I have been banking with Transcend CU for a little over 10 years. They have fabulous customer…read moreservice! Their staff is really friendly, knowledgeable and efficient. They are quick to learn their customers and greet you by first name and with a smile. I love too that they have club accounts and it's no cost to set those up. I have about 10 club accounts that serve as buckets for my various upcoming expenses like car maintenance fund, Christmas spending fund, insurances fund and property taxes. Their Prestige checking account pays a little more in interest than several other banking institutions.

They are the most accommodating friendly bank I've ever been too. Always greet me with a warm…read moresmile. Branch manager Rob always waves or comes out to say hi. Even if my paperwork isn't perfectly in order they are eager to help me and make sure everything is counted out to my liking. They make me doing my commercial banking with them so easy I will be switching my personal accounts to them.

All I can say is the crew at 500 West New Circle are amazing. Dawn, a teller, works so diligently…read moreto ensure your transaction is handled with the utmost attention. To be really honest, she treats the customers like family and that's why I bank at this institution. Check this bank out, and see if you agree with me!

Great bank with super good & helpful people…read more For loans & other banking needs give them a shot

I came in to work through finance transactions for my father's estate. Matt Cracraft was very…read morehelpful in answering questions and processing my requests. Excellent customer service.

Very poor customer service. Sat for an hour because I was told I needed to speak to a banker. A…read morewoman kept saying she'd be right there to me and another couple but just buzzed around the office never really doing much of anything. Lines were building up with one teller and the other banker's Voice was so loud you could hear all the financial information of the man that was in here with him. It's a hassle every time my husband or I go there. Not sure why we didn't close our account earlier. Now I have to endure it at another branch in the hope the process goes more smoothly.

The best place to get afforable Insurance. Always helpful…read moreand easy to talk to about insurance questions.

Getting a payday loan is not ideal....its very short term and very high interest. It's hard to get…read moreoutta the " going and paying it, and having to turn around a rewrite it" With that being said, they more or less cater to those with poor credit scores that cannot obtain a conventional loan, which I fall under. The place is great and is good for what it is. I'm almost 40 and remember the days of " We appreciate your business", " Have a wonderful day"...what I mean is good customer service which they still practice at Check into Cash on Alexandria Drive. I've dealt with probably everyone in there and they're very Prompt, kind, and courteous. There is a Hispanic lady who works there( forgive me for not knowing her name" she is very welcoming and so awesome and easy to deal with. Borrowing money isn't exactly what someone wants to do but they definitely make it as painless as possible and are very transparent about everything. I hope nobody reading this has to ever get a payday loan and only prospers but if you do, give check into Cash on Alexandria drive a shot....just don't bite off more than you can chew, remember you have to pay it back and two weeks comes quick. God Bless

Delaney Davis, Nicholasville Rd branch, is most helpful, knowledgeable, and prompt. i would highly…read morerecommend her for personal banking needs

So, Fifth Third has updated it's ATM. I'm not sure when because I had not frequented this location…read morein a while, but the ATM is definitely new. It's has huge button options and is a much easier/quicker process. Yea! I had decided to utilize the teller lanes, but decided against the process due to quarantine. Hopefully, the ATM can take the increased drive thru traffic.

CTBI allowed UK medical to steal over $1000.00 from my CTBI Visa. After filing a dispute they…read moreconcluded that UK billing outsmarted them and CTBI allowed UK to have my money without regards to protecting the customer. Find another CC company there are reputable ones out there that will protect the consumer!!

Great bank! Great service! Dependable! Jeannine is awesome! I've been very pleased with CTB.read more