There can't be a better real estate service in Florida. Dave & Carrie were available whenever I needed them, even during their vacation. I bought my home with their help & every time a problem came up, they were on top of it. I had problems with the carpet cleaner, Dave got them to come back & make it good. I had problems with the home warranty people, Dave called & straightened it out. I needed the air conditioning worked on & the service guy was there the next day. If you need an excellent team for your real estate needs, you won't be disappointed. read more

Dave was a real sweetheart when showing the property, we did all the paperwork and got the keys. After that they stopped answering our phone calls or emails. We only received one key for the house front door and no remote controls for the garage, so we cannot open it. There are still lock boxes, maybe from other real state managers, at the front of the house and I asked Changing Latitudes to remove them because I don't feel comfortable with the idea of other people having access to the house key anytime they want. No one bothered to answers any of my 3 emails or the several phone calls I made. Called the office and Carrie was completely RUDE and didn't even want to hear the problem, she was just anxious to hang up the phone and told me to get in touch with Dave. When I told her that I was trying but he was not answering she said that I had to continue trying and hung up. UPDATE: After the reply that Carrie sent I feel obligated to give some explanations. I did all the transaction (saw and got the house, solved all the problems, translated the rental agreement etc) for my cousin that doesn't speak english, her name is Daniela and she was overseas during all this process. That's why I'm the one doing the review, because I was the one dealing with the management company. The property is in Kissimmee and I also live in Kissimmee, just never updated my yelp information. read more

Before I get started with my review, I'll say that there's no doubt in my mind that given a proper home, Carrie will get a sale done. And the series of reviews prior to my own stand as testament to what her and her team are capable of. It's the question of how she gets there that has led me to write this review. That said, I'm thoroughly and truly disappointed by the service and lack of professionalism Carrie exhibited in my recent sale. Please know that this entire process was very taxing on my family for reasons that I'll outline later in this review. I was left feeling taken advantage of, betrayed, and lied to. As she said, "my job was to get your house sold". As you read this review, consider if you want a realtor who is going to treat you as a client and advocate on your behalf, or if you want to be treated like you're "in line to get you house sold". Allow me to explain. A parent of mine had purchased a home, and they intended to retire there. As a result, it had many added options, but my parent had a stroke in 2016, and because of disabilities was no longer able to live by them self. We left some furniture in the house because we knew that we could speak to the realtor and let them be an agent for us while we were back in our home state where my parent got their medical treatments and primary care. Carrie was not asked to find buyers for used furniture; let me make that abundantly clear. This review is also not because some furniture didn't sell. She was asked to sell the house plain and simple. And she did that. We did ask her to be available to handle a visitor to the house who would buy some furniture that we organized. Given that Carrie agreed to help, we signed with Carrie. Fast forward 6 months, and we have an offer that was $20,000 under what we originally listed at. She urged me to consider, because she "would hate to lose the sale over a few thousand dollars". We agreed to the sale and tried to work out a couple last-minute arrangements to have the furniture sold. We even told our lawn guy to go get a dining room set we had in the garage. The house was sold as is, since it was an all-cash offer, meaning that anything in the house at the time of closing was also included in the sale at the price agreed upon. Carrie even said that "the buyer was fine either way" about furniture being in the house or not. I believe Carrie was purposefully deceptive, dense, and unavailable just to make sure her buyer got the best deal possible with what was left in the house. We specifically gave Carrie instructions on how to get in touch with our people and allow them to remove as much of the furniture as possible. The weekend before the sale, she texted me to reminded me to sign documents for the closing agent but neglected to tell me that she was not able to get in touch with the people who we wanted to buy our furniture. She did text me at 6 p.m. the night before closing. Since the buyer was signing at 10 am the following morning, we had 16 hours overnight to remove anything that we wanted from the house. Realistically, I totally understand that it's not her fault that the furniture did not sell. It's a niche market at best, totally worthless at worst. I do blame her however, because she forced us into a corner. I think it is far too coincidental that she texted me over the weekend for one thing and not the other. She says that she assumed the people we had to buy furniture would have told me they didn't stop buy, but she didn't assume that I read the email and would sign the paperwork from the closing agent. When it came to her getting paid, she made no assumptions. And when it didn't mean a 5% cut for her, she "assumed" and it meant I was boxed into a corner, on the other side of the country the night before the house closed, with furniture in the house and losses to sustain. She offered to extend for a day, but it was too little too late. And so, given how sloppily this all played out, we signed and closed. Funny story is that her closing agent told us to force her to negotiate a meaningful amount of time so I could get out there and take care of what was left. It's sad that someone tangential to the sale was a better advocate for us that the person who was supposed to be there for us. Like I said before, it's how this all went down that concerns me, and makes me feel off about the sale. She assumed a little too much, and it ended up costing me more than it did her. The minute there was a commission on the table, I became second to her buyer, who got a lot more out of this sale than they ever bargained for. And instead of taking the time and care to help in any way she could, I was a bottom-line number, and "she was there to get my house sold". Hire a professional, someone who can "get your house sold" AND who will care and treat you and your desires and wishes with the respect and energy that you have. Not someone who "would hate to lose this sale over a few thousand dollars" as she would say. read more

Beware if you are going to rent with this company. Take a lot of move in pictures and a lot of move out pictures. Don't let them pressure you into signing a lease at the last minute. And do not rent the property sight unseen. We were stuck renting with them when we moved here from out of state and forced to sign the lease at 5pm on a Friday. Had to sign a sight unseen clause and we we finally got into the home (they did not meet us there) is was disgusting. And there was no water which they failed to tell us. The water couldn't be turned on until Monday so we were forced to sleep somewhere else over the weekend. The carpets were gross despite having been cleaned. The walls were covered in paint patches, the kitchen full of the previous renters things and caked in grease. The pool was green because it had not been taken care of. Electrical wires hanging out of walls (we have small children), baseboard covered in grease and dust, kitchen lights didn't work, door bell didn't work, bugs in the shower. There is more but I think you get the picture. Then when the HOA sent the owner a violation letter for the lawn the management company tried to make us pay for it. After consulting with a lawyer and the HOA, I realized they had no legal case to make us pay for it and had to make that clear to them. When we wanted to renew our lease for the few remaining months that we would be in FL they told us we could pay for the lawn or they would increase our rent by $100. Trust me, this dump wasn't even worth the money we were praying for it. So we ended up having to move out. I'm not sure if the owner was just a jerk or this company really lacks integrity. We gave them proper notice and moved out. They didn't return the security deposit for 45 days after we moved out despite repeated attempts asking them when they would be returning it. We had hired the Palmetto Law group to get it back and they finally got back to us. Don't trust this company or how they do business. If you end up renting with them have a lawyer look over the lease agreement before you sign it and cover your butt anyway you can. I will say this, part of our lease agreement was to have the carpets professionally cleaned. When the owner decided to change the flooring they agreed to not make us pay for carpet cleaning. They could have, but they didn't. So maybe there was one good thing. But I still wouldn't trust them. read more

Changing Latitudes Property Managment has been the best managment company that I have dealt with in the last twenty years. They are kind and quick to take care of any needs that a tenant has. I would recommend them to all my friends and family. read more

We have worked for Changing Latitudes for years! their staff is very professionals and attentive to details. They go the extra mile to make sure their clients are treated the best possible way. read more

Dave and Carrie sold us our townhouse six years ago. They were wonderful and very helpful, we were living in another state at the time and they took care of everything for us. We currently have the townhouse listed with them after going full time in our RV. If we decide to go back to living in a house we will call them. read more