Extremely impressed with fast quality customer service. Extremely high quality screen printing and…read moreembroidery. I came from Summerville and I will be coming back.

I was told that although they could not match a font, that I would not be able to tell the…read moredifference between the embroidered names. That was not the case. And it is an obvious difference, not subtle. Not one where you need super human eyes to see. And when I called, a woman who should never be allowed to answer calls and deal with customers told me very rudely "what do you want me to do about it. I cant fix it and your item is ruined." I explained that i am not an expert in embroidery, they are. And if someone tells me that I wont be able to tell the difference, then i believe them. It is not my fault And yet she made it sound like it was my fault I was told wrong information. Does anyone take accountability for their actions anymore or make things with pride?

The most amazing fabric store. They r so willing to help. Very knowledgeable and experienced. I…read morelove the classes and the experienced teachers make it so much fun.

It is so fun to look around in this store because they have everything related to sewing and…read morequilting and machines that do it all. But my favorite it taking the classes with the very talented experts who are patient with me and help me learn better techniques every time I'm there. Everything they sell is great quality and their service is outstanding.

Always very willing to help with any questions about my BERNINA machine or advice on fabric. So…read morenice to go into a shop where you feel encouraged to try new projects.

Excellent customer service, which is lacking in business's today. Kathy and Bill always take care…read moreof their customers. Highly recommended!

Never let them replace any cushioning for you. They used to do upholstery years ago. I took some…read morecushions to them thinking they would put in quality foam cushions. Now I am having them re-done. They put in hard rock foam and terrible quality work. It wasn't cheap either. It was during Covid so I learned.

They are so so friendly helpful and nice here. The selection of fabrics just goes on & on. It's a…read morebeautiful store, very well laid out and very knowledgeable staff. Something I always need as I know nothing about sewing or fabric. I met Susan the day I went and she was great, helping me with the process. They have people who can upholster your cushions and make your curtains. However it takes about 5-6 weeks depending on time of year and demand. I decided this time to hold off as I was kind of shell shocked at the price to cover my outdoor furniture cushions. Who knew, this was such an expensive process. I did mine three years ago with the help of a friend & I swore never again. I may have to back track on that decision. Meantime I will buy my Sunbrella Fabrics from here & then decide how to forge ahead with the sewing!!

Excellent sales staff. Purchased comfortable pants for the summer and golf. Will wear for golf in…read morethe fall.

Mens clothing store. Awesome selection! Great mix of things - from shoes/flip flops to card holders…read moreto pants/shirts/shorts to swim trunks. A men's jewelry section would be nice, maybe I just missed it. Lots of interesting brands I've never heard of before. Highly recommend. Very helpful staff. Will def stop back in when back in town.

I have used O'Connor Embroidery & Apparel on three recent occasions. The first two transactions…read morewere simple monogram embroidery requests; both were successful. However, my most recent experience was far from acceptable and could be better described as gross incompetence. To make the story short, for any sort of skilled embroidery work O'Connor Embroidery & Apparel is not up to the task. The longer version of this story for those who are interested can be found below. As a Christmas gift this year for my dad and brothers, I designed some custom jean jackets. On the back of the jackets there is embroidery work depicting an eagle with American flag wings, which was done by a friend (NOT O'Connor Embroidery & Apparel). I have collected vintage ski patches from around the world over the past 20 odd years on trips taken with friends and family. I decided to add these ski patches to the right sleeve of the jackets for every trip taken by the corresponding family member. I brought the patches and the jackets to O'Connor Embroidery & Apparel. I spent the better part of an afternoon working with the staff to carefully place the patches in a desired collage and pinned them to the jacket to ensure the chosen location on the sleeve, which was agreed upon by the staff who took photos to guarantee the request. The four jackets were designed so the trips my family took together would have a patch in the same location on each jacket sleeve. I returned to pick up the jackets and found that O'Connor Embroidery & Apparel had taken creative liberties on the placement for all the patches. The staff completely ignored the agreed upon location for each patch. What was a thoughtful collage of sentimental ski patches organized by geographic location of the ski resort and chronological date of the family trip, had become a haphazard attempt to complete the order. The patches were not only embroidered out of order, but also lacked all symmetry and understanding of parallel lines. None of the four jacket sleeves match the others. Patches were intentionally moved to ease the embroidery task requested of O'Connor Embroidery & Apparel. At no point did anyone from O'Connor Embroidery & Apparel think to call me to consult on changing the design. The requests for my order were clearly ignored, but what upset me most was the prepared list of excuses O'Connor Embroidery & Apparel stood ready with when I entered the door. The order was placed seven days prior to pick up, and at no point in time did I receive a phone call to say there were some concerns with the order. When I suggested we consult the pictures taken during the design phase they decided to acquiesce that the patches were intentional placed out of order to simplify the embroidery work. After a conversation with the staff it was clear that for each of their excuses, there was a simple solution that they either chose to ignore do to the time constraint they placed on themselves, or missed as a result of their own incompetence. I would strongly recommend seeking another vendor for your embroidery and apparel needs.

Great place to have items embroidered or logo'd. I had 50+ specialized shirts logo'd and O'Connor…read moredid a great job at a great price. It only took a week to complete and the folks working there are very friendly and nice to deal with. To top it all off, they have a sweet office dog you can pet. Great experience and will definitely continue business with them.

Spectacular service, amazing customer care, incredible quantity and variety of threads and monogram…read morechoices. My orders are always ready on time, and if there is ever a concern, they go out of.their way to make things right. Great pricing too!

If I could give 0 stars I would. I took a short in to have a monogram on the cuff. I provided a…read morephoto of exactly what I wanted. When I picked it up, it was it centered the way I asked and the gal at the counter said it was her fault and apologized. Fine. The quality of the embroidery was very poor, you could see the white shirt through the blue thread in several areas. In addition, the lower case "j" was dotted but not the lower case "i". When I pointed these two things out, the employees (not the one who apologized) got rude and belligerent as if it was somehow my fault that rules of writing small letters exist. The gentleman kept asking me what I wanted him to do about it. I replied, I just want you to fix it. He threw up his hands and stomped to the back room. This left the poor lady behind the counter looking embarrassed and I felt terrible for her. She looked at me and said I am not sure what to do. I told her a good start would be to refund my money which she did, again with an apology. When I got home, we realized that the monograming was so off center it was in the back of the cuff so would not be seen by anybody and again, terribly off center. I am not clear how when a customer shows you a picture of exactly what they want, you do it so horribly wrong. The shirt is ruined as, if you take the thread out, the shirt will have hundreds of holes. I reached out to these folks and suggested that they replace the shirt and have heard nothing. Perhaps they feel that since they are the only game in town they can afford to treat customers this way. Perhaps they are just rude people. I will not use them again (there are other games in town) and, I will never recommend them. Do yourself a favor and do not use them. Not only is the work shoddy, the people apparently are as well.

I like their continuous updating at each stage of the process from initial consult thru…read moreprototyping-revisions-final prototype.. I always have a comfortable feel of control and understanding what I"m getting. Turn-around times have always been reasonable, sometimes exceeding expectations. I'm already on my second round of orders.

I had an award that was already custom created with a little plastic plaque engraved on the front…read more I wanted to repurpose an extra one so I just needed the plastic plaque changed on the front. I bring it in and they had just received a huge order but were still able to get it to me before the promised time (a few days). After I left, I received an email and again when it was ready. The communication was excellent and they performed the job exactly as I desired. My only gripe is that I had purchased these awards for $8 a piece with the engraved plaque on the front. Obviously, my company received a discount for ordering a few hundred of them. I fully understand that, but it cost over $12 for me to get the little plastic plaque replaced. I have some additional "extra" awards that I can repurpose for next year, but for that price, I would think it might be more cost-effective to mail them back to the company who made them to replace the plaques. Maybe there would have been a better price if I did 5 or 10 of them, but I'm not sure.