Horrible service ! Ordered 2 basic hats 3 weeks ago. Received 1 within a week. Nothing about the 2nd hat, no update, no call, no news, nothing !!! When I emailed to get update, person (Carrie) said no clear idea of when they get it, even though it's still on sale on their website !!!!! Now 2 weeks later, nothing, no update, no email, no news, no call, absolutely nothing ! They have no idea what customer service means !!!! Why do customers have to run after them to find out about our orders ??? read more

Awesome customer service. Called and doubled checked to make sure I knew that my order would be not available until 2 weeks, which I knew when I ordered. They took time out to call me directly. read more

This shop has lovely, courteous staff and genuine imported goods. The product quality is outstanding.

Finely crafted Nordic sweaters . Beautiful patterns . They even had matching knee high gambit socks with the same pattern.

I was looking for a Dale of Norway sweater that matched the one I had just purchased for my dad. The folks at Dale of Norway reached out and they were able to link me to the exact sweater I needed. After waiting a few days I placed my order. They were fantastic in their shipping time and updated me by email all across the ordering process. They were nice and answered any questions I had and were always available on email or on the phone. This is my first stop for any Dale of Norway sweater or really any Norwegian sweater altogether. read more

A neat store in downtown Rochester offering a great variety of Scandinavian clothing and other items. The owners have been in business a long time and always knew the answer to my questions. I highly recommend! read more

Such beautiful sweaters. Sigh. This fine woolen merchandise will last forever. They are warm enough to wear as outside gear but fashionable enough to base an entire outfit on. Friendly sales associates. read more

Cute store! Nice owners. Felt compelled to right a good review to balance out that book written by the one star lady below me about a coat she bought, full well knowing sale items aren't returnable, and then complained that she couldn't return it. lots of cute stuff in here, even if you don't have the money to buy he clothes it's still fun to look around and maybe you can grab some Nordic candy and Swedish pancake mixes. read more

Honestly, I feel for the lady below. The store advertises as a store full of Norwegian and Scandinavian goods, but mostly they have an icy attitude. I went in there to browse - I love scandivanian goods! - and the clerk (or owner) had so much attitude it was a turn off. She went off about how they were a premier retailer of a particular brand and hadn't been to Scandinavia in a long time. The weather was 80 degrees and there was nothing on sale - presumably because they don't have much repeat business thanks to the turnover of Mayo patients who are their customers and don't return often. Honestly, everyone in Rochester is delightful, even if the shops leave much to be desired. But give me a break, who's buying ski jackets in June? Maybe stop price gouging cancer patients and smile once or twice. Least favorite visit of the trip. read more

I feel compelled to write an immediate review of my experience of this morning at The Nordic Shop/Collections Fashion. I purchased items from this small, quite expensive boutique in November when I was here in Rochester as a patient at the Mayo Clinic (at least $500.00 worth of items), as well as many, many items at its neighboring boutiques in the same "boutique mall " that is filled primarily by higher end, boutique-expensive shops that are mostly owner owned and operated. Upon my return to the Mayo Clinic/Rochester this month (February), I had hoped to purchase a Canadian Goose down coat ($800.00) from this store, one that that I'd seen on my earlier visit in November. Unfortunately, upon my return this month, my size in the style of coat I'd hoped to buy was unavailable. When I came into the store to buy the proper sized Canadian Goose coat but to no avail, I ended up instead buying a piece of jewelry, some ear muffs, and another clothing item, totaling approximately $300.00. I took these items with me at the time of purchase, as they were small and easy to pack. At this same time, in addition to the purchases stated above, I ALSO made an impulse buy on a coat/jacket in the store, that was the style of jacket one might wear inside to work - let's say "fancy blazer"- and asked the store to hold the item for shipping until I knew what date I would return home after my time at the Mayo Clinic. Afterwards, I thought about the purchase of the blazer-coat, and realized it was a mistake buy. It was something I'd wear once a year at most, as it was a very "unique" style that could not by any means be worn as everyday attire, was made of a heavy wool (not worn often in California), was somewhat expensive (350 dollars on sale), and just not the right thing all-in-all to take home with me. Consequently, as I readied to depart Rochester and head back home to California today, I went into the store to tell them that I wasn't going to take the jacket after all (note: the jacket was still hanging up in their back room with my name on it; my credit card had been charged already, which I'd approved when I'd tried on the jacket roughly a week ago). Yes, I made a mistake and paid for it the day I was in the store last week. Guess what? The owner, named of Walter, of this smaller, AND VERY EXPENSIVE boutique store, who had been 'nice' and 'SUPER conversational' (if inappropriate in his conversational content - he was highly critical of another business owner in the immediate area - however, this is another story, for another time) earlier in the week, now chose to exhibit some "different," unappealing colors ~ colors of a less than scrupulous nature ~ colors of a person, in fact, who has MORE GREED THAN GRACE. Upon my request, Walter told me in cavalier tone (read: dismissive) that he had no intention of refunding me my money, as he has a policy of "No Return on Sale Items. " When I said I didn't think that was right, given the kind of store he owned and the situation at hand (I'd not taken the coat out of the store), he responded with simply: "It is store POLICY" - in essence saying that it's "the store's fault" he couldn't do the return, not his. I politely pointed out to him that he owns the store, that I'd spent plenty of money there, and there was NO POLICY for him to follow per se, as everything was at his discretion (owner discretion), and given that the jacket had not even been removed from the store, and there were others like it hanging out for customers to buy, surely he would refund my money. Sadly, he continued to refuse the return of my money. I was so flabbergasted by his lack of integrity that I then mentioned that his "policy" was so poor and unaccommodating given all circumstance that I'd be writing a review online. He replied, "Bullying will get you nowhere!" I would have found it hard to refrain from laughing outloud at his absurdity had I not been so disgusted. I firmly believe that the only communication Walter would have been open to having from me is: "Yes, go ahead and TAKE MY MONEY... FOR AN ITEM I DON'T HAVE... NOR HAVE I EVER HAD in my possession- no problem, no problem at all!" The kindest thing I can say regarding store owner Walter is in the form of a prayer: "Lord, save this greed-filled soul." Note: This store can treat customers like money objects because most customers that purchase in his store hail from out of the area (meaning that they come to Mayo Clinic for treatment and leave the city/state/country after treatment is finished). MAYO CLINIC PATIENTS: BEWARE! I will return to Rochester and the Mayo Clinic, but as I'm sure is obvious, I won't be walking into this offensive store in the future, nor can I recommend you to do so, as you risk being treated as dispensable by its owner. p.s. I will be filing a dispute with my credit card company about this so called "purchase." read more

The shop has been in Rochester for many many years !!! I have watched them grow from under parking lot to there store now and they both work hard and make the store give Nordic fashion and culture that maybe came from Ken and Iva and the lutheran church. I also sell to public when we put it off market the person that bought it bought it. Elie G sounds like she is from the east coast I have the same problem with buyers remorse. Keep up the good work at your Nordic shop. Tommy read more