Dr. Lee was the 4th provider I saw to remedy my ear problem. I'm grateful to him and his staff for…read morefixing my ear after several months of pain. The staff was very kind and great at communication. I would most definitely recommend Dr. Lee. A big thank you to Christina - office manager and Desiree - PA.

I CAN BREATHE THROUGH MY NOSE! Dr Lee did an amazing job. I just finished the procedure and I can…read moreI can breathe through both sides of my nose.. Right now I'm in the stage where my throat is numb from the numbing medicine causing strange, swallowing, but swallowing fine nonetheless. Day 2: In addition to getting Afrin and sinus rinse, be SURE to get popsicles! Popsicles are lifesaver for the throat the first couple of days!!! Today my sinuses are kind of swollen so it's hard to breathe through my sinuses, but I was expecting that. Day 3: just woke up to take some Tylenol and I am not in pain, but the biggest news for me is that I can breathe through both sides of my sinuses, and the majority of the swelling is gone!!! Forgot to take the steroids this morning and my other antibiotics so I'm a little stuffy today, but still feeling really good !!! Day 8: Every day is a little bit better than the day before, and I am sounding less "sinusy". Just did my evening, sinus rinse and had quite a bit of debris come out of my left sinus cavity under my cheekbone. It feels crazy because a lot of the pressure that I was feeling in my teeth seems to be subsiding.

Ugh... front office is SO rude! The front office receptionist was so nasty to an elderly patient…read morethat was ahead of me. The receptionist was berating him and he could not hear- I stepped in to try and help him. It was awful! Anthony the PT is incredible!! He is SO kind, patient & professional! I would never return to this office if it weren't for him! The medical profession has gotten SO unprofessional! So thankful there are clinicians like Anthony Veglia that have not lost their compassion and empathy!

Dr. Kelsch is an exceptional surgeon. He was highly recommended by my family doctor and had the…read morerespect of the nurses who took care of me pre and post op. His bedside manner was excellent, he was very clear in describing to me what he was going to do, had to be done and why, and the outcomes. My surgery was complex and the work done by Dr. Kelsch was first class. I'd highly recommend him.

5/5 stars... I have…read morebeen searching for an answer to my hearing loss for years. He was immediately able to diagnose me with a rare condition and refer me to a surgeon. He also ordered a sinus CT (for my sinus issues), a ear CT (to further assist with hearing issues) and a Sleep apnea test to be done at home. He was kind and explained things very thoroughly. It has been such a frustrating journey to go to doctor after doctor and get no answers. I am so grateful I found help. I am having surgery next week and am looking forward to hearing better.

Be aware that the heavier front desk staff woman I encountered was extremely rude and…read moreunaccommodating, especially toward elderly patients. I witnessed multiple interactions where minor issues and miscommunications were handled very poorly. While waiting with my family, the overall behavior made us uncomfortable and reflected badly on the facility. The staff member frequently shut the glass window abruptly, appeared annoyed to assist patients, and was openly eating while people were waiting for help. The lack of professionalism made the entire experience unpleasant and disappointing.

I was not surprised to read other reviews saying doctors are great but office staff is terrible…read more They truly are. It is impossible to get a referral from them. I had an office visit to get a referral- which should have been enough. I had to call 6 more times. I currently am waiting for another call back for over a week, which I am confident will never come. No response to emails. If you schedule a surgery with them, they will change your surgery time numerous times and never let you know. I was in the surgery center watching people miss their surgeries or come in hours earlier like I did because we were never told our surgeries got moved. Doctors are kind and knowledgeable. But not worth the hassle of the staff.

Cold plugged my right ear. Doctor "vacuumed" out (that was fun), weeks later back as there is now…read morea "clicking" in my ear. Only tool that was used was the standard otoscope, no camera to identify the issue. Next thing I knew, into a room for a hearing test....NOT what I had returned to this office. By the time I finished the test, I was hopping mad. Nothing that I can do about the "clicking" every time I swallow. Keep trying to clear your ear was the doctor's instruction. I will figure it out myself.

I absolutely cannot say enough good things about Dr. Chapple and his entire staff. My daughter was…read moresuffering from chronic tonsillitis her freshman year in college and he was able to get her in for surgery right away. I would highly recommend him to anyone!!!!

At first I believed this to be a great office. They got me in same day and the doctor met with me…read morepromptly. This is when things turned out to be horrible. I came in with a severe ear infection and met with Dr. Chapel for all of 5 minutes since he took a personal call while in the room and his phone kept going off. Then he told me he would send over an oral antibiotic and a ear drop antibiotic and I should feel better in 24 hours. His words exactly. I waited 4 hours to get the meds and trying to call into their office is a complete joke, their call center is completely rude and hung up on me multiple times and refused to help transfer me to the office just so I could ask when they were going to send my medication only for me to drive back to the office to finally get an answer. This continued for 3 days! I called the next day crying in absolute pain and finally got pain meds only for them to not work at all and today calling their on call doctor at 5am and not hearing back anything until I personally had to call to speak with his MA and was in such absolute pain that they were finally going to get in contact with the doctor. At this point I was so fed up I went to the ER and was immediately treated and cared for way better than this office even attempted. Their clinic manager, Sandy doesn't give two shits either and was almost blaming me for why my pain was so bad and making it out to be that I didn't follow my medications as directed. Absolutely ridiculous!!!! All I wanted was help and to get the adequate care I deserved and this place was a nightmare! Avoid it at all costs!!!!!!

Dr John Stewart is an outstanding doctor. Took my husband there yesterday for a lengthy impacted…read moreear wax removal. Had been to a PA at a different practice a couple years ago who gave up too soon. When done, Dr Stewart helped me get my husband back in the wheel chair and even pushed it out to the car and helped me get him in the car. I would give 10 stars if possible. Thank you Dr Stewart.

Dr. Stewart and his staff are great! Easy to schedule everyone was really friendly and helpful.read more

I scheduled this visit specifically for neck-related dizziness and made that clear when booking…read more During the appointment, a full ENT exam was performed (throat, nose, eyes, tonsils, glands), but my neck was not evaluated or examined at all. I asked whether a hearing test was necessary and was told yes, so I went along with it, even though it was not my concern. When I asked what the diagnosis was, I was told it could not be determined without a lengthy balance test, followed by physical therapy. No specific diagnosis or clear explanation was provided during the visit. I left without my primary concern being addressed and was given a list of vitamins that might help. This experience did not align with the reason I scheduled the appointment, especially since neck-related vertigo is listed as a condition treated.

Dr. Heiland is tough but fair. He sets high expectations, but it's clear he genuinely cares about…read morehis patients and their outcomes. You always know where you stand, and his guidance pushes you to do your best.

Dr Hagan is absolutely the best ENT we have found! My husband was having chronic nosebleeds that…read morehad been going on for over 6 years. Dr Hagan was immediately able to diagnose and treat the issues. His office staff has always been super accommodating and we've never waited more than 5 minutes in the waiting room. I would highly recommend Dr Hagan for anyone who is having sinus issues he is brilliant!

From start to finish this experience as a patient has been exceptional. As a patient with a history…read morein sinus obstruction, I was not looking forward to undergoing a second surgery and redoing the entire process after 8 years (first sinus surgery was done with a different doctor). But Dr. Haegen and his staff made the experience absolutely wonderful. They were kind, punctual, and efficient for every appointment and follow up. Not to mention the amazing and speedy-recovery I had after surgery. I am very grateful to have been referred to see Dr. Haegen for a second opinion on surgery. I was lead to the best ENT specialist in town with great knowledge and expertise. Highly recommend seeing them for any ENT concerns and assistance.

I just had a wonderful follow-up visit with Dr. Hyland and I feel compelled to share how grateful I…read moream! His beautiful personality and exceptional bedside manner truly stood out. He made me feel comfortable and cared for, taking the time to listen and address all my concerns with genuine kindness. It's rare to find a physician who blends professionalism with such warmth and compassion. Thank you for making my visit a positive experience!

Worst Dr I have ever seen. He did not want to hear my symptoms, he only wanted to have me answer…read morehis questions, kind of like a script & I was not to inject any information. He told me after I answered each question my answer was due to being old. Example, Thick saliva, old, constant clearing throat, old, etc. He never heard a thing I said. I finally had enough. When I said the appointment is done, because I wasn't being heard, his face got red & called me a crazy lady, every time I tried to explain why I was leaving he cut me off with you're a crazy, after 5 times of being cut off & being called a crazy lady, I decided to walk out. If you want a Dr to hear you, Dr Heiland is not the Dr for you. Extremely condescending, & rude. Has only one agenda & it is not patient care.

I have to write this because I had an unpleasant experience few months ago…read more My right ear was hurting from flying Paris-Phoenix in mid July and as soon as I landed in phoenix I called the office to make an appointment. I didn't get to see Dr. Weiner until mid August, you know how it is that you can't get in right away. By the time I went to see Dr. Weiner, my ear was already fine. He checked my both ears anyway and he said that my right ear had wax, so he did the cerumen removal. Everything went well, so I was happy with the service. Prior to the cerumen removal, I was ordered to get hearing test. I told the hearing lady that my hearing was fine and I didn't need a hearing test, but she insisted and made me to sign the paperwork. I asked her multiple times that the insurance will cover for the test and she said yes! On the following month I received bill from this office with amount of $120.45. I called the billing company and she said yes I had to pay that amount after insurance deductible. In the statement description also they charged me $221 for a new patient. I was like really! I wasn't new because I came to this office for wax removal before.Plus I never heard doctors will charge for the new patients, where was that come from. Dr. Weiner was a wonderful ENT, but unfortunately the management was very poor. So disappointing.

Had nasal polyps (seriously bad case) and a deviated septum in-out surgery performed by Dr. Weiner…read more I was naturally a tad nervous not knowing what to expect. Dr Weiner picked up my nervousness immediately and the first thing he did was cracked a pretty funny joke, which immediately took the tension off. It was perfect! The surgery was completed in no-time, a few days for recovery and I can tell you wonderful it is to actually breathe through both nostrils at the same time and to have a better sense of smell again. Very pleased with the outcome. You never feel Dr Weiner is rushing things during office visits. He is completely present for you and your questions. He is just a pleasant doctor and good-hearted person to talk to. He cares.