Amazing location for apartment, truly minutes from local and national highways. Very beautiful…read morelandscaping and plenty for all ages to do. The community space is lovely for gatherings or simply want to work some place aside from inside of your home.

I have lived here for almost 3 years. Honestly, it's been an amazing experience here. I love the…read morefront office they make you feel like family. The pool, the maintenance, the summer pool parties, the grass being kept up, the ambiance, the area... the front office is always doing something special for us and they have really yummy food trucks... I'm here with my daughter and she has so many friends here in the complex and I've made some great mom friends here. Overall, I love it! I will say there has been theft regarding our cars. We had our airbags stolen, and tires have been stolen. The suggestion I would make is that they close off the gates and that would completely take care of the problem. I think that would be a great investment for them to do because I don't feel like my car is safe here. Overall, this has been a great experience. I can't complain other than the theft.

PLEASE READ THE NEGATIVE REVIEWS BEFORE MOVING IN AND SERIOUSLY CONSIER IT…read more The positive reviews are incentivized, so take them with a grain of salt. I've been living here for just one month, and the issues have been non-stop. When I toured the complex, the staff appeared friendly and helpful, going out of their way to assist with my application. However, once I signed the lease, their attitudes completely changed. This switch was disturbing and unprofessional. The application agent was Dymond. Package Management: The package system is chaotic. Packages are dumped on shelves in a locker room, and residents are expected to dig through piles to find their own. I've already had three packages go missing. When I asked the rental agent for help, she snapped at me, claiming it wasn't their job to look for lost packages. She also said that helping was "a courtesy,". I had to deal with the losses on my own. Noise Complaints and Harassment: The construction quality here is terrible. The walls and floors are so thin that I can hear my neighbors sneeze. While I understand that living in a shared building comes with some noise, it seems certain petty people here don't. On the first day I moved in, I received a complaint from my downstairs neighbors claiming I was making too much noise. The rental office responded by sending me a "noise violence" letter. Moving days naturally come with some noise, but instead of understanding this, they escalated the situation. While I was away on vacation, I received a complaint--despite not being home for weeks! The rental office again sent me a "violence" letter and blamed me for not covering my floors with rugs, even though I had already done so. To make things worse, during a conversation about the noise complaints, the leasing manager referred to me as an "elephant" for simply walking around. This kind of language is unprofessional, demeaning, and unacceptable. Trash on Thanksgiving: The harassment escalated when I returned home on Thanksgiving to find trash bags piled in front of my door. This behavior is beyond petty--it's disturbing. It's clear these people are watching my movements, and I no longer feel safe living here. The rental office ignore my email and didn't do a thing about. Suspicious Activity and Parking Issues: Recently, I noticed my tire pressure was low. Given the harassment I've experienced and the fact that my movements are being monitored, I can't help but feel this could be related. Additionally, parking is a nightmare. Residents struggle to find available spaces despite paying high rent, and guests are charged extra to park--a ridiculous policy given how much we already pay. Poor Apartment Conditions: The appliances are in poor condition and weren't even properly cleaned when I moved in. When I requested replacements, I was given extremely cheap parts that didn't solve the problems. I eventually had to buy parts myself to get things fixed. While the maintenance staff is nice, the management is terrible. Final Thoughts: This complex is a nightmare. Management collects rent and does little else to support residents. If you value professionalism, peace of mind, and a safe, respectful environment, I strongly advise looking elsewhere.

This is going to be a long one but I've been having issues since I moved to this complex. The first…read moreissue was a mouse which was annoying but that's not even the worst thing that's happened since I've lived here. My upstairs neighbors toilet overflowed and leaked through my bathroom ceiling. I had a large dehumidifier and a hole in my ceiling for 3 weeks. A few months after that I went out to my car to go to work one morning and noticed that someone tried to steal my car by breaking off my driver side door handle and ripping out the ignition which cost me hundreds of dollars. There are no cameras in the parking lot or anywhere in the complex. I notified the leasing office and their response was that they would submit an "incident report" to their corporate office and that was it. Today I come home from work to toilet water leaking through my ceiling once again from my upstairs neighbor. I would not recommend this complex to anyone and I can't wait until my lease is up.

I have lived here for three years now and this apartment complex has truly declined. The living…read morestandards do not meet the Maryland's minimum livability code- there are roof leaks, water damages, infrastructure concerns, and mold concerns (related to the water damages the buildings endure). At the end of each lease, rent is increased- which would not be frustrating if the grounds were maintained. There are projects such as road resurfacing and power washing the buildings in order to make them look fresh and new when they are nothing of the sort. Recently, I mentioned to management regarding the brown spots on my ceiling and leaking window after a large storm passed through. I contacted the leasing office on 7/7 (who in my personal experience) is always hard to get a hold of and are often dismissive on what the issues are. I did not hear back within two days so I contacted the community manager on 7/11. On 7/13 a specialist came out to assess the windowsill and confirmed "surface growth" which is mold but I guess Crossings at White Marsh does not want to call it this. If the window did not leak due to the poor roofing then the mold would not be present. It is impermissible for the specialist to state that this is common for this to happen when moisture and humidity is present, because that is just how mold grows. Mold cannot biologically grow without water or moisture present. On 7/14, a roofer came to the apartment and was very dismissive and after inspecting the brown spots on the ceiling he proceeded to go onto the roof to I assume fix certain spots. I have asked for a rent reduction in the meantime while there are multiple concerns such as the roofing issue, water damaged window/windowsill with black mold, water damaged ceilings, large holes on exterior building wall where pests and rodents enter/exit, and electrical box are repaired. A lot of these issues pose significant HEALTH RISKS and are a SAFETY concern to residents. On 7/17 I was updated that I cannot receive a reduction and I must continue to pay even though there are health risks in my apartment and the living conditions are not up to code. I am looking to file with code enforcement so they can inspect the conditions as well as rent escrow. I think management truly needs to start caring about this residence and use the increased rent proposals as funding that needs to go to more vital projects like roof repairs and holes in the building. Paying $1400 to upwards of $1890 for an apartment that has leaking ceilings and windows from water damage/poor infrastructure, holes on the outside of the building, third floor having water damage post power wash, hazardous mold, and broken electrical boxes outside is unacceptable. If a resident complains that there is a brown spot on their ceiling due to a roof leak/water damage then the roof should be replaced. The roof should not JUST be fixed in some spots. Rent is being increased by 11-27%. I would NOT recommend anyone staying here as there needs to be some significant changes with management and the building itself. I have friends who are moving and I have steered them away from this place since it has gone downhill this last year and a half. Now with the recent findings and ongoing issues this is NOT a safe, habitable, or even healthy place to live. I have attached pictures for viewing of the building holes, mold, third floor flooring about to cave in, brown spots from water damage, broken electrical box (since March 2023), fire extinguisher that is overdue to be serviced, rusted stairs, and more.

I moved from here a few years ago, I want to say around 2012. I now live nearby the same area and I…read moreoften think about how much I liked this apartment complex. I had nice neighbors, the office staff was helpful, the grounds of the complex were clean including the pool, they offered interesting perks like valet trash (you put your can outside your door, the complex collected it from your door, you didn't have to make a trip to a dumpster). Full size washers and dryers in the units and some units had fireplaces. I had a 1 bedroom on the first floor and was never worried about my safety. Additionally, I moved in when there was a really awesome rent special going on. The complex is super close to shopping, restaurants and major roadways (95, 695, 43, 40).

I moved here in 2016. It was a really great property for the first few years, clean and well…read moremaintained. I never had any issues with staff, grounds or maintenance. The past few years things have gone down significantly in all areas. The amount of trash all around the grounds is unreal. They used to have someone clean it daily. That no longer happens consistently. Last winter, they barely did any snow removal and for weeks, people fell and could not move their cars. I ended up shoveling out about two dozen spaces with my shovel over weeks time. Maintenance takes a long time to respond, if at all and keep saying they are shot staffed. Then hire new people. Nijah often marks orders as complete when they are not or just cancels them. They do not get grass cut in summer as needed so it gets really tall and even when they come out, grass is uneven with clippings all over and it looks terrible. Sometimes the property manager is helpful, but in my experience that has been rare. I am embarrassed to have company come and see the grounds.

I am so amazed at the level of service that I get at Southfield consistently! This is our 6th year…read morehere and I could not be happier!! Allie is the most personable manager I have ever encountered.. looking forward to many more years to come!!!

Like our actual apartment itself. Neighbors keep to…read morethemselves. And it is the quietest apartment I have ever lived in- I am on the 3rd floor, so I realize that makes a difference... but never, ever hear my neighbors- except in the hallway sometimes. Has a fireplace- which I have never seen in an apartment. The staff is friendly, but sometimes makes it seem like you are a bother to them. A lot of the services are extra fees and the amenities are hard to use because of their hours open, etc. The rent increase is getting ridiculous. Not sure how much longer I will be able to afford to live here at the rate of increase. Lots of crime entering this area. Do wish background checks and security deposits were a little more strict. But other than that- moving in was a breeze. Low security deposit, pets welcome, low pet deposit, etc. The grounds are lovely, parking is spacious. There are a lot of other cool amenities like garages and storage units to rent. Pool is kept clean and lifeguards are nice. Packages are welcome to the office for safety, if needed. Maintenance is lightning fast. They do a lot of maintenance I havent seen before in other complexes- like annual carpet cleaning, fireplace cleaning, vents and more. Kid-friendly areas available. Good office hours and very easy to work with.

30+ years ago my wife and I (with some difficulty) moved here, it wasn't called Common@Whitemarsh…read moreit was Maple Crest, mostly white, respectful. That was then, now it's mostly blacks and Hispanics with a new mentality. The Property manager (for lack of a better term) and her staff are check collector's and that's being nice.. why not move you ask,, trust me we are looking so no I wouldn't recommend anyone to move here and you know what is even worse, they will go up on your rent when they can't seem to fix the problems that you present to them, ask Code enforcement.

Me and my family love our place. All thanks to Aviva for being such a professional with helping us…read morewith this entire process making it as simple and easy as possible. Thanks to Bee for being such a kind, thoughtful and again professional worker.

Very lovely place to stay your eyes not only enjoy the public listings but your eyes feast on how…read morebeautiful this place actually is and the customer service is outstanding.... Loved it

I am writing to express my profound disappointment with The Arbors and the way they handle tenant…read moreconcerns and charges After moving out 07/2024 I was unjustly charged for repainting walls painted egg shell white and told a cost that should be covered as part of routine maintenance between tenants This is on top of numerous issues faced during my tenancy including the theft of my car from the supposedly secure garage The building management has repeatedly failed to live up to their promises including misleading claims about onsite security Car are stolen at a rate of one per month but the building fails to alert tenants out of fear of their reaction to hearing that the garage is not safe and to be more careful My car was stolen and I was out of town and a note placed on my door no call or email however if a food truck is coming by they will be sure to alert you I did not find out until I return a week later and the fact I did not have time to put in a report ended losing the car with no chance of returning My overall experience has been stressful and frustrating with little regard for tenant satisfaction or fair treatment I would strongly advise potential tenants to reconsider choosing The Arbors The management lack of transparency and fairness has left a lasting negative impression and I regret my decision to live here Thank you! Update 08/09/24 To management: I have been trying to work with you since moving out to correct the additional charges being pushed onto tenants to no avail. Thus my rating will remain until you are able to correct this. I hope my review remains as a warning about the poor experience that is being continued even after moving out.

awesome place! awesome people! A+ staff and residents are very polite and kind. staff very…read moreenthusiastic and outgoing!

I would not recommend living here. The floors are so thin that every noise echoes living with a…read moretoddler meant constant complaints, even though we were considerate and kept things quiet. Instead of acknowledging the poor construction, management sent threatening notices and showed zero understanding for families. From the very beginning, management was unprofessional. When I reported move-in damages, they actually had a former tenant (who also worked in the leasing office) call me and accuse me of lying. At move-out, they hit me with over $1,000 in carpet replacement charges for the entire apartment, even though the stains were only in one room. To make it worse, they tacked on petty charges like mailbox keys. They automatically replace all carpet instead of attempting cleaning, which is unfair and predatory. Between the unprofessional staff, thin walls, and move-out charges, this complex has been one of the most stressful rental experiences of my life. Save yourself the headache and look elsewhere.

Nelly is wonderful, keep her there. Always willing to help with a smile and is constantly working…read moreto make the residents happy.

Nelly and Lisa are simply beautiful and kind. I like the confidence the manager Nelly exudes while…read morebeing fun yet serious when she conducts business. The office feels home like with decorations. Lisa is also helpful too. I like the dynamic in the office and how small the community is

the worst living experience of my life moved in then moved right back out in days. packed all my…read morestuff back out. roaches and bugs infestation. then let's get to wth is money security deposit and prorated rent. property manager & assistant manager act like they're too good or above you to address your concerns and issues. don't respond to shit unless you call corporate & they are full of it. whole company trash. 3 weeks to send a check from california is some bs. time to take legal action. i got paper trails and pictures for day. play in someone else face not mine.

ReNew Apartments are a quiet place to live and a place live. It's near everything and great…read morebusiness and job opportunitie. and night life for a night on the town with friend.