I appreciate that all the staff are wearing masks and wearing them properly, makes me feel safe…read moreeven during Covid times. Had a very easy and pleasant experience here switching providers from to Verizon. Amanda told me about all of the deals you can stack and that was helpful as I went home to think and crunch numbers. The next day, Pete helped get my number ported over seamlessly from my old provider, provided above and beyond customer service the entire time, and even followed up with me the week after my purchase to check in. Small town hospitality at a big box store. Highly recommend stopping in to see what benefits switching providers or upgrading might give. I am now paying less for a newer phone and a better data plan combined than I was with the old provider. Would recommend!

Wretched service..... not a real Verizon store at all. I wanted to pay my bill and the guy was…read moreextremely rude acting as tho I was a bother for making him get out of his chair.

This is a great place to shop at you can get in and out fast and the cashiers are friendlyread more

They should retrain all their employees, it's like the blind leading the blind. In addition, they…read moretold my husband if he upgraded his phone he would get a "free" watch, it was not free.

very knowledgeable Joey is the best he explained that I I got a iPhone watch free over the coarse…read moreof 24 months Im glad I switched from Verizon service is better and prices are better

Doesn't get one star very cheap furniture and staff is beyond ruderead more

I have gone through Home Necessities to rent merchandise I have gone through them throughout the…read moreyears they are good people they have good products their stores clean their employees are polite and always willing to help you with things

My wife and I purchased a mattress and adjustable base here in August 2022. Our experience with the…read morestaff and company was a nightmare. We walked in on a whim looking to browse king mattresses after a recent home purchase. The salesman was a hard-seller, and had a long playbook of selling points he walked us through despite us saying we were just browsing. After a long while of being shown mattresses and features, we eventually decided we were interested but wanted a day to think on it. He pushed back pretty hard and eventually returned with a discounted offer on the bases, but only if we made the purchase that day. We ultimately took the bait, purchasing a split king mattress, adjustable bases, two pillows, and a mattress protector as part of their 30-day exchange warranty. A big reason for our purchase was the salesman's adamant assurance that Metro Mattress had the best service and a perfect BBB rating. However, we both walked out feeling uncomfortable, like we were pushed into a purchase we didn't feel confident about. Our first issue was that the pillows were supposed to be in-stock the following Tuesday but the shipment was delayed to a week. Nobody told us, but no big deal. Then the following week they still weren't available. There was confusion, with the salesman asking, "Oh did you want the pillows before the bed delivery?" Signs of more frustrating things to come. The next issue came while we were out of town dealing with some personal issues. Our delivery was supposed to be held until we specifically scheduled it, however we suddenly got notifications (email, text, automated voicemails) saying the delivery was scheduled for the next day (which would have been impossible). As it turned out, our salesman hadn't updated the delivery schedule in the system as he was supposed to. It took multiple hours to get the delivery cancelled. When we the bed was delivered, we immediately realized we hated the split king and regretted the purchase. Though it was our decision and responsibility, we felt duped by the salesman, who assured us that the split would be barely noticeable, and had bragged about the company's rate of customer satisfaction. We tried to initiate an exchange as part of the protection plan we had purchased but things went south quickly. Our salesman immediately said there was nothing he could do because the exchange could only be initiated starting 15 days after delivery. That didn't sound right to us, but we said ok. Next we asked if there was any small thing that the company could do to help us swallow the bitter pill of the exchange, knowing that we were losing $2000 of value "downgrading" from a split king to regular king plus the $99 restocking fee. The salesman scoffed, asking why we thought he could do that - he played the "I'm just a salesman and I have no control over anything" card after bragging about his availability and service during our first meeting. After a lot of argument, we got him to agree to at least ask a manager if they could offer us a replacement mattress protector - of course he never did. After, we double-checked the terms of the exchange plan and realized we had been lied to. The terms explicitly state that the exchange must be initiated NO MORE than 15 days after delivery. Had we listened to the salesman and waited until AFTER 15 days to initiate, we would have violated the terms and lost our eligibility. I say he lied because I don't for a second believe he was ignorant to the most basic aspect of the exchange plan. Next we tried online customer support to start the exchange. They said since our exchange was voluntary, they needed to get a regional manager's permission to initiate it, which is of course not in the terms at all. We argued and they finally said they would have a regional manager call us directly to initiate the exchange. Instead, we got a call from the other salesman at the Horseheads store - not what we wanted, but he at least got the exchange initiated. The exchange plan is advertised with the tagline, "No Hassle, No Risk, No Questions". This could not be farther from the truth. Later, our first bill came via the Synchrony credit account we opened to make the purchase. The store offered a 0% APR plan. Initially we opted for an 18-month low down payment plan, but returned and had them update to a 5-year plan with bigger down payment, which we made. However, they never updated the payment plan, so Synchrony started billing us for the 18-month terms. In the end, while the mattress itself is ok, Metro Mattress doesn't make the bed, they just sell it - so while I would give reasonably high marks to the product, this is a review for the store and company. The whole experience was abysmally frustrating and infuriating at every step, full of hard sales pitches, false promises, and outright lies.

We purchased a queen mattress and frame for $3,000 and purchased their mattress protector. The…read moremattress went bad within 2 years of purchase. We called and they sent someone to come check it out. It dips over an inch. In the process of them checking the mattress we had to remove everything including the mattress protector. Well the mattress protector didn't protect the mattress and there was a stain where our puppy had an accident on our bed. Because of the stain they would NOT replace the mattress. I asked why because I paid $100 for this special protector just to avoid this issue and they wouldn't take responsibility. I've called. I've written. And nothing. They won't take responsibility for their own products. So here I am with a worthless mattress that I paid $3,000 for. Don't EVER use Metro Mattress. They have NO customer service.

Customer service is top notch. Has wide selection of top brands and all types of shoes. Prices are…read morecomparable with most shoe outlets, It's local so it's just a short drive. You can try on shoes for the beast fit and style. And you can walk out with just exactly what you want. No waiting for shipment to arrive and no problem if product is not satisfactory when you get it home. Returns are simple with no hassle. You don't have to pack it up and ship it back and then wait for a replacement or refund. I would highly recommend this store.

Stopped in and found out they were going out of business when they sold out the inventory…read more Very helpful and really good prices. My wife, my son, and his girlfriend bought quite a few items and the price was unbelievable. There are plenty of items to choose from plus more merchandise in 3 Conex trailers that she needs to sell.

Awesome service at fair prices. Renee goes out of her way to accommodate her customers while trying…read moreto keep the costs down

These guys are extremely helpful and friendly. They really like what they do and take time to…read moreexplain things in depth without insulting anyone's intelligence. I had a problem with the video card failing in my crappy HP laptop. This was a common problem for this model, HP wouldn't admit to it though, so it wasn't under warranty. Southern Tier PC fixed it without wiping the hard drive for a very reasonable price. Then they fixed the same problem when it happened again, for free. Then they fixed the same problem again, for free. Then we all noticed a pattern and I sold the laptop before I broke the video card again. Win. Top notch service by knowledgeable people at reasonable prices.