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    Charles River Boat Company

    4.4 (154 reviews)
    Closed 9:00 am - 7:30 pm

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    Mimi L.

    We had a good experience with charles river cruise in our recent trip to Boston. The boat dock was next to a shopping mall with access to restroom, dining options and various shops. The receptionist was friendly. The tour guide was phenomenal. Bearing a great, easygoing and a bit sarcastic personality, she was engaging, knowledgeable, funny and honest about her delivery. I learned a few things about the city and the famous schools from her personal opinion. Very steady and peaceful ride. Clean and well-maintained boat with a bar. Be mindful it's hot inside the boat with the scorching sun in PM so bring water, sun screen and hat, dress lightly. It was our second day in town our bodies still adjusted humidity and heat, I felt I was about to get a heat stroke. It'd be nice if they consider AC operated boat in the future.

    T P.

    We took the 90-minute Charles River Tour Cruise on Friday, August 1st--our first time using Charles River Boat Company. The views were nice, but the experience turned sour quickly due to a lack of passenger care and extremely poor customer service. Halfway through the ride, we were filming the scenery at the front of the boat when, without warning, the captain blasted an incredibly loud horn as a "greeting" to another boat far in the distance. It was completely unnecessary, and the sudden, deafening sound startled everyone around us. I almost dropped my phone into the water. We went inside for the rest of the trip because we no longer felt safe or relaxed. Later that day, we emailed the company with our concerns and offered to send them the video showing exactly what happened. They didn't care. Instead, the Director of Operations, Gibson Cushman, dismissed our complaint, quoted Coast Guard rules (irrelevant in this case), and refused a refund. He offered a credit for another cruise, which felt like a cop-out since we're not local. His response made everything worse--tone-deaf, defensive, and full of excuses. He even tried to blame us, saying passengers should expect loud horns at any time. I had ringing in my ear for 48 hours--if we'd known something like this might happen, we could've worn ear protection. Overall, it was a stressful and disappointing experience. Their focus clearly isn't on guest satisfaction or safety--only on covering themselves. We won't be returning and wouldn't recommend them to others.

    Was a terrific architectural tour of Boston from the bay. Very informative. And we had a great day to enjoy it.

    Meeting point and drop off location at the CambridgeSide Mall dock location
    Monica C.

    Planned a corporate social event through Charles Riverboat Company to take a party of greater than 40 people out on a post-work cruise along the Charles River on a weekday evening. We organized a 2 hour cruise with dinner and drinks included. Dayna and Kaitlin were fantastic to work with to help coordinate the event even as we made tweaks and changes through the planning process in the month and days leading up to the event, and they went above and beyond to ensure that everything went smoothly and without a hitch.

    Dinner
    Maisha R.

    We had a lovely time cruising on the Charles River on a beautiful summer night in Boston. Twenty-six of us gathered onboard and enjoyed drinks and a wonderful catered dinner of salmon, pesto gnocchi, grilled vegetables, salmon, rice, homemade focaccia, and potatoes. Dessert included chili jars lava cakes and fruit tarts. Taking in the sights of Boston while enjoying the slight breeze in the air made for a wonderful evening.

    View of the U.S.S. Constitution from the riverboat
    Jessica H.

    Took the Architecture tour a couple of weeks ago. I'm not really into architecture but it was the only tour available on the day I had time to be a tourist. I was worried it would be boring because of the architecture theme, but it wasn't at all! The tour guide was delightful and I even learned the difference between modern, postmodern, and contemporary architecture so I can impress my friends. Customer service was also great -- I'd originally booked a tour on the wrong date, when I wouldn't be in Boston anymore, because I'm smart like that. There was no way to change it online, but their customer service was happy to switch me to a new date for free after I emailed them. Really nice folks. The boat was comfy enough and the views were great. It does get cold on board so dress warmly during the shoulder seasons.

    David K.

    Grayson was an awesome tour guide. Informative, funny, personable. I really wish they accepted cash for the tickets and for the food, especially since their computer was down! Definitely a good value at $24

    Cocktail & Sunset Cruise
    Jayson C.

    CHARLES RIVERBOAT COMPANY If you've been following us for a bit, then you know how much we our favorite city, Boston! It had been a long four years living in Florida, but one of the activities we grew to love were taking the riverboats (aka "The Pirate Taxi") up and down the Hillsborough River! Therefore, we were thrilled when we discovered Boston's very own equivalent - the "Charles Riverboat Company" cruises! Departing from the Cambridgeside Galleria, this company offers a number of different tour options, but for our first, we went with the classic "Cocktail & Sunset" excursion! We decided to take our voyage on a beautiful Monday evening! Warm breezes and light humidity, it was a great night to be on the river! Our boat was helmed by Captain Ed, with the interior serviced by the truly awesome (and knowledgeable) Barbara, who also acted as our bartender! So you know we had to make friends! Lasting for 90 minutes, we left East Cambridge, passing a number of Boston highlights from our past - including Kell's alma maters of MIT and BU, our first apartment on Bay State Road under the Citgo sign, and our favorite bustling Esplanade along the Charles - with our tour ending by Harvard, before turning around and heading back! It is a beautiful and fun experience for both Boston natives, and those visiting this amazing city - just make sure to watch the radar to avoid summer storms! Also, it is completely affordable around $29 each (cocktails not included) - so we highly recommend checking them out this summer while you can! We know we can't wait to come back for their Boston Harbor "Architecture Tour!" What's your favorite way to check out the Charles River or the Boston Harbor? Who would should we try next? We need more time on that "dirty water!!!" Visited On 08/01/2022

    The exit from the mall and little kiosk to get boarding pass
    Claudette M.

    When I traveled from Ontario to Boston for my fiftieth birthday this year, I made the decision to purchase a Go Boston Card. The Charles Riverboat Company cruise was one of the many activities to choose from. I love mini-cruises, and this one didn't disappoint. I was afraid that since it was summer, the cruise would sell out. I tried to make a reservation just in case, but if you book using the card, they won't give you one. That, I didn't think was fair. Card customers are paying customers too. You depart from this cruise outside a huge mall. That has its pluses. There is food, drink, a bathroom and shopping if you so desire. You do have to pay for parking as with anything else you choose to do in downtown Boston. I can't remember exactly how much that was, but I believe a pretty good rate like $8-9. You'll need to take the elevator/escalator up to the main floor of the mall and exit out the back. There is a little booth there for the boat company. I went to check in. The girl working there scanned my mobile Go City Card and asked for my last name and told me I was all set. There was a wait to get on the boat, and they won't let you board until it's pretty much time to set sail. When I went to get on, I was asked for a boarding pass, a physical one. Turns out the girl didn't check me in right, so I had to get off the boat and go back to the little kiosk. That was a tad annoying. But the boating company won't get paid if people with the Card aren't checked in right, so I wouldn't want that to happen to them. I can't remember the name of our guide, who was also the bartender, which is a shame. He seemed a little nervous, but he did such a good job and was funny too. There was a full bar on board and it felt so luxurious to enjoy a prosecco while taking in all the sights on the river. Even though it was a hot day, the side windows were open and the cool breeze came in off the water. The seats looked a little hard, but there was a soft cushion across the back with nice big windows, and I was very comfortable there. We learned about the river and why it's coloured brown. Heard about the buildings in Boston's skyline, Harvard and its boathouses, the sailing club on the water, the architecture of the bridges, how the river got its name, MIT and much more. I really loved all the information provided during the cruise. There are lots of beautiful things to see along the way. Very enjoyable activity. If you're looking for something relaxing to do while you learn a lot about Boston, this is the cruise for you.

    Amazing skyline view

    We had a wonderful time on our corporate outing with the Charles Riverboat Company. It was a gorgeous day with beautiful views. The ride went out surprisingly far for our 3hr ride. We were on the Lexington boat which had tons of space. We had two entire floors to ourselves - both indoor and outdoor. Food, drinks, and service in general were excellent! Absolutely worth the value for such an organized event, supportive staff, and fun time!

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    Page 1 of 4

    Ask the Community - Charles River Boat Company

    Is there parking available onsite? Thanks!

    They're located in the Cambridgeside mall, which has a parking garage in the basement. So yes!

    View All 2 Questions

    Review Highlights - Charles River Boat Company

    He made us feel very safe on our venture as the Charles river had a high amount of traffic on this particular day.

    Mentioned in 27 reviews

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