To be clear, they manipulate their google reviews by having "overly negative" reviews suppressed…read more Remember, they are paying to advertise on Google, so those ratings are not nearly as transparent as you would like to think. Google would rather remove my two harsh, but honest reviews than lose a major, high dollar advertiser... don't forget, they're a nationwide chain, not just the one Danvers location. Moreover, they have staff and others leave ficticuous positive reviews. 4 stars on Google and 1 star on Yelp? Something doesnt add up. A few bullet points before you make your decision. 1. 2 patients died in their care. Now, they have to scan EVERYONE'S individual bar code every 30 minutes (basically a never ending process) 24/7, including all night. Have trouble sleeping in withdrawal? Well, you can forget about it when you hear BEEEEP as they scan your wrist every 27ish minutes. Here's a link to an article regarding the death of one patient: https://www.statnews.com/2017/08/25/mass-treatment-center/ 2. The cleaners mop EVERY unit with the same bucket of dirty water...its absolutely disgusting. Also, need a towel, soap, etc.? You better speak Portuguese because while the cleaners are very nice and friendly, there's barely a word of English between them. (My roommate actually stole a spray bottle of cleaner because the showers were NEVER cleaned during my time there.) 3. Upon move in, I was placed in an unchanged bed of the person before me. This had to be obvious to the nurse who brought me to my bed as my sheet was twisted and half on the floor and I had no blanket, I was so sick and out of it, I didn't question it. I realized what happened when I got a new roommate who, before they arrived, had their bed made and changed with a fresh sheet, blanket and pillow. Its not they forgot to change the bed that bothers me but that the woman couldn't be bothered to do anything about it. 4. They refused to contact my prescriber regarding a question about one of my meds. 5. The staff is literally useless. I could not get anyone to go into a locker and get me my shaver for 6 days. They handle things like this: "speak to so and so tomorrow. (tomorrow) check back later... check back later, again....they left for the day, ask so n so, tomorrow." Rinse and repeat. 6. The care was so bad, I decided to transfer to another facility after a week. Upon leaving, which they made every effort to stop, prevent, and otherwise, delay and after I paid $1600 out of pocket upon admission, of which they refused to refund any part of, upon my leaving, I discovered they had also gone into my wallet without my permission, and taken $50 for my "copay." 7. Checkin is a joke. Ive never seen a more pathetic search upon admission. Clearly, I was not the exception. Literally any drug you wanted was available right under their roof. When I pointed this out to my mother in front of a counselor, they apparently felt obligated, finally, to act, searching everyone and kicking two people out, but this barely made a token dent. There were still drugs everywhere. Although you didn't have to go outside to get your drugs if it was raining, which I guess was nice if thats what you wanted. 8. Want privacy? Not there. They called me by my first and last name multiple times in front of groups of other people. This is a MAJOR HIPPAA violation if you are unaware, because your privacy should never be violated. 9. I would give one star but a few of the orderlies responsible for watching us were really nice, and one of the black, male desk people brought my breakfast back to my room one morning when I was too sick to get out of bed...but that was also the result of my taper starting at less than half what it was supposed to be. So, I have to be fair and give the good with the bad, but it's no contest, I've never been treated so poorly, so consistently anywhere in my life, and it APPEARED to be a function management. Make no mistake about it, once RCA gets you in, YOU ARE A NUMBER and YOU ARE A $ to them... nothing more. If we were, that 2nd person never should have passed away.

This place should be shut down. I am writing this so no other family has to go through what we are…read moreexperiencing with RCA Danvers. Families go into detox scared but hopeful. This experience replaced that with confusion, stress, and zero trust. We chose the RCA Danvers facility based on clear promises: communication within 48 hours, transportation to and from the facility no matter length of stay, and a safe, structured detox. Once my partner was admitted and insurance was in place, none of that happened. Theres been no communication. No updates. No reliable way to reach anyone for literal days. When I finally got someone on the phone after 72 hours of constant calling, I was met with dismissive and unprofessional behavior. I spoke with Christine, Cassidy, and Joe--none of them provided answers or showed basic empathy. At one point, while I was trying to get information about my partner's condition, I could hear them laughing and passing the phone around the room. That alone should tell you everything you need to know about the callousness and unprofessionalism of the staff and total lack of oversight at the facility. The level of care is also deeply concerning. My partner is detoxing from fentanyl, and what they're giving him does not match what we were told to expect, including assurances of a structured methadone taper. Detox is NOT something you handle inconsistently. Transportation was another promise that completely fell apart. I was told he would have a ride home after detox. Now I'm being told that unless he commits to a 30 day program, he will be discharged to the streets after detox, despite living over two hours away. Most disturbing of all, I was told directly by Joe that if he relapses when they discharge him to the street, "that's not on them." That is the mindset of the people responsible for patient care here. This place presents one version of itself to get you in the door, and a completely different reality once you're there. It does not feel patient-focused, or family oriented--it feels transactional. If you care about your loved ones, safety and sobriety, DO NOT send them here. What you are told upfront does not reflect what actually happens. I have documented these failures and will be filing formal complaints with the Massachusetts Department of Public Health and the Joint Commission. This is not just a 'bad experience'; it is a dangerous lack of medical and ethical oversight.

This was probably my fourth or fifth time here. I don't understand the negative reviews. I have…read morealways received professional and courteous care (and I am a retired nurse). I truly appreciate this resource. My concerns were respected by all staff: front desk, intake nurse and PA. I was treated on 7/21, I wish I could name the tremendous all staff that I dealt with. Thank you!

Went for shoulder MRI. The door is actually located to the LEFT of the main doors. Doesn't look…read morelike an entrance. A large sign would be nice on the outside. Ann greeted me at front desk of MRI and reviewed my name address DOB address contact person area of body needing MRI and printed out my prescreening which I did the night before. Pam, one of the techs brought me back to a little room with 3 chairs including a wider one to accommodate larger body types to introduce herself and review each screening question. From there I was instructed to change into hospital scrubs leaving only underpants and socks and my shoes (my choice as they don't offered hospital socks. Across from the dressing room are lockers which have hooks and shelves. Two bathrooms are located there as well. From there you are brought into the room with MRI machine where you leave your shoes, eyeglasses and locker key with staff. You get set up on theta le with warm blanket, bolster pillow under your knees for comfort and offered an eye mask and headphones with background music. Pam and Jennifer talked me through everything going on and it was a pleasant experience. For me I just can't open my eyes so the mask and headphones and a little Ativan 0.5 mg taken about 45 prior to (had my wife drive me and stay in waiting room where Ann offered everyone a bottle of water which was a nice touch). Test was over after about 45 minutes. Highly recommend. Awesome staff.

The quality of the food is the worst. My husband called me to go bathroom he use his call bell . I…read moreheard it ringing I drive there being 8 minutes away. He was still waiting and the call bell was still ringing! There was many days when no rehab PT or OT would show up. He would go to group exercises classes but he was not independent in movement both lower extremities ! The head nurse was nice, the greeters were friendly. The Dr assist was kind and good. The nurse on main floor have too many patients for good care.

Last November a friend of mine was very sick and was…read morediagnosed with Walking Pneumonia. He got a little better but then would get sick again. He was in a few times but kept getting worse. His muscles were breaking down from non mobility. ( he's in his 80's) He was sent to a rehabilitation facility for PT , rest and what have you . It didn't go well ! He ended up signing himself out' because the care wasn't very good . Needless to say he ended up back in the hospital. The hospital recommended that he go to a rehabilitation facility for Physical Therapy and care . He refused to go back to the previous facility. Thankfully he didn't !!!!!! He was sent to a place called Hathrone Hill in Danvers Ma . If I could give this facility 10 Stars I would! From the first time I went to visit to the day he was released, I was impressed! You are greeted by friendly and informative staff. They show you how to check in and give directions to the room . As my husband and I went to the elevator we noticed how clean everything was. We also noticed the PT areas and activity areas were also very well maintained. We made over way to our friend room and dinner was being served. OMG ! It looked , smelt and from what he said , tasted delicious. ( the other facility's food wasn't even close to being that good ). I don't think it's appropriate to name them as I don't write bad reviews. Hathrone Hill is worth writing about. I think it's hard enough to see a family or friend going through medical issues. So having a place you feel comfortable with is a major stress relief ! I waited until my friend was released to write this because truthfully I was ready to write this review from day one ! I waited until he was released because I felt that I needed to write a review of this importants , that was not just the first impression but also the last! Hats off to everyone involved in the process and care of the patients in your facility. God bless you all

Worse place don't go! This place is horrible. You'll get reprimanded for everything. The staff…read moretreated me like a piece of do do I didn't think a place could be worse than BH,Hunt is. Never have help, the food is awful, Place is infested with mice THE STAFF TALK LUDLY ALL NIGHT. Pt OT are Allright.Bathroom is always filthy, smelly. Care is horrible, Thier s no quality.

If I could give 0 stars I would. My mom was there for almost 5 months until I moved her to…read morehospice. The care by most staff was despicable. My mom was left in a soiled diaper for hours. If she rang the call button it could take up to two hours for someone to come . There was an unexplained 5 inch bleeding cut on her leg. She had two gold bracelets stolen off her wrists when she was sleeping and nightgowns stolen. The staff (not all but most) should be ashamed of themselves for the lack of care they provide. It was a horrible experience and I feel sad for all the residents.

This is the best physical therapy location I've ever been to. It has a heated therapy pool as well…read moreas land therapy. The owner and president as well as other PT's and PTA's are involved in your treatment. They only hire nice people and I am feeling SO much better. Nobody makes my fibromyalgia feel better, but them. I don't know what I would have done otherwise!

I came across Elite when researching PT facilities for help recovering from a surgery. I have since…read morebecome a regular, it seems. Aside from the fun, positive atmosphere, they know their stuff. Eric has helped me recover from 5 surgeries and/or major injuries, the most recent being a 5 level lumbar laminectomy and fusion. Without Eric's help, I would be inactive and in pain. With it, I see a return to tennis, skiing and an active life. Thanks Eric.

The Brentwood Skilled Nursing and Rehab has a dedicated team of professionals who offer short and…read morelong term care for seniors. The Brentwood has remained a go-to facility for many needed rehab but it also is a safe and caring environment for people during difficult times of rehab or disability. I highly recommend it!

This is an update from my last review once I realized my mom's jewelry was missing after her…read morepassing. This is a follow up on my previous review and written complaint to the facility regarding my mom's missing after her passing at your facility. It has been distressing to learn that some of her personal belongings, which held significant sentimental value, have not been accounted for. These items were not only precious to her but also hold deep emotional significance for our family. Despite my initial report and the assurances I received regarding an investigation, I have yet to receive any updates or clarity on this matter. I kindly requested a prompt response outlining the steps being taken to locate my mother's belongings. As we navigate this difficult time, resolving this issue is crucial for our family's peace of mind. The administrative director initially looked into this, but never located her jewelry. When I reached out to find out the outcome of the investigation, I never got a response.

Sarah is a warm and caring individual and makes you feel comfortable right away. She has helped me…read moreunderstand the root of my anxiety and I feel encouraged after every session.

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