Most honest and best priced shop I've ever been to. Love these guys! Can't think of anything better…read moreto say but Yelp requires 85 words so....

I purchased a vehicle here in May 2024. I paid good money on lease return for luxury vehicle. All…read moreappearances and mechanical functionality of vehicle were true as stated. When I arrived at dealership it was a Saturday afternoon. Staff was wrapped up and in a hurry to leave. I made my purchase expecting a full tank of gas and another set of keys. Not! I had to get my own gas. I was told sorry we only have 1 set of keys. The real kicker is when I had to replace all 4 tires after spending an excess of $35,000 dollars at this dealership!! Then the rear privacy cover was also missing. I do not recommend this business. I am paying good money for this vehicle and this is how you treat customers. Karma goes a long way! As I will post this everywhere!!

Well worth the 1.5 hr drive! Honest and caring staff. My sales consultant Justin Sutton took his…read moretime with the sale and wasn't pushy. He listened to my needs and worked with me (sometimes on his personal time) until we found a comfortable deal. The finance manager and the owner were also very nice and caring people that also worked with my needs. This dealership has all the qualities you would want when it comes to the stressful time of buying a car. They made the experience fun and exciting, not scary, the way it should be. I will be back for my next Fiat, and will refer my friends and family. Thank you!

Very simple.. Monro estimate $1200 for flange leading into converter etc. & leaving the toyota…read moreRav4 for the day. West side independent muffler was able to repair for under $150 while I waited for less than an hour... say no more

Was quoted for 2 hours of work replacing lower control arms and without warning was charged for 3,…read morejustification was the book said it takes 8 hours because Toyota says to remove engine, true, but you can just lift the engine up a bit to get at the bolt that Toyota says requires the removal. I was charged for 3 at the last minute, no warning. Requested replacement of door hinges and it wasn't done. Scheduled a week in advance and left vehicle overnight and still had to wait after hours to 5:30 for vehicle. Was told at that time that my driver's side passenger tire was making a grinding noise and is likely a bearing or axel issue and my lower motor mounts were shot. I didn't think of asking for another appointment at that time (nor was I offered), I wanted to get home, and no follow up appointment was offered, and I was not shown the used part. I was aware of the grinding and figured it was something with the lower control arms. So, after he told me this, I went over to Erie County Farms parking lot and indeed they were grinding, so bad at this point that I drove her home and parked her. I called up Independent Muffler and explained the situation. I told Dave what happened, how I was not kept informed of what was going on (just had to show up), the last-minute price change, the requested work not being done and nothing done about the grinding (follow up appointment or just being done that day). Dave explained to me that the book says 8 hours (Toyota wants the engine removed) and that he doesn't know why the previous tech quoted me at 2. He used the book time of 8 to justify adding another hour and they were on it all day. Okay, I call BS, I have replaced these before and it doesn't require you to remove the engine, you just lift the motor enough to remove the mount and get at the bolt. With air tools, a lift and the right tools you can get this done in 2 hours. Seriously look up lower control arm/ball joint replacement for a 2006 Camry, it can be done, a TON of people on YouTube and Reddit have. I understood him to say this whole job took 8 hours and 3 was fair. If it did take 8 hours, did you remove the engine? If so, why? Honor your original estimate, 5 sec it took for the tech to be like "oh, I am adding 100+ dollars to your bill at the last second!" Unacceptable! Keep the customer informed of what you are doing and if you cannot do the agreed upon work then tell me! I didn't raise a stink at that time because I figured the extra hour was for the door hinges and the tech misspoke, I am too trusting of people. Why didn't I look at the bill? I trusted them, I have had good work done in the past and they have taken care of me, and they fumbled the ball hard this time. When I called and informed them of this, there was no reason given for why the door wasn't fixed. There was no attempt to make anything right, like "hey bring in your car we will look at the wheel bearing and knock off half the labor rate for not doing your door hinges the first time." He did offer to get me in today, but I am unable to due to obligations and that is the reason why they get 2 stars. We work hard for our money and tacking on an extra +$100 at the end, without warning is slimy. Not telling the customer what is going on with the work, not showing them the part (in fairness I did not ask, again because I trusted them, though it should be a standard operating procedure), not doing the work and sending them off without an immediate follow up to a known issue (grinding), had they started the vehicle (which I left overnight) 1st thing, we could have had that wheel bearing fixed, same day and had my door hinges in. I am glad this happened though, if I had a larger job and they put down 4 hours of labor then added 8, 10, or 12? Glad it was just 1 with no door work being done and them not touching my wheel bearing issue. This experience has been a lesson for me on how they run business. I gave them the opportunity to make it right and they did not. I will not give them the opportunity to do that again and will be taking my business elsewhere. PS: The woman they have working the counter is very nice!

Great service department! Reliable and cost friendly. Ride home and back when needed.read more

Bought a "Blue certified" with an extended warranty that covered everything till 100K miles at a…read moredealership 3hrs away. Called the dealer who I purchased it from with a question about a cracked steering wheel air bag cover. I was told by Solomon Ford that any dealer will fix it for me. I have purchased 5 different trucks from Champion. They are more interested in changing their commercials every other week than they are ensuring a good Service Dept. After never receiving a call from Butch or the Gen mgr of Service, I drove to ask status. I was then told that "Ford denied it" I said could you please check again, Solomon Ford has assured me over and over it is a covered item. I was getting no where with Champion and if you ask me one hand doesn't know what the other is doing. No one took the time to further investigate my issue. I told Solomon that I'd try another Ford dealership. BOB FERRANDO took 20mins to see it was covered and called the next day for pics. Within 2 days the part was ordered. I will forever be dealingbwith "Arlan" at Ferrando for the rest of my car buying days. BEWARE OF CHAMPION FORD's willingness to fix warranted parts! If you need brakes or oil change, don't trust Champion, go to someone local like Rt 5 Auto on Westlake Rd.

Went to Sams on a flat tire, nail in it. Bob, the technician came to our rescue. Couldn't patch the…read moretire so he put the spare on for us. He didn't keep us waiting at all, as he completed the task in 10 minutes, charged us only $8 and we were on our way. Wish we had a garage like this in my neighborhood. Thank Bob and Sams !! highly recommended.

I was 500 miles from home on vacation when my Eurovan's check engine light came on. I didn't have…read morean appointment, and the mechanic on duty--whose name I didn't get--was flying solo for the day while Sam was away. Despite all this, he took the time to do an OBD scan, explain the codes to me, clear them, and send me on my way with tips for what to watch out for. I made it home with no issues and peace of mind. Highly recommended.

Von's Auto Repair is a hidden jewel in the city of Erie. Von does OUSTANDING work at a fair price…read more I was concerned because the auto repair guy I had been going to for years finally retired and I didn't think I'd ever find someone I could trust not to overcharge me and who I was confident did excellent work. I was WRONG, Von's Auto Repair hits all these marks in Diamonds and Spades!! I'll NEVER EVER go anywhere else.

When you find a good mechanic, it's a rarity and you always want to stick with them. That's the…read morefeeling I got the first time I used Von's services. He fixed my wife's car and for a fair price too. I normally do my own work, but this was something I couldn't handle, so I would have known if I was overcharged. I've also seen him stay late to fix a car so the person could have it that night. He's dedicated and goes the extra mile - a true businessman who values his work. I'll continue to go to him for any auto repairs I need.

Great service Dan went out of his way to help us in our time…read moreof need Our car broke down and they were there!

So we needed our grandsons car diagnosed and fixed as he ended up stranded in Northeast Pa on a…read moreSunday afternoon. We were able to get the car to Goodbans a couple days later and these guys did a terrific job. Dan and Dan got right on it and assured us they would have it done soon. This ended up being the best possible outcome for us. Quick efficient and reasonable I would highly recommend these guys. Not fancy just terrific guys who care about taking care of customers.

Could not be more impressed with the service I received. I brought my car in for a problem I was…read moreworried would be expensive, but the team here diagnosed it and repaired it for free. They were upfront, professional, and went above and beyond to take care of me. Special thanks to the general manager Sean! It's not often you find a dealership that stands behind their customers like this. I'll definitely be returning and recommending them to others!

joe went above and beyond for me. i am very impressed with how they operate there. don't ever go to…read moreoff road express on rt 8 and deal with kyle.