Spectacular service, amazing customer care, incredible quantity and variety of threads and monogram…read morechoices. My orders are always ready on time, and if there is ever a concern, they go out of.their way to make things right. Great pricing too!

If I could give 0 stars I would. I took a short in to have a monogram on the cuff. I provided a…read morephoto of exactly what I wanted. When I picked it up, it was it centered the way I asked and the gal at the counter said it was her fault and apologized. Fine. The quality of the embroidery was very poor, you could see the white shirt through the blue thread in several areas. In addition, the lower case "j" was dotted but not the lower case "i". When I pointed these two things out, the employees (not the one who apologized) got rude and belligerent as if it was somehow my fault that rules of writing small letters exist. The gentleman kept asking me what I wanted him to do about it. I replied, I just want you to fix it. He threw up his hands and stomped to the back room. This left the poor lady behind the counter looking embarrassed and I felt terrible for her. She looked at me and said I am not sure what to do. I told her a good start would be to refund my money which she did, again with an apology. When I got home, we realized that the monograming was so off center it was in the back of the cuff so would not be seen by anybody and again, terribly off center. I am not clear how when a customer shows you a picture of exactly what they want, you do it so horribly wrong. The shirt is ruined as, if you take the thread out, the shirt will have hundreds of holes. I reached out to these folks and suggested that they replace the shirt and have heard nothing. Perhaps they feel that since they are the only game in town they can afford to treat customers this way. Perhaps they are just rude people. I will not use them again (there are other games in town) and, I will never recommend them. Do yourself a favor and do not use them. Not only is the work shoddy, the people apparently are as well.

On my internet search for an air register, I discovered Stellar Engraving & was happy to find their…read moreshop was less than a mile away from my house. Estella spent quite a bit time explaining the process and let me borrow a cover to make sure it would fit in my house. The customer service and product is impeccable, if only everything in life was this easy.

I have worked with ABC trophies for trophies and plaques for the last 13 years and they have always…read morebeen on time with their products! Their expertise and suggestions with their products are outstanding. All of them in the company are very friendly and customer oriented. I highly recommend this company.

Took an item to be engraved and the sample type was not great. Sent back suggestion and have not…read moreheard anything. Guess I have to call them. Irritating !!!

Extremely impressed with fast quality customer service. Extremely high quality screen printing and…read moreembroidery. I came from Summerville and I will be coming back.

I was told that although they could not match a font, that I would not be able to tell the…read moredifference between the embroidered names. That was not the case. And it is an obvious difference, not subtle. Not one where you need super human eyes to see. And when I called, a woman who should never be allowed to answer calls and deal with customers told me very rudely "what do you want me to do about it. I cant fix it and your item is ruined." I explained that i am not an expert in embroidery, they are. And if someone tells me that I wont be able to tell the difference, then i believe them. It is not my fault And yet she made it sound like it was my fault I was told wrong information. Does anyone take accountability for their actions anymore or make things with pride?

Ok, I did not think they could do better than what they had done before, when I wrote my 2023…read morereview (they just took care of EVERYTHING), but now they have. The handle on my 2014 Samsonite Mobile Office workhorse broke. Samsonite and Peter and Sons told me the handle was discontinued as the bag was old. In desperation I said, "Is there *nothing* else that might fit?" They don't make this bag any more and the size is just perfect. Plus it has new wheels, and new zipper (they had fixed both), so it was still good to go. I hate throwing out stuff that still works. Well, he said, there is one but it will need holes in the back. I said, what the heck, let's try it. The bag just arrived. NO HOLES. IT LOOKS PERFECT. Like it got a makeover. I am so thrilled. They made my day. I've had 12 years of memories attached to this bag and now it got a new lease of life. These people are helping the environment too: one more bag saved from the landfill. Thank you Peter and sons (and the mum who made them :) ). Great job!!!!!

They fixed my shoe within 10 minutes and were reasonably priced! They fix luggage as well.read more

Dillon was so helpful fixing my embroidery machine. Everyone is very helpful. They have many levels…read moreof sewing machines. They hold classes to help you. Thanks, Allyson Hurley

Took a class from Sew Suite Studio. Paid the class fee and purchased the fabric from the store…read more Price tag over $100! This class required a serger, but i was told I didn't need a serger. In addition I was told the starting time for the class was 1 hour later than the actual time. I left the class with an unfinished project and I'm out over $100! I won't be returning to Sew Suite......

Quality, value and knowledge. We only go here for repairs. Very friendly. Bob has done work for…read moreus before and we were very satisfied.

I know Bob has been very sick, but he's had my diamond ring for several months. Every time I…read morestopped in to check on it, he said he was getting to it and would give me a call. The last time I stopped by, he said he was packing and would call me when he came across it. Now weeks have gone by, and I can't reach anyone. I just want my ring back!

We have been customers of MP Demetre Jewelers twice now. It started when my 16 yo son decided that…read morehe would use the money he earned from his summer job to buy a Hamilton watch. We vacation in South Carolina in December and since we don't have a local Hamilton Dealer my son waited until our December visit. When we walked into the store, I was worried that he wouldn't be taken seriously, as he was a teenager and kind of knew what he wanted, but wasn't quite sure. Andrew was who waited on him was awesome with my son. He allowed him to try on different watches. We even went to lunch and came back so that my son made sure that he was buying a watch that he really wanted. Fast forward to this December, he graduates from high school in May and wanted a watch as his gift. My son emailed Andrew and asked when he'd be working while we were in the area and set up a day that we'd come in. I gave Andrew the price range I wanted to work within and he showed my son everything in his price range and helped him find the watch he chose, which wasn't a watch he thought he'd like before we went to the store and tried things on. I can honestly say that we were treated as well as a customer buying his second or third Rolex, each visit. Andrew is my now who my son will buy his future watches from. He wouldn't go anywhere else, because of how well he was treated. Thank you Andrew. Your kindness, honesty and knowledge is what draws my son to you.

While in Charleston I decided to make my personal appearance to the local Rolex AD for the…read morepossibility to see if a non local could acquire a new Swiss time piece and folks I got same answer, NO! Well " NO " with a smile..... Well, I did get an option for a 36mm Rose Gold Rolex the watch nobody ever wants. Folks this is what they hang out as fodder for anyone not wise to the deception of ROLEX Authorized Dealers in hopes you feel lucky you could buy it. HOG WASH on that watch, I ain't buying it. Nothing quality for sale from the back room stash held out for favorite customers was offered either..... Over all the store was nice but nothing stellar. Rolex was pushed up front with maybe 2 dozen exhibition watches for show. Folks that means you can't have one if it says EXHIBITION on the tag... Now in the back was your lower modal options like OMEGA & TUDOR for consumers wanting anything.... I'm happy I ventured into DP DEMETRE Jewelers cause maybe one of my dream watches could be offered to me.. The salesman did complete me on my Rolex GMT I was wearing so I had that going for me. Anyways on a side note on my way to dinner I received a text from another AD offering me a DAYTONA OYSTERFLEX YELLOW GOLD Pikachu dial, I said YES!