came into my work to introduce us to HomeTrust bank to us a few months…read moreago and I decided to open a new account with their bank. I was surprised when I first visited the bank at how beautiful it was inside. I love going into the bank and being recognized by the staff there and welcomed back, it's a really nice change of pace from some of the bigger banks that treat you like a number. I also had a consult regarding applying for a home loan with a woman I believe her name was Christine. This lady took me in and treated me like a family member. This was my first time attempting to buy a home and she held my hand through the entire process. At no point was I met with judgement or made to feel embarrassed about my finances. She educated me and treated me like royalty. One downside to this location is the ATM does not allow deposits. That's silly.

OK, so somebody in corporate (HEY BOFA CORPORATE, I'M TALKIN' TO YOU...) needs to recognize Nick…read moreYianopolous. He and the staff at this location helped me solve a time-sensitive problem with nary a blink of an eye. Easy Breezy. While my request could have taken up to 5 days to process--which would have nicely tanked my deadline--Nick took it upon himself to do it while I waited. THAT my friends, is customer service, a rarity far too scarce in these days of "Derp, not my problem". Everyone at this branch was just great, and should get a raise, stat! (Drops Mic)

We have used three different banks over the years and have finally found a home for our personal…read moreand business finances. The staff has been incredibly helpful and sincerely care about our banking needs. HIGHLY RECOMMEND anyone unhappy elsewhere come visit the team at First Bank

Worst bank I've ever had the displeasure of banking with. Fee after fee after fee. All the other…read morebanks I've ever had, have NOT ONCE charged me so often and so much for overdraft charges. Save yourself the struggle. Bank elsewhere if you can!

I would give a zero if this site allowed it. I deposited a large check on the fourth and was told…read moremy funds would be available on the seventh and ninth. the teller apparently deposited it twice which caused the corporate stooges to freeze my entire account because of "suspicious " activity. I have now been told that because of their own mistakes that my account is under review and no funds available until the fourteenth. I called the Hendersonville branch only to find out that they refuse to answer their phones, wonderful customer service, if you don't believe they offer great customer service look at the sign behind their counter, what a joke !!! When you contact the executive division you get the same run around treatment. do NOT bank at Wells Fargo if you want to be treated like a person. they don't care. they suck.

Hands down, the worst customer service in house or on the phone, that I've ever encountered. Long…read morewait times, rude people, and forget trying to reach someone on the phone. Nine times out of ten you will be waiting for at least an hour. Some of the customer service numbers listed on the statement are not even valid. Was told to my face that they could not help me. Really? Close a checking account?? They said, "you need to call and make an appointment". Incompetent customer service and substandard banking institution. I should have the choice of not even giving them one star.

ABSOLUTELY HORRIBLE. If you have a financial institution, stay. The customer service is terrible…read more Don't voice your concern. It falls on deaf ears just waiting on the robotic response. Deposited an investment dividend check into my account from a well known financial advisory company. At first, funds would be available in 2 days, then it was 5 days, next it went to 10 days. "it could take up to 21 days. SURPRISE! Notices came in snail mail USPS. All they kept saying was "we are not sure your financial institution will pay out the funds." The financial institution had already confirmed to me that the funds were paid out in one day. PNC has a policy that they cannot contact the financial institutions to verify the funds. SURPRISE! I had to perform a three way call after nearly two weeks of waiting on my money to be released. All the while I spent 40 minutes on the phone each of the four times trying to get my own money released. They are not customer friendly. Also, some branches are "cashless" so SURPRISE! You have to use the ATM...if it's working properly. Stay away from them unless you like money surprises. Oh, but we want to extend an increase to your credit limits. No more surprises for me thank you!

I had something that needed immediate attention. I met with Robin C. who was kind and…read moreknowledgeable. This was the best experience. PNC thank you for hiring wonderful team members. She is top notch. This is the Arden branch.