We had three fireplaces installed two years ago by Fireside. We drove to the location last week to…read moreaddress a problem, and found that our salesperson no longer worked there. Combining that fact with our purchase and installation was two years ago, we thought we were not going to be able to get our problem solved. However, that was the farthest from the truth. The new sales person listened to what we needed, looked up our order, told us the district manager was there and to give him a moment to run it by him. And, a few minutes later the entire problem was solved and taken care of. The level of customer service far exceeded my expectations and we were so thankful and also very impressed. I wanted to take the time to compliment them and also to encourage others to use this company! Thanks!

Coastal Chimney is professional, personable, punctual, thorough, equipped, and results oriented. We…read morecouldn't be happier with its value and pricing and quality were excellent. Coastal Chimney will be remaining on our annual service calendar.

From the owner: We are Coastal Chimney and we are in the business of serving people and buildings in Myrtle Beach…read moreand Charleston with the finest in chimney maintenance and cleaning, dryer vent cleaning and fireplace repair. Our goal is two-fold. We want to ensure that your home is comfortable and has the ventilation systems working properly that you enjoy and need . And we are here to make sure that they are functional and don’t pose any threats in releasing deadly carbon monoxide fumes into the home or in creating a fire hazard with improperly maintained dryer vent. Thanks for visiting our site and taking the time to learn a little more about our company and our services. And just as important, we’d like to learn a little bit about you and your home. If it has been a while since you have had your chimney, dryer vents and fireplace inspected, give us a call and set up an appointment to do so. If you have never had it done, you should definitely do so. There can be a problem developing that you are not necessarily aware of.

Very professional, well qualified technician. Had to order part, kept me informed and returned on a…read moretimely basis. Bert and tidy, no mess.

The very nice technician came out and quickly identified the issue. He gave us a worst case…read moreinitial assessment then thoroughly inspected the components. In the end we needed less work than feared and he adjusted our logs in such a way that we have an even more beautiful flame than before. We appreciate his advice and he even cleaned the glass! Well done!

This company was difficult to communicate with. I feel that some things that could have been…read moreexceptionally simple were made more complicated... for no reason at all. All of my frustration, however, was with the over the phone conversations. Possibly this is an area your company could consider changing. The person who deals with callers didn't do a good job, and was downright offensive. Sort of blew my mind how rude she was. With all that being said... James came to our home twice and he is a gem of a person and an excellent fireplace repairman! I was impressed with his kindness and hard work. It was SO refreshing to interact with him and we are really thankful for his help! He completed the job and we found him very pleasant to work with. My advice to this company is that you're blessed to have James!!! He redeemed a very annoying situation.

Overall: Fast, friendly, and efficient! Definitely glad we went with Ashbusters…read more The good: Our chimney sweep (?) was very friendly and gave us a lot of helpful tips. He was talkative and relatable, and told us things we needed to know (including during the inspection). Everything was straightforward, including the invoicing and payment. Everything was done in probably 1.5 hours, and that includes a small repair. The not-so-good: Not very transparent on the pricing beforehand. I booked and forgot about it, then the day-of my wife asked what it was going to be. Couldn't find out online or in my emails (I may have been able to call and get it?) Without doing price comparisons, the fixes they do are expensive, but that may just be the industry standard.

G&R responded in a timely manner and their employees were very carefully and professional. I would…read morerecommend them to anyone.

Have had a fireplace issue since we redid our home. Had 2 different companies out to fix. Neither…read moreknew what was wrong. Then came Rosie&Brandon. Totally fixed the issue, when I thought it was fixed, Brandon said it's still not right. He kept working on it and found an air flow problem. Which has been there since installation. These are the only people to call for installation or repair. And they are great people.

DO NOT USE THIS COMPANY for the safety of your family. THEY HAVE THE WORST CUSTOMER SERVICE…read more Actually - they have no customer service. Downright nasty on the phone. They yell at you on the phone and their service is horrible. Use Blue Flame or Suburban Propane. Much nicer people and a cheaper price and they want you as a customer. M&M thinks they are doing you a favor. DO NOT USE.....DO NOT USE.

I needed service for my electric logs for my gas fireplace. It took me a few weeks to get…read morescheduled. They fixed the problem but it was pricey.

He originally bid $750 for the job, then billed me over $2,000. I paid because the scope of work…read morewas a bit larger than initially expected, but then he never finished the job. I tried to resolve this amicable and even gave Sean an extra month to do the work when he claimed hard ship. Ultimately though, he did not do the work and he stopped responding to texts and phone calls. a A real shame. I had to report Sean to Venmo and PayPal for fraud and will be doing the same with Square and law enforcement. It did not need to be like this.

Best I've seen in Charleston. Reasonably priced, great service, and got the job done in no time…read more Highly recommend

Professional and courteous. Prepared the workspace prior to starting the job, to ensure floors…read morestayed protected. All inclusive price, repair and cleaning. Explained each step along the way. Would recommend to anyone!

They really know their stuff and are quite professional. Their price was unbeatable for the quality…read moreand value we received in fireplace repair and cleaning.

We would absolutely recommend the Velasquez company to anyone who is looking to get their home…read morepainted. From start to finish, they were wonderful to work with and made the entire process smooth and stress free. We got six different bids and Velasquez stood out. During the initial estimate, Antonio listened to all of our concerns and we walked the entire house with us. He spent about an hour and a half gathering all the information he needed to give us an accurate bid that reflected everything we were looking for. We really appreciated that there was no pressure and he wasn't pushy in any way. He gave us all the information we needed and then gave us space to make a decision. Once we chose them, communication was excellent. We received daily texts about what time the crew would arrive in the morning. We also would get an evening text asking how things were going and if we had any concerns (which we never did). The crew was also kind, respectful and cleaned up after themselves each day. Gabriella also came by to check on the work herself during the process as well. The quality of their work was outstanding. They were very meticulous and we couldn't be happier with the job they did. Gabriella also did a final walk through to make sure we were happy and see if there was anything we needed done. They were absolutely fantastic to work with from start to finish. We very much appreciated their non pushy way of business and were always there when we had questions. It is also a family run business and they take pride in how they treat people and the job they do.So if you are looking for someone to paint your home, you just found them!!

Antonio and his crew at The Velasquez Company are the go-to experts for all your painting projects…read morein Summerville! He's quick to respond and totally reliable. I strongly recommend their services!