I have gone out of my way to post a review, which I almost never do, because of how strange this…read morewas. I showed up today to cash checks (my employer banks here), and despite a long wait with no one else in line, I was patient. It took awhile to cash them but I get it, it happens. Finally the money arrives and without counting I put it in my wallet. I stay there to send a few texts because as I said, there was no one else in line - and suddenly hear the teller talking over the speaker again, but she sounds annoyed, "ma'am, I need you to send that back. I gave you the wrong amount." I checked it and sure enough, she was right. She gave me an extra hundred dollars. So I told her, "yep you were right I'm going to send back the $100!." she immediately changed her tone to even more annoyed, and says "No, I need you to send the whole amount." At this point I'm already late for work and know that if I argue with her it will take even more time, so I give up and send it back. She doesn't apologize or anything once I finally receive the money, as a matter fact her voice almost sounded more joyful whenever I explained how she was making me late. As a service industry person myself, this was the weirdest and rudest banking experience I've ever had. As a teller, if you make a mistake like that, it's on you. Once you start treating the customer like a criminal (I must have used Jedi mind trick to get that money from her), you're the bad guy. Also, I've never had a bank teller do this in my life - that's a pretty big mistake to make. Disappointed because aside from this instance they've always been great. I don't know why I got treated like I stole the money, but I'm still glad I complied and did as she asked even if she was totally impolite and out of line.

Terrible and unprofessional customer service from Jonathan Martin in regards to a online scam…read morethrough shoppingink.com. I've banked with Horizon in Austin and Salado for 4 years and closed my account today after the branch on Technology blvd treated me as if I was the scammer. I did all the necessary steps to report it and even paid 5 dollars for a new card to protect the bank and myself from any further charges. They temporarily refunded the money to my account until the fraud department received word from a completely different website that refuted my claim saying I received the product and that I was just trying to not have to pay for it. Instead of contacting me to investigate further they decided to put a debit dispute revoked for 81.90 on my account. As if I would bank with them for 4 years then decide to start scamming with my account. Ridiculous. When I went to the branch to withdraw my money and close the account and contact the BBB the drive up teller I was contacted by was very unprofessional and rude when I asked for a pen that I did in fact need, he got frustrated and yelled " I JUST ASKED IF YOU NEEDED A PEN!" Not really what I expect from Horizon so I inquired who I was speaking to and was ignored on that question but to my great surprise I looked down at the withdrawal slip and it says J Martin. Definitely not recommending the technology blvd branch of horizon to anyone of friends but the one in Salado has a great staff that actually cares about its clients.

I needed to call my State Farm agent's office to see about setting up an additional renter's…read morepolicy. I spoke with Conner Thayer, and he was able to help me out very quickly and efficiently. Not only that, but he forwarded the new policy information to the property where the new policy coverage is taking effect, because he knew that that property owner had requested that the new policy information be submitted so it could then go through a third party. This was my first experience with needing to go through a third party, and Conner actually took the initiative and looked up the name of the property and then forwarded the information to them, and included all the information that the property and the third party needed. It's important that I emphasize that Conner went out of his way to do this for me. I was so surprised and pleased that he did this. And during our conversation earlier that day, he was very professional, knowledgeable, and personable. Just amazing customer service all around. This is the second time I've submitted a review regarding my experience working with Conner, and the consistency of the quality of customer service he provides is really amazing and greatly appreciated. Thank you so much, Conner!!

Office does not price match nor works with you. Been with Statefarm for over 10 years, no claims…read morefiled ever...price increased 38%. Insane when I even work from home. Moral of the story, shop around. Progressive is quoting $200 less for a 6 month car/rental policy, same coverage.

Chase and Ami are an absolute pleasure to work with!…read more I was referred to Insogna CPA by a friend and feel very lucky to finally have found a CPA of this caliber. I've been using Insogna CPA for the past two years and could not be more impressed. It's comforting to know that my taxes are being handled correctly. Not only are they very good at what they do - they are personable and take the time to work through your taxes with attention to detail. Insogna CPA exemplifies professionalism. I highly recommend

I had the pleasure of working with Chase/Adam/Abby after being referred to them by another CPA who…read moredidn't quite specialize in what I need (already a good sign). This was the first time I was ever filing taxes as a day trader, so I had a lot of questions. Chase didn't hesitate to hop on the phone with me a few times, learn about my situation, and give me REAL answers. The actual execution of the process was SO EASY. I uploaded all of my documents, and they sought all clarification electronically. I loved having a single spot where we had all records of our communication instead of needing to hunt through different email threads. As we were getting nearer to having everything done, Adam was also very willing to hop on the phone with me to make sure I didn't have any final questions before filing. Overall, this a great team, and a perfect example of how a locally owned business outshines guys like HR Block. I could not recommend them enough.

Tony is my agent and I was FINALLY able to meet him today. He is a real nice guy. My previous agent…read moreused to be in this same office but she has moved on to greener pastures. Well what I can say is that if you anything; any auto, home, renters or life insurance stop in and speak to Tony or his Team Leader Mike Hernandez. If you cannot stop in give them a call and get your quotes over the phone. You will not be disappointed. I have had my auto, renters and life insurance with these guys for about 4 years now and I wouldnt go anywhere else. They are very personable and the rates are highly competitive. Let them know that Adrian Orta sent you and you will be treat with the highest courtesy and respect.

Not sure if it's appropriate to Harass customers.. Reject there renewal and come back to charge…read morethem again.

I don't think this office has a clue about customer service. I'm thankful I never had a claim while…read moreI had them. When I sold my house in 2014, I gave the buyer their info. Every year for the last 10 YEARS they call and ask for her. I have explained numerous times, that they have the wrong phone number and I've repeatedly asked them to remove my number. Today when they called, I calmly explained that I had already told her last year and the year before and the year before that and the year before that that I sold my house and I am not the person they are looking for, nor do I have a policy with them. And she actually hung up on me! So I called her back... I asked her to have the agent call me or I was going to put a negative review tonight. Well here it is because I never received that call back. Is this the kind of company you want to ensure your home or auto? They don't even know who their clients are!

Excellent service monthly. Hit a deer and the claim was seamless. Would recommend this agency to…read moreanyone I know!

To be honest, I opened and set up both of my accounts online, before I moved to Austin. I was a…read moremember of a tiny credit union with no branches other than in the RGV... I needed to expand my horizons with a bank that has locations nationwide! So, I chose BOA. Online setup was easy and I don't pay any fees, due to the direct deposit of my paycheck and an automatic transfer into savings once a month. They also offer online bill pay, for free! It's so convenient! That being said, this is the location I come to when I need that personal touch. It's conveniently located (especially when I worked at Seton) and it's never seemed too incredibly busy. The staff is helpful and friendly... and there's DumDums or some other candy near the teller stations. I have had to wait to talk to financial advisors or whatever they're called, just to get papers signed or whatever. They're usually pretty friendly and knowledgeable as well. The drive thru is awkward to get to, but is equipped with 2 ATMs for those not needing to talk to a person. There are also no deposit slips or any paperwork to fill out, which I find curious. You just show them your ID or account number and they take care of it for you. I'll continue to do most of the stuff online, but I'll come here for that personall touch.

Horrible greedy bank…read more Wants me to pay full amount of a vehicle I gave back them 3 years ago.

I've always enjoyed banking here. The tellers and staff are always friendly and helpful. I often go…read morejust to use their notary services. Wait times are generally pretty low and it's not trafficked a ton. My ONLY issue is that they make me take my baseball cap off. I get it, they want to see faces for the cameras, but really? So annoying.

Exceptional customer service. Such nice and professional people!…read more Indoors has comfy seating, coffee, a notary if needed, and extend help to you any way they can.