Friendly service I used to order from the catalog but since I found out that there's a store I can…read morego to and choose from the great selection of coats and not have to wait for the delivery I am so happy! I also bought a sweater that is my go to for this time of year and I was happy with the price considering the high quality and it doesn't have to be dry cleaned so that's more money that I'm saving. I am 74 years old and have been a customer for many years and I promise when I tell you that I am still wearing things that I bought in the 1980's because LL Bean sells quality stuff

Horrible experience! Unacceptable service. We visited this store in Cincinnati for a Birthday gift…read morea day before Thanksgiving. The cashier has not taken off the EAS security tag off our purchase, and it buzzed at the exit. Another store associate dashed after us (we are both seniors), she stopped us in the bitter cold wind and started digging in our paper bag. Then, she turned her back to us and ran somewhere back into the store without talking to us. We were overwhelmed and had to follow her running and maneuvering between the store racks and shelves. While the manager was removing the security tag off our purchase, she said, "Good job" to this store associate. And merely dropped sorry to us. Is that what they consider a "good job" at LLBean's these days? Horrible, awful experience. No manners whatsoever. These rude people have ruined our day, our Birthday spirit, and our holiday. Terrible service and terrible training behind it, if any at all. NEVER EVER will we be visiting there again! Do better with your customer services, Cincinnati, OH LLBean at 5901 E Galbraith Rd, Ste 110, Cincinnati, OH 45236.

eridian pants are awesome, but rip easy. 5.11 caught my attention because of the guarantee to…read morereplace anything that rips along the seams. The first pair, the guy at this location told me just to grab a replacement, which made me spend a few hundred on shirts because of good business practices. This time, the guy refused to honor the guarantee on the pair included in the picture. Claiming normal ware and tear on the back of the jeans clearly on the middle inseam! I told him after a year goes by, I'll stop bringing them back in. Already ordered replacement ridge pants that hopefully hold up better (not as light as Meridian unfortunately). I'm not looking for handouts, but want to get my money out of them so it's not a complete waste (I have all the colors). Now I've lost a lot of confidence in the company as a whole. I have a lot of their clothing, backpacks, and accessories. Before, I was assured that the quality is so good that they'll stand behind it. Now that they're not, the quality must be causing them too many problems to keep up with that assurance. Third picture is the size of pants compared to fresh order made a month ago. I haven't added on in size which would be a meaningful denial as well. He just kept repeating the same thing like one of my toddlers. Just doing what he's told is my guess.

Never purchase online from this company. They promise to deliver the merchandise in 3 to 4 days. I…read moreplaced my order on the 14th August and tracking showed it was delivered on the 12th of September. I received nothing. This company does not deliver on promises. I called the store and the retail worker said to call their warehouse, of course they don't work on weekends....and it's not the store's problem. A very dissatisfied and defrauded customer.

Great selection of outdoor gear, tents, holiday gifts, etc. I've bought all I need for my…read morebackpacking trips and found gifts for the holidays for family. Staff was kind and the store seems to be ran much better these days than before. Definitely will be back!!

We came here in preparation for our trip to Antarctica and needed essentially all clothing for the…read moretrip and this place had it all... especially some of the harder to find items (like those made of 100% merino wool). Anything you need for cold weather is here! If it kept us warm in Antarctica, it can keep you warm wherever your travels may take you. Staff was great too and led us right to the items we were looking for. All in all it a great place, but the deals are few and far between, so be prepared to pay full price (comparable to any online merchant).

I was on the hunt for a Barbour hood since we were in Scotland. Home and called Orvis. They had it…read moreand held it. Went later today to pick it up. Most fantastic service! Thank you! Tons of beautiful items that will definitely be on my wish list.

Service makes all the difference, and on top of that you also have a great product. I went in to…read morebuy a simple, Orvis Battenkill fly reel with the click and pawl, it's probably the least expensive reel they sell- and not once did they push another more pricey reel. Not only that but unlike other shops where I've been there was no attempt to sell me on a flyline. They did, however offer to load any fly line I had, even if I brought it back- they also asked if I needed any backing added to the reel- this was after I bought it. You can on online order all you want but coming in the shop beats everything in my book.

Good people with great products and service. First quality and sports knowledge and great history…read moreand memorabilia. First class Cincinnati teams and all are represented.

Nice place, Alot of memorabilia for sure. However they are kind of pricey. Especially with the…read morehometown teams.

Sweden and Norway and Russia have borders with Finland, but they no longer post soldiers along The…read moreFinnish Line. I didn't have any problems with the service here, and the products are kind of cheap which isn't too bad. It's a typical Mall shoe store. Some discounts though because I think this mall is heading for the going under type of ending to its career as a mall. But we'll see how it goes. The whole Sports Illustrated thing worries me though. Typical lying just to try and get themselves some bonuses or something.

I went to finish line on Colerain an their customer service was awesome!!! Hands Down TJ Taylor and…read moreMarvin they helped me to the fullest Tj even called other stores for me and Marvin helped me with looking for what I wanted. And I can't leave out Taylor from the time I walked in the store her CS was beautiful and very very kind. I give this store 10 stars with 10 toes downs!!!! Ty guys remember you all are the best !

Love the staff. So friendly & helpful. They have a huge selection of golf stuff, fishing gear,…read morebait, kayaking stuff, life jackets, camping equipment, and now a gun counter. We get our fishing licenses here too. I've liked everything we've bought from them so far and we'll keep going back.

Great little sports shop they even carry Trek Bikes and Hey Dude's! I also picked up a pair of…read moreSolar Bat sunglasses and they are amazing! The staff is so helpful!

Customer service is terrible. Over promised complete delivery of my home gym. It took BBB…read moreComplaint to get that resolved. Called to inquire about additions to my gym was promised a call back. Never happened. Had to make a second call. It fell off someones desk was the explanation Not sure how they remain in business

Superb service! Great knowledge and very helpful…read more Purchased a treadmill and weight system, explained all the ins and outs to the products.