Rodger couldn't possibly be less helpful when my fiancée got in an accident. Liberty mutual is…read moresupposed to give you a "new car" if your car is less than one year old with less than 15,000 miles on it. That's what their commercial say!! Yet when she asked for the policy in writing he said and their customers service rep said they have nothing in writing that gives that policy and how it works. She told him this has been a awful experience, maybe she should go with someone else, his response was "have at it ". This man was so heartless and unprofessional, I highly suggest going to some place else for your insurance needs.

The Pam Lamb agency has always been very helpful and kind to me every time I have called with…read morequestions about my home, or my play toys. Teresa Hunter, her handling of my questions and concerns were outstanding. She took the time to explain everything to me and answered every question that I had asked. She was very friendly and a pleasure to talk to and made me feel comfortable and that is why I am writing this review. Out standing keep up the good work! :-) Thank you Teresa !! Bill Trainor

We had a claim on our house. During the process, my wife of 25 years passed away unexpectedly…read moreleaving a huge hole in my life. I had little idea of where our claim stood and was trying desperately just to make it day to day in the midst of tragedy. Every person I worked with at Allstate was awesome and took amazing care of me while I tried to piece together where my claim stood. The Pam Lamb agency was helpful throughout the process with Teresa Hunter being my personal hero for her handling of my questions and concerns. Thank you all so much.

I Highly recommend Clare from state farm to help with all ur insurance needs. She was super helpful…read moreand friendly. I had a hard time last year and lost my job and couldn't pay my bills. I was worried I wouldn't be able to afford insurance after that. She got me a good price on my auto, life, and renters insurance. Go see Clare at state farm for all your insurance needs!!

From the owner: The Dan Benjamin State Farm Agency is a trusted source for auto, home, small business and life…read moreinsurance in the Lansing Area. We seek to continually improve and build relationships within the community. We put the needs of our State Farm customers first and foremost. Our passion is reaching as many individuals as possible to help them navigate the confusing world of insurance. We strive to continually present customers with options to achieve their financial goals; while covering the things that they value most from the greatest risks they continually face. Give us a call or text today to see if we make sense for you and your family! License #: MI-18966410, OH-1545673

I've been a loyal Allstate customer for over 35 years and had always enjoyed a positive…read morerelationship with my local agency--the Joseph Dunn Agency in East Lansing, Michigan. Sadly, my recent experience has completely shattered the trust I once had in both the agency and the company. After submitting a claim supported by a professional estimate of $7,200, Allstate approved only $1,300--without conducting a proper investigation or maintaining any meaningful communication. My contractor, who could have clarified the full extent of the damage, was initially ignored. Instead, I was forced to deal with a claims adjuster based in Texas--someone who never visited the property and made decisions from behind a desk, completely disconnected from the reality on the ground here in Michigan. Even more troubling, two separate employees at the Joseph Dunn Agency admitted that the claims office handling my case "never approves claims." If Allstate is aware of this pattern and continues to allow that office to process claims, it reflects a serious disregard for customer care. To add insult to injury, my once-responsive local agency stopped returning my calls. One employee said another would follow up and even indicated they might be able to help, but weeks passed with no response and that lead went cold too. This experience has been incredibly frustrating and disheartening. Allstate's slogan says you're "in good hands," but I've never felt more abandoned--especially by an agency I once trusted and respected. After decades of loyalty, I expected far better. I urge others to think twice before trusting Allstate with their coverage, or choosing the Joseph Dunn Agency. Eventually--after more than two months and repeated requests--Allstate finally sent someone to properly inspect the property using the right equipment. A third-party inspector (not employed by Allstate) used a drone to assess the damage to our 40+ foot barn and met with my contractor. Ironically, this inspector's estimate came in even higher than my contractor's original quote. Only then did Allstate finally pay the claim appropriately. The delay, however, left our barn exposed and in disrepair. We're now facing additional cleanup costs--like removing bird droppings--that aren't covered, on top of the long-overdue repairs. What should have been a straightforward claim turned into a drawn-out, stressful ordeal. I've since switched insurance providers, and it's been a huge relief. Knowing that now I'm truly in good hands if something catastrophic happens gives me real peace of mind.

The office staff is wonderful- friendly and professional; Joe Dunn/Allstate stink. Had a…read morehomeowner's claim denied that literally cost us THOUSANDS out of pocket. NO ADVOCACY on his part, just a shrug and "oh well". Be advised.