Great staff, always feel welcome every time I go in. Customer service is delivered promptly,…read moreprofessionally and with personality. Only bank left in town that's a true local, community bank.

From the owner: Proudly voted as the Best Credit Union and Best Mortgage Lending Company for four consecutive years…read more(2022, 2023, 2024, and 2025) -- in The Official Community's Choice -- Best of Blue Ridge Awards. United Federal Credit Union has served its Members since 1949 by helping them to build a sound financial future. United consists of more than 190,000 Member/owners worldwide and manages assets in excess of $4.2 billion. Its corporate office and main branch are in St. Joseph, Mich., with additional branches in Arkansas, Indiana, Michigan, Nevada, North Carolina, Ohio, and Pennsylvania. Federally insured by NCUA. Equal opportunity lender. Equal housing lender. For more information visit UnitedFCU.com

Been using this Bank for years. They're the best local Bank. Especially Billie, Branch Manager!read more

Banking here for many years. More than impressed with quick, friendly, customer service. They know…read morewhat they're doing and they all know my name and greet me when I walk in. Much better than going to my parents 'too big to fail bank' where it's a non-stop headache for me to withdrawl money. Each time I go in with the required I'D. and the next visit they add another hoop for me to jump through! I'm running out of I.D., fingerprints, signature on a keypad at teller station, etc. It takes them well over five miinutes to process a withdrawl for me even though I have the checkbook with me with my name on the acct and all the identification possible! During my last visit to the 'too big to fail bank' the teller had to make a phone call to corporate to make sure I could have a print out of the statement! Save yourself time, aggravation and headaches - switch to United Community Bank, HOURS AT UNITED COMMUNITY BBANK: Mon-Thur 9-5 Fri 9-6

Go elsewhere if you want a bank that is helpful. I have been a BofA customer for over 35 years and…read morethis branch is a disgrace. They refused to assist me in sending an international wire transfer claiming I was being scammed. I certainly wasn't. Then told me to just do it myself from my app. So I guess they weren't really concerned about me being scammed afterall? Management condescending and rude.

Staff refused to cash an deposit checks I've been bringing for 3+ years only because they are not…read moretrained on how to do it. They Incompetent and I will not be coming back I have to drive an extra 30 minutes to a bank that has some sense.

Every eligible person should investigate and join the NCSECU. You become an owner who will receive…read moreexcellent service and the BEST banking rates available.

I would give a zero if this site allowed it. I deposited a large check on the fourth and was told…read moremy funds would be available on the seventh and ninth. the teller apparently deposited it twice which caused the corporate stooges to freeze my entire account because of "suspicious " activity. I have now been told that because of their own mistakes that my account is under review and no funds available until the fourteenth. I called the Hendersonville branch only to find out that they refuse to answer their phones, wonderful customer service, if you don't believe they offer great customer service look at the sign behind their counter, what a joke !!! When you contact the executive division you get the same run around treatment. do NOT bank at Wells Fargo if you want to be treated like a person. they don't care. they suck.

Hands down, the worst customer service in house or on the phone, that I've ever encountered. Long…read morewait times, rude people, and forget trying to reach someone on the phone. Nine times out of ten you will be waiting for at least an hour. Some of the customer service numbers listed on the statement are not even valid. Was told to my face that they could not help me. Really? Close a checking account?? They said, "you need to call and make an appointment". Incompetent customer service and substandard banking institution. I should have the choice of not even giving them one star.

We'd had this First Citizens checking account for almost 45 years, and we had a First Citizens…read moreCredit card. We noticed that charges were starting to appear on our CC that weren't made by us. So we called First Citizens and let them know. They said they couldn't really do anything until the charges posted and were no longer "pending." We noticed the next morning the charges were still coming fast and furious so we called again. This time the person at least canceled the cards so no one could continue these fraudulent charges. They assured us we wouldn't be liable for these charges. After 2 months of investigating, FC finally refunded us for the charges (we had to pay them in the meantime) however then they charged us back almost $400 saying they think it really was us on some of the charges. Absolutely maddening! Suffice it to say we canceled the cards and our checking account. First Citizens no longer seems to care about their customers - we now bank at Champion Credit Union. So far, so good!

this bank is an absolute disaster. 4 years ago they told me I could get a mortgage loan after 30…read moredays of the run around while I was under contract I was approved thru chase in 15 minutes. you snooze you lose. I should have closed all accounts after this. I have multiple homes therefore I my state ID is not the same as when I opened an account 4 years ago which has never been a problem. I am traveling for work and needed some of my cash but I was denied at 1 of their branches. this is the exact same thing as theft. I will NEVER bank at this disgrace of a bank again!

We'd had this First Citizens checking account for almost 45 years, and we had a First Citizens…read moreCredit card. We noticed that charges were starting to appear on our CC that weren't made by us. So we called First Citizens and let them know. They said they couldn't really do anything until the charges posted and were no longer "pending." We noticed the next morning the charges were still coming fast and furious so we called again. This time the person at least canceled the cards so no one could continue these fraudulent charges. They assured us we wouldn't be liable for these charges. After 2 months of investigating, FC finally refunded us for the charges (we had to pay them in the meantime) however then they charged us back almost $400 saying they think it really was us on some of the charges. Absolutely maddening! Suffice it to say we canceled the cards and our checking account. First Citizens no longer seems to care about their customers - we now bank at Champion Credit Union. So far, so good!

Still rating First Citizens with 1 star because there are no negative numbers available…read more Updates on our blog, (tarider1.blogspot.com) as to why we don't like them.

Great bank, I have been banking with them for over 40 years and I have always had good experiences…read morewith them.

When we moved to H'Ville a decade ago, Home Trust was given to be a small, friendly, capable bank…read more And so it was. My wife I loved it. But like everything else, change happened. I tried to get a HELOC loan, but the bank smothered me in paperwork. I went elsewhere: no problem. Then the bank added new security measures, effectively locking me out of online banking. And now, I am told that the escrow payment check (not personal) we deposited won't be available for almost 2 weeks. Since we need those funds to pay a loan, I'm stuck. All in all, HT's not what it once was. We're looking elsewhere.

I was in today to make a deposit.... Maybe I wasn't the most prepared person they had seen all day…read morebut I do not think I deserved the treatment I was given, by the manager! I have a lot of bank cards but I do not think I took a lot of time to find the correct one, I heard her call me a dumbass under her breath. It was the worst part of my day. I am going to find a new bank, it's upsetting bc I have been going there for years. It has just startling going downhill. I expected more courtesy from you Maria.