Great Bank ! They approve my online deposit usually within…read moreone hour . Friendly hometown folks .

One star isn't a low enough rating for this bank. I have NO idea how this bank can be in business…read moreor have any customers. Where to start??? When you sit down to open an account with a bank they tell you a good story, but where do you go to get the other side? They offer free checking, but read the fine print. It's only free if you maintain an average daily balance of $300 or more on your account, otherwise, you're going to get dinged to death every month with fees. They seem to have many other fees and fines that they apply liberally, as well, and refuse to negotiate with their customers on these. They limit where you can use your accounts. I tried to make online charges to a web site called steam. For those not in the know, it's a very popular game site. The charges were declined twice. That's when I found out they'd classified this very popular site a risk and refused to allow any charges to be placed there. I called and asked how I could resolve this and a VERY rude phone rep. told me I could come in and fork over even more money to this "financial institution" by buying a VISA gift card. On a Friday afternoon, before leaving town I'd considered making a purchase on my ipad at the online apple store. THANK GOD I'd waited until Monday to try it. Within 3 minutes of trying to make this charge, it was declined twice, I got a call from a security phone rep. He asked a few questions to verify then hung up. Later that night I tried to make a $10 charge for snacks at the Hy Vee this branch is located in and was declined. The security rep. didn't bother to clear the stop on the account and didn't bother to tell me about it. When I tried to call in and clear the account, I found that the only way to do this was to call in during their office hours 8am to 6pm weekdays. Had I tried to make the charge on Friday, my account would've been shutdown for the whole weekend with no way for me to clear it until Monday. I'd have been stranded out of town with no access to any of my own cash. I've gotten the WORST customer service here. In my last two hour phone call the rep. spent much of the time yelling at me. My list of grievances doesn't stop here either, but I've already taken too much of your time. Thanks for your consideration, and in short, don't bank here unless you want the most frustrating experience of your life.

When calling Madison Trust, the ability of speaking with a live person is refreshing. The telephone…read moreprompts are clear and directs you to the correct department to answer your questions. I had the pleasure of speaking with many of the representatives. Recently my call with Raven was seamless and a pleasure. Raven as every other representative I've spoken with, has always been responsive, courteous, professional, and efficient. I thought I'd share my positive experiences with Madison Trust as my passive custodian and all their representatives!

on the positive side, their customer service is very responsive…read more however, that does not mitigate all the negative that it does. They take a lot of money to manage the account which really is nothing as the money went to another firm so i dont know why i had to use them. i thought that maybe they were there to protect me but no when the other firm turned out to be a fraud, they did nothing except continue to take money out of the account. then when i tried to close the account, they demanded a closing fee. they add no value.

I've visited a couple times with Konnor and he is a great banker. He's very personable and…read moreprofessional. Their financial advisor, Denet Christopher, is a great guy as well. Both of them go above and beyond for Chase.

I tried opening an account at their downtown location, but after 3 attempts at phone calls with…read moreplenty of time between each call I received an automated voice each time saying the staff was busy with customers and could not take the call. There was no option for a call-back. So I instead opened a $2100 savings account on 04/14/2026 at their Sycamore location. Days later I found out JP Morgan Chase donated 1 million dollars to an organization whose leaders were indicted for money laundering and several other charges. After spending an hour plus trying to reach a Chase representative to ask if they cut ties with that organization, with no luck, I called to close my account today. I was told there was a zero balance in my account. I called back 20 minutes later and they still couldn't find my money. Finally 1 hour and 26 minutes after my 1st contact I received a call saying they were tracking the transaction receipt and would enter it manually and my $2100 would be available in 2 days. I filed a complaint with the State Attorney General. If you value your money, stay away from Chase, appropriately named because you have to chase your money down if you want it back.

I love banking with these guys. I have been treated very well by all the employees I have had…read morecontact with. My local branch closed last year ( miss all the staff) so it's not as convenient for me but the excellent service I get makes it a minor bump in the road. I have had things come up over the years that needed special attention and the bank was very helpful and understanding in each case. Unless something drastic happens, like being taken over by a big impersonal institution. I will be a customer for a long time.

We have gone here for years, but today I was especially impressed with the service that I received…read more I needed a debit card quickly and they were very accommodating and printed one up right away at the bank.. I also had other unrelated questions and was treated in a very kind and courteous manner.

Erin has been top notch she on the ball when you have a question gets answered to you right…read moreaway.... I made a typing error on my drive safe let her know right away when I log into the app. she been on top of this from the get go..

Stephanie was the financial advisor that I met with, very easy-going, easy to talk to, fluid in the…read moreway she offers her expertise - by creating plans that suit the way your brain works best. She helped me set up a direct path to create better wealth, savings, and future plans for myself. We talked about ways to pay down debt, different ways to save money, and investing in the market as time goes on. Not only did she ask about short-term goals, she asked about long-term goals. Everything was factored in to meet my long-term future needs. Having a set idea for what I want to accomplish has helped me greatly, knowing exactly where I would like to see my money go, and what I would like to do with my future - has helped a lot in creating the best plan for me personally. I'm excited to continue to work with Stephanie, and I am hoping that others will give her the opportunity to work with them as well. She knows her job very well, and offers a lot of insight on things that you would not even consider. 10/10, I'm excited to see what I can accomplish with Stephanie's help! Any and all help has been extremely warm and friendly, the office space was clean and tidy, ideas, techniques, and thought processes were thoroughly explained in a way that was easy to grasp. Do yourself a favor, get your finances in order with Agile Wealth Solutions.