Mike is really great. He's been out to our house a few times to fix various disasters that other…read moreproviders (one contractor on bathroom reno, and one appliance purchase/install, one other quick thing) have left us with. Always super positive, very thorough, and fixes complete. He's the first person I think of when something occurs, so much so that I remember his name and company name even though it's been years between issues.

I was away on business and not only did Mike and his man come out in a blizzard to get our heat…read moregoing. He did something that was unbelievable to me. He and his man shoveled all the walkways and the driveway so my wife could get her car out in the morning. They did this because they wanted to make sure the repair would work, and after the installation of the part, there was a certain amount of time the system needed to reboot. I repeatedly tried to pay him for all the extra attention and he refused. This is a true pay it forward company. There are few of these type of businesses these days. He limits his client base because it's not about the money it's more of a passion for this guy. I wish you nothing but more success.

Huge thank you to Martin for your fast response to my request for a drain cleaning, and for coming…read morethe same day! I feel so lucky that I found you , on a holiday, and actually the problem was fixed within hours! Also I feel like the price was fair for the work completed and how quickly it was done! I definitely recommend this company to anyone and for anytime I need something for my apartment or house in the future! Thanks again!!

I had a main sewage clog issue where the there was backflow of graywater in the basement shower…read more Martin was very timely in his response, and was here the first thing the morning after as agreed. Martin diagnosed the problem right away and addressed it very quickly. He also went out of his way to clean the graywater in the shower as well. I am very impressed with Martin's professionalism and service. I would highly recommend and will be calling him for all of my plumbing needs from now.

I have been using Mr. Rooter Plumbing of Bergen County for several years and they are great. On…read moretime, professional and gets the job done. Mike is terrific. He is friendly. He knows how to diagnose the problem . I would recommend this business without hesitation.

I could not ask for better service from this company. When I reached out to request a service they…read moreimmediately got back to us and set an appointment the very next day. Upon arrival, I received a text message letting me know that the plumber was on his way & provided me with his name & a company picture of him. The plumber was very thorough and took his time to find the root of the problem. He was very detailed in his explanation and offered advice on what to do in the future. I am extremely pleased and I highly recommend this company!

This is an unfortunate update following my 5-star review a few years back. I tried to really like…read moreParamus Plumbing and root for them, but after the latest incident, I really have to speak up because what I'm about to describe has happened repeatedly before. I was trying to get a service call out on the AC they installed in 2016, and 5 days later and 3 leaving messages later, they have not had a technician contact me. What is the point of being in a Service industry if your first line of service - communication - is so atrocious? I remember when Brett told me that it's hard to get back to customers in time because he had no receptionist back then and I had given you every benefit of the doubt. Now with an 800 number, multiple technicians, and a receptionist(s), what is the excuse now? And what is the point of receptionist if all they do is to tell me that "they left a message with the technicians, there's nothing more they can do"? I called last Saturday and spoke to a young lady who told me (when I asked her to look up my information) that she "has no access to any information (due to working from a different location a la COVID-19) and that all she can do is to leave a message with one of the technicians" Okay, understandable as long as someone calls back, I thought. Then on Monday an older lady did call back saying they got someone nearby and are trying to work something out so I happily told her to have the guy call me first so I can arrange with the tenant. No calls. I called again on Tuesday and Briana picked up (I think the same lady from Saturday) and I told her my frustration. She just said she can leave a message with them again. There was no apology, no 'Oh I see you called last week, we'll make sure to get back to you this time', no follow up, nothing. And of course, I didn't hear a squeak back from them. So now it's Thursday and I feel foolish for having tried to give Paramus Plumbing a chance to repair their own job. I understand it's AC season and everyone might be busy running around. But what is the point of voicemails and receptionists if you simply cannot be reached or even bother calling back if you're too busy? If they're busy with "big commercial jobs" like Brett told me about back then, then perhaps switch strategy and exit the residential business altogether. If they're still in it, they need to do better and call customers back whether they can or can't do the job. It's basic decency they can afford their customers. They do a good job though not without errors, but be prepared for atrocious communication if you choose Paramus plumbing & mechanical. I went with someone else who was so much more responsive and guess I'll see how good Brett's work was.

Brett, and his staff of pros at Paramus Plumbing have done many jobs for me at my home and they've…read morealways come through. They're excellent workers, knowledgeable and dependable. My wife and I recommend them highly for any of your plumbing and HVA

I shouldn't have to be so surprised if there are more plumbers out there that are as honest and…read moreprofessional as CJ!! I am owner of homes for over forty five years, this is a first for me to feel so confident of the job well done and priced reasonably!! I hope they will be in business for a very long time so that I can continue to use them in the future!!

Don't use this company!!Our original appointment is between 11:00 am-1:00pm, nobody came between…read morethis period. Then we went back to work. After 2 hours, we received a phone call from the plumber, we told him we will be back home in 10 minutes, but when we arrived, the plumber left. Our day was screwed up by this guy. Is this the correct way to treat customer? Where is the FXXKING patience? Never use them again, waste of time...

Overall Excellent Workmanship and Service! Arrived Tmely, were professional and great pricing!read more

I left them a message on a Tuesday morning. I quickly received a return call and inquired about…read moretheir protocol and rates. They asked me to send a video of my problem and they would waive any assessment fee. After they received my video they quickly returned with an estimate of $300 to $400. Considering they really couldn't fully evaluate the problem without seeing it up close I agreed. They gave me an appointment for early the next day with a one hour window. They called 20 minutes before they arrived Promptly within the planned time. They diagnosed a PVC pipe that came unsealed from the trash disposal, this loose connection was causing the leak. He repaired it and then called Sal to assess a revised fee. They charged me $225 which considering their professionalism was fair and reasonable. I would most definitely use them again and I would recommend their services to anyone in need of plumbing in this area. As someone who has used professional services in multiple states for construction I found this company to be a straight shooter. If you're looking for a bargain you're barking up the wrong tree here. Pay a fair fee for a fair service. Sal Trippi has earned my trust.

907 was very fast to respond! Luis came within 20 mins(he was finishing up the job near by). He…read moreexplain the condition of my show and let me know additional parts he might need in advance so there was no surprise. After little bit of work here and there. My dripping shower is gone!!! Thank you 907 to take care of the business!

Probably the worst customer experience I've encountered. Scheduled to make repairs to a damaged…read moreceiling but threw a temper tantrum like a 4 year old. To their defense, they had to deal with management companies that required more approvals necessary but still didn't have to behave like a child. "I don't want to see another email regarding this" is what they said. Lol. They forget we're the clients and their number one job is to make sales.

DNS Plumbing showed up on time (which was never the case with any contractor I have used) and was…read moreable to address the issue and also provided consultation for related but separate issues. Highly recommend.