The Southland location has done my taxes forever. I would never think to go anywhere else. Sure, I…read moremight have to wait a minute or two, but so what, it is worth the wait to get excellent service at a reasonable price. A word to David from Versailles that took his father (with Alzheimer's) into the Versailles office. David, If you want personal service from smiling clerks who seat you in plush office chairs and cater to your special need to be seen immediately, perhaps you should seek out the services of a tax office that will charge you an arm and a leg for the privilege. If you know your father is unable to be in public without an outburst, why would you put him in such a stressful situation? The business has a policy of seeing first come first served and you obviously knew that based on having used them before for your parents. Your sour grapes and low rating does not reflect the excellent service Dillon has and does provide to the 99.9% of customers that do not expect special treatment. Do better!!!

Excellent service and extremely reasonable! I live 100 miles away in Elizabethtown Kentucky but I…read morestill go back to Dillon Tax!

I've been going here several years to get my taxes done. They're fast, friendly, thorough and…read moreprofessional. Best of all, they are way cheaper then H & R Block.

From the owner: Tax preparation in Lexington, Kentuckyread more

I have had Dave do my taxes and my son's taxes for the past two years. I have been very satisfied…read moreand would highly recommend him. He communicates promptly by phone and email. He's also very thorough and detailed. I feel confident that my taxes are correctly prepared and it's worth every penny that he charges.

Dave has done my taxes for the last 3 years. He is always available with questions and helped me…read morewith some very complicated tax issues. He even collaborated with my attorney to ensure accurancy with my situation. He always returns my calls and emails promptly. I am a woman and feel like I was treated very fairly by Mr. Mantrom. Having a thorough accountant who is available is worth the price I pay for the service Mr. Mantrom provides. I had to write this because he has been exactly the opposite from the previous reviewer in my experience. Dorothy

This is the best place to get your taxes done, Paula is the sweetest and kind person who listens to…read moreall your problems and shares the biggest smile when you enter the door. She treats you with respect no matter what you are going thru and gives you the best of service and price. I have been with Paula for over 13 yrs and will continue and have recommended others to her with they were pleased with her service as well. J. T.

I called they answered made an appointment that morning. Took about thirty minutes to get it done…read more They were very nice and helpful. I do recommend this place one hundred percent.

Used them years ago did ok work but don't question their work it seems to upset them . Overall not…read morea bad place to go if you cannot find anyone else

Let me start by saying for legal purposes; in no way am I trying to defame or hurt the business of…read moreTownsend Tax Services or affiliates. The purpose of my review is to tell my personal experience; readers may use their own judgement when deciding to utilize their services. I have used Townsend tax services for roughly 3-4 to file my income taxes. The first couple years, zero issues; taxes were filed flawlessly to my knowledge. Let's fast forward to 2020; filing my taxes for 2019. In June or July 2019 when I filed bc the deadline had been extended, the office was not seeing clients in person due to Covid-19. You were to drop everything off and communicate via text, phone or email, stop by to sign once completed and then return for pick up once they had everything finished. Well, when I dropped off all of my information; I had written out all of my families information, including my dependents. On there I noted "do note claim my daughter as a dependent, it is not my year to claim her. She has already been claimed by her father but here is her info in case needed for household purposes", the next day I got an email from them saying my taxes were rejected basically bc he still added her to my tax return to be claimed as a dependent. So the taxes were redone and resubmitted. When Townsend tax services emailed me a copy of the state and federal tax forms, it wasn't my taxes. They had emailed me the wrong taxes with all the info belonging to another person (including their address and ss#) I wasn't overly upset bc mistakes happen. Still had every intention of using them in 2021 to file 2020, bc again no one is perfect. Now we're in 2021, I'm ready to file my 2020 taxes. Unfortunately, my 1099's weren't sent to me in a timely manor so I was bringing them my info 3 days before the deadline; dropped off on a Friday morning and deadline was that following Monday to my knowledge. So I drop everything off, expecting to hear from them about anything that I may not have included or additional info they needed, bc I'm not a tax professional and may have missed needed info. We do email back and forth regarding write off info they needed and additional irs info they needed. All of which I would send back as soon as I read the emails. A couple times they did request duplicate info regarding one particular write off, to which I tried calling twice and left two messages for a call back; and not getting a call back. At this point via email, I do politely explain my slight frustration and again request a call back. They reply very rudely saying they've tried calling adding a bunch of "!!!!" (I had zero missed calls) and that I sent the wrong info. So I call and get an answer this time. I'm explaining to them on the phone I'm working on the irs website to get what they had requested but I was at their mercy and had no clue that I needed this info which was frustrating(it was bc of the previous years mess up, I now had to get a security pin from the irs). To which he says "You know what's frustrating, people like you who file last minute. Come get your stuff and you can take them somewhere else" and hangs the phone up on me. Now mind you, on the phone I wasn't being rude, speaking with a bad tone or yelling, he was just hateful and rude over the whole situation. So I go to their office, email and text them once I was there, asking where to find my info. I was directed to their back porch for pick up. He was outside still trying to give me tax advice very rudely to which I told him "his behavior was tacky and unprofessional and to F off" (not my best moment, but I was so upset with it being the last day to file and now having to find someone else). A true professional would have finished the job at hand, billed for doing what they were hired to do and then cutting ties at that point. This business however, chose to have a tantrum. Even with all the issues and rude emails, I wasn't going to leave a bad review; like above, I was going to cut ties and go somewhere else going forward. But after the rude conversation, being told to come get my paperwork to go elsewhere and then being hung up on. I believe telling my experience is warranted.

Do not go to these people especially on Prosperous Place. The man there is not a CPA and makes…read morenumerous mistakes. Have been going there since 2017 and will never go back. Over those few years have had several amendments done due to taxes not being filed correctly. He will put interest in twice and for 2022 he put in my one annuity in twice. Husband caught mistake and had him redo federal tax. He said we did not need to do a state amendment. Anyone with a clear mind would know we would since that changed our adjusted gross income. Brought this to the owners daughter who works in that office and she refused to correct the error. Won't even return my calls. I called the Ky Revenue Department and explained my concerns. The first thing the lady asked was did you go to Dillon Tax Service. That should tell you something right there. For you sake and pocket book don't go there, you could be missing more of a refund!!!

I had my taxes done at Dillon this week and I could not have been happier with them. There are a…read morefew different locations in Lexington, and I chose the Prosperous Ln. office off of Richmond Rd. at Man O' War. I had previously called to inquire about the range of tax services they offer. The receptionist was courteous and knowledgeable about the business itself and tax information. This along with a personal recommendation gave me the confidence that they would be a smart choice. What impressed me nearly as much as the professionalism of my tax preparer was the efficiency. When I arrived, there were three or four others ahead of me in a small office, yet I waited no more than ten minutes to be called. Jim prepared my taxes and was thorough in both reviewing my previous return and pointing out flaws from a certain other high profile national tax prep company and in getting me all the deductions I qualified for. I went in thinking I might owe at least a small amount, and ended up with a considerable refund. He is clearly very experienced and up on all current and even future tax issues. I also heard some others requesting another preparer specifically, which tells me Dillon has a number of top notch tax professionals in their service. I plan on doing amended returns with them very soon. I highly recommend Dillon Tax Service and plan on using them for years to come.