I visited this unique store in the Galleria at the time of the winter sidewalk sale and came across…read morethe cutest selection of shoes, clothing, jewerly and everything in bewteen. And one of the most outstanding clerk that I have come across ever in the Rochester retail mix,she was a hoot! Purchased A mix of things that I have totally enjoyed and have had comments on. Absolutely enjoyed it, and will definitely return again. Jan C.

This store formerly called Exquisite Leather and Luggage STOLE OVER $300 FROM ME. I purchased 3…read moresmall leather purses and specifically asked and received permission to return them by a date beyond the usual return date. Upon my return of the purses within the allotted time, the clerk gave me a hand written receipt showing the purses were returned and also showing my purchase that day of a pair of shoes. The returned purses were to be credited against the shoe purchase. By mistake the clerk charged me again for the returned purses as well as for the new shoe purchase. A few months later when I realized what the clerk had done, I brought the handwritten receipt into the store, and a copy of my credit card bill. I explained the lack of credit for the purses and that they had been again charged to me a second time. The manager that day accused me of stealing the purses and shoes despite my showing the handwritten receipt from their store signed by their clerk and my charge card statement. The manager refused to give me my $300 plus, or a credit or the purses back. The returned three purses were all visible in the store that day. When I talked with the owner she lied and said she had no way of checking her inventory to see whether or when the purses were returned. So she too refused to refund my $300 plus, give me a credit or give me back the purses. The owner also said since I had not brought this to her attention earlier, even if I was telling her the truth, she would not give me back my money, a credit or the purses. Even a year later I noted the store still had two of the purses for sale which I had returned. The clerk told me they had only originally ordered one of each purse and these were from the original order not reordered by the store. That is these two purses were the ones I had returned which the owner said she had no way of tracing. LIES AND FRAUD were all this store was good for.

All I can say is this place is very racist. Worst service…read moreever. I'm a colored women and so are multiple of the works but that didn't stop them from being rude so disappointing.

I had a few clothes that I wanted to try on and one of the employees (Amber, with purple hair)…read morenoticed my style and asked if she could give me some suggestions! All the clothes she showed me were amazing, and the staff was very very friendly.

I had a very frustrating and disappointing experience with this business. Their website clearly…read morestates that furniture and large items should be emailed ahead of time for approval, so I followed those instructions exactly. I emailed Jes with multiple pictures of a storage cabinet and end table - both in very nice condition - and asked, "do you take pieces like this?" Her response was a simple "yes." Based on that confirmation, my husband and I went through the trouble of getting a trailer, loading the items, and even taking time off work to deliver them. However, when we arrived, Jes refused to accept the pieces. When my husband showed her the email where she had said "yes," she claimed that she didn't mean "yes" she would take those exact items. When pressed, she admitted she "probably should have been more clear." This was extremely unprofessional and a complete waste of our time, effort, and money. To make matters worse, she also complained that our trailer was blocking her alleyway, despite the fact that we were there because of her prior approval, and had pulled the trailer over far enough that cars could get by. Clear communication, respect and accountability are basic expectations in any business, and this experience fell far short. I will never be returning and would caution others to think twice before relying on their process.

Each time I've visited the store, I am amazed, always new merchadise to be explored, always new…read morecreative displays to check out. Friendly helpful store personal to take of you. I share with friends...when visiting Rochester, you have to be sure to stop by "KISMET"

Hanny's staff provide excellent counsel, service, and quality clothing. They know my style…read morepreferences and sensibilities and cater to them. Their staff have unmatched experience and I trust them.

I would give Hannys and their staff ten stars. Excellent variety and quality of products but the…read morecustomer service is what really sets them apart. Tim and his associates are knowledgeable, accommodating and helpful. He suggested a different suit jacket size and pant size for my husband which turned out to be a much better fit. We really appreciated his expertise. In our opinion, it is the best overall Mens store in Rochester.

Ok. So I was lured in by a discount, who isn't?…read more Because I think I know what what's what with my feet, I gave my usual requests of something wide and around a size 9. That's when I went down the Minnesota Treads, aka MN Treads on their storefront, rabbit hole. Have you ever stepped on a thermal sensor? Obviously not this guy. I then went down the path of plantar fasciitis(I'm a survivor) 101 and learning that what I've been shopping for in a shoe may be incorrect. I tried on some types and ended up walking out of there with a brand new pair of Topos. And guess what? I'm a size 10! Wow! Getting that comfort in the heal but also that added lift in the arch part of my foot is a game changer. Plus I got a pair of a socks from Adam Turman. Honestly a pretty awesome store. Other assorted clothing and shoes (see pics) and If you're in the area, it is a place worth checking out.

Not an Athlete? No problem!…read more We aren't really an athletic family... and always thought these shoe stores were for athletes... but we needed help beyond the impersonal employees of the Big Box stores. Our two teenagers and I have recently purchased custom fit orthotics in an effort to deal with the leg and hip pain we have been experiencing for a long while now... turns out it's likely from wearing standard fit, although name brand, athletic shoes. Brock, the owner of MN Treads, has gone above and beyond to find athletic shoes that fit our feet and our thick new orthotics. This task has turned out to be more challenging than expected. Through contacting his shoe reps, Brock has worked hard to locate the appropriate sized shoes that fit our family's non-standard sized feet (fairly wide and requiring deep pockets in the upper portions of the shoe to accommodate our high dorsums, tops of the feet, plus the added quite thick orthotics). Can't say enough about the caring customer service at MN Treads - leaps and bounds above the rest. Thank you!

Before this store was Macy's, it was Dayton's. I didn't really shop at Dayton's. It then changed to…read moreMarshall Fields. Same thing. I didn't shop there, either. My love for Macy's happened years after I had left living in Rochester. I like that there are always sales going on. Macy's ignited my love for Style & Co. clothing and Kipling handbags. I decided to check out this Macy's. I had never been since it became one. The women's washroom has a couch when you first walk in, which looked classy. The washrooms need better maintenance, though. The stall that I was in was great. I can't say the same about the one next to it. I liked the sale happening on ugly Christmas sweaters. 70% off them is a great deal if you plan on wearing it to the company Christmas party and winning the ugly sweater competition. There are a number of them that will get you that crown or tiara. I loved hitting the Kipling handbag section. It had heavily reduced items. I also saw a bit of a shift with its signature monkey, from the fuzzy one on each back, to silver ones. The fuzzy ones are iconic and cute. The silver ones are definitely easier to clean and maintain. I didn't buy anything, but I loved looking at merchandise that I like, including jewellery. I'd come back and hope that they do something about the washrooms. (25)

Selection, Service, Prices are all great here since new ownership earlier this year! I would highly…read morerecommend shopping here if your looking for quality stuff at a good price point.

We visited HERS in the University Shops off of the Skyway. We found some great sale bargains and…read morewonderful retail therapy as we had come from California and didn't have ALL that we wanted. We actually visited HERS 3 days in a row and had such fun. We are really enjoying our fashionable and well made attire.

Nice store and lovely clothes, but the woman (Deann, I think) would not leave me alone to even look…read morein peace. She kept thrusting clothes in my face randomly and when I had selected a few I wanted to try, she kept bringing me things that weren't even related to what I was looking for. I found several things I wanted to buy, but I finally left without buying anything because I was so angry

Horrible service ! Ordered 2 basic hats 3 weeks ago. Received 1 within a week. Nothing about the…read more2nd hat, no update, no call, no news, nothing !!! When I emailed to get update, person (Carrie) said no clear idea of when they get it, even though it's still on sale on their website !!!!! Now 2 weeks later, nothing, no update, no email, no news, no call, absolutely nothing ! They have no idea what customer service means !!!! Why do customers have to run after them to find out about our orders ???

Awesome customer service. Called and doubled checked to make sure I knew that my order would be not…read moreavailable until 2 weeks, which I knew when I ordered. They took time out to call me directly.

It was time to order my first suit, and after reading some reviews, I chose Knights Chamber in the…read moreRochester Galleria. First impression? Greeted warmly at the door, Bryce asked a few questions and then showed me to the general area where suits were - and then helped me choose what ended up being a fantastic suit. He was incredibly knowledgeable, asked great questions, and gave me options every step of the way. From choosing fabric and color to fit and tailoring, he was professional and had a genuine passion for old-fashioned customer service. My suit had to be ordered, and it arrived ahead of schedule - Bryce made careful notes for the final tailoring, and the suit went off to be finished. It was ready just a few days later - the fit and finish were even better than promised. I also selected a hand-made tie and an Irish linen pocket square, and picked up a beautifully fitted shirt as well. I cannot speak highly enough of the attention to detail and customer service that Bryce provided. As an added note - my wife saw that one of their Robert Graham shirts had caught my eye...which ended up being a present for me a few days later. I'll be back!

I loved shopping at this store. If you like quality men's clothing you will like this store. The…read moreselection is broad and the service is excellent. They have something for everyone. I live in California and this store is as good as any that you will find there.