I had been a patient of Dr. Smith at Charleston GI for years. He's a very nice and friendly doctor. Last, year, my insurance company refused to cover a prescription for Humira, which I had been taking with minimal to no side effects for years, I asked the nurse for help. She was extremely rude and unhelpful. I was then switched to a biosimilar, and months later I experienced significant side effects. I left several messages with the nurse to have Dr. Smith call me to no avail. I then obtained insurance with a new company hoping to get back on Humira. The insurance company representative told me that my doctor needed to submit a prior authorization form. I asked the nurse to do so and to copy me, particularly since she refused to speak with the insurance representative or allow me to speak directly with the doctor. Apparently, she never submitted it. I found a new doctor, and within one week I was approved for Humira again. read more

Denial to schedule due to full bill not paid‼Well, this message is not about any of the doctors, but the billing !!! I had a procedure back in Dec. 2025 and gave a wonderful review to include billing , but I must recall my message about the billing process being great. Today , I called the office to schedule an appointment and was told " my account was Blocked" because my balance in Dec was not paid. What!!!! First , I must say I don't have a problem of making a payment which I discussed with the young lady when I had my procedure. She stated making a payment is fine. No one called to discuss a payment arrangement or stated I had a specific amount of time to pay off my balance. With this being said my bill is under 700 and it has only been 3 months and I have made 4 payments 2 payments where I had my procedure (down payment, and balance due from that facility) , 2 payments as of today to Charleston GI which I made earlier this month and one today. I wrote this post because I knew someone from the office would read and want to respond . So I must say the payment isn't really the problem. I don't mind making a payment, but I do mind you denying me to schedule because the balance is not paid in full. Very disappointed in how your billing is set up for your patients!!!! Is this how Roper treats their patients???If you have a specific amount of time for a balance to be paid you should tell ALL patients upfront .To include , give payment options meaning different ways to pay off by drafting from an account , taking a payment out each month to get balance paid off. I would just say you should NEVER deny someone treatment for inability to pay. I must say even though I can pay something ,their are people who can't pay at all and I think this is wrong . Fix your billing process and work with your patients‼‼ read more

On July 30, 2025, I had an endoscopy at Charleston GI. At my initial consultation, a dilation was never discussed. On the day of the procedure, dilation was suddenly added without meaningful time to consider or consent. After the procedure, I was discharged with no pain medication. Later that day, when I called in severe pain, my wife was told to drive to the office to pick up a paper prescription. It was written incorrectly and rejected at my pharmacy, leaving me in unmanaged pain and public humiliation as the pharmacist suggested I was attempting to pass a fake prescription. That evening, I called Charleston GI's after-hours service and waited over an hour for a return call. When the physician finally called, he was dismissive, laughed at my situation, and told me I could "sue" if I was unhappy. No meaningful care was provided. In the following days, I made multiple attempts to resolve the situation. I contacted the office, delivered a letter in person, and later sent certified mail and faxed notices. Despite these efforts, I remained in pain, unable to sleep, eat, or work. Even after eventually receiving a corrected prescription, the damage was already done. Patients deserve informed consent, competent prescriptions, and supportive aftercare. I did not receive that here. Based on my experience and failed attempts to resolve it directly with Charleston GI, I would not recommend this practice for yourself or your loved ones. read more

Dr Sagatalian found my GIST cancer twice now of different places. Saving my life again.I will go through a procedure. It's going to be alright now ~ read more

I am 85 years old with Crohn's disease. It has been dormant for about 30 years. A few weeks ago, I began to experience stomach pains that were similar to those when Crohn's was active. I feared for the worst. I called Charleston GI, but my doctor was away. I was referred to Dr. Lawrence who saw me the next day. After describing my symptoms and a brief check-up, he concluded that I had nothing to worry about. Subsequent blood and stool tests confirmed his diagnosis. I cannot thank him enough for allaying my fears and seeing me so quickly. In addition, he treated me with genuine interest and concern. Dr. Lawrence's patients should consider themselves fortunate to have someone with his expertise and caring manner. read more

Warning to women who need care GI care. Do not see Dr. Sydney Smith. I believe he has moved on to RSF. He not only punctured me in a routine colonoscopy but then wouldn't return my calls regarding the procedure until after his golf weekend. His staff was rude to both me and my husband. I was ignored and talked over. I finally found help later in an emergency. read more

Dr shore has saved my life twice and even had his nurse call my daughter when there was a prescription dose change to make sure I didn't take the wrong one I am so glad I had a second chance at life and I feel very lucky to have had wonderful caring Doctors at Charleston GI read more

I have yet to be in the doctors care but I needed to start my review in the waiting room..... While it is an amazingly beautiful facility. Reception needs a workup on professio alism in the workplace. Discussing patients situations and concerns where it is in earshot of other patients waiting is super unprofessional AND protected by HIPA laws. Further than that is the continuous discussion of other employees and their workloads comparatively to who should be doing what when and how much they have on their calendar versus the front desk.... etc. Etc. Etc. Let me stop a moment and say that the ladies are nice enough when they are assisting patients however once done and working together their conversations quickly turn poisoned against others in the facility or they discuss patients. It just makes those waiting wonder what will be discussed once they leave reception. Professionalism begins at the front door. I will update my review once I finish the actual procedure..... :/ read more

Charleston GI - Reception - Gastroenterologist Near Me - Charleston, South Carolina

On time, which for any medical practice is a large plus. Efficient processing, handling and interactions by the entire staff, nurses, front desk, anesthesiologist, and Dr. Lee Royall. Unfortunately I could not rememberDr. Royall's face despite this being my 5th time (I think). They are doing these intrusive procedures every 30 minutes, but the staff, especially the nursing staff put me as much at ease as possible. At the end of the day, it was good news. When you get to a certain age, avoid the possibility of colon cancer and have a colonoscopy, as I have been doing for awhile. read more

UNPROFESSIONAL. I called way before my appointment to notify the practice that I ran into traffic. I was 5 minutes past the 15 minute time and the doctor left! How rude and unprofessional read more

Initially I went to an allergist to get gluten testing / sensitivity done but they couldn't do that and referred me to Charleston GI. Prior to the appointment there was some intake paperwork online to which I filled out and printed ahead of time plus provided the necessary documents to make it as smooth as possible. Waiting only took a few minutes after my appointment. They're very busy so there's stations where they do intake of checking vitals and going over health history before you see the PA or doctor. The initial appointment allows one to go over concerns and they ordered the necessary bloodwork and stool tests due to change in bowel habits. I had an appointment with Dr. Gourdin and found him to be thorough, quick, and professional with good humor. Later they go over with you the ordered tests, protocol on collection details, suggestions for places to get blood drawn, and schedule a follow up appointment weeks out. Looking forward with the follow up and glad they were able to order what was necessary to get some answers to my concerns. read more

if you enjoy talking to a wall and spending endless amounts of money on tests unrelated to your symptoms and having multiple staff members call to feed you more misinformation that does not align with the previous nurse or PA then this place is for you! every location has a terrible staff. they will say over and over again "I hear you" and send you for multiple blood tests but in the end they don't look at the results and do not take note and pass the buck on you! read more

Do not go here! It is impossible to actually see an MD and the PA misdiagnosed me with a condition that would require I be on medication for the rest of my life. Instead of having me back in the office to speak to the PA or MD, a nurse casually and rudely told me over the phone as if this life changing condition was no big deal. It was a traumatic experience and when I switched doctors I was told I had been misdiagnosed and would not require the medication. read more

Great staff, professional and courteous. The procedure was very quick and painless. Beautiful office, equipment all looked to be new. I will happily schedule my next procedure with Charleston GI!! read more

I had put it off long enough, but it was finally time to go in for my Star Trek Doctors appointment. The Doctor who will boldly go where no man has gone before. Honestly, it wasn't that bad. The hardest part for me was the 24 hour cleanse leading up to it, which left me with a wicked hangover, but without all the fun that would've caused a hangover in the first place. Just dehydration. They hooked me up with an IV once they found a vein that hadn't dried up from me taking every over the counter medicine that ended in -lax. 64 ounces of Gatorade has nothing on the power of Mira- and Dulca- when their powers combine. Everyone was super friendly from the moment I checked in until the moment I checked out. Dr Basile is my new friend, but my new best friend was the anesthesiologist who knocked me out for the procedure. Best nap I've had in days. The apple juice they let me drink after the procedure was probably the best tasting apple juice I've had, but it may be because of the extreme dehydration and drugs wearing off that made it all the more better. Anyway, here's to hoping I don't have to visit them ever again, but if I do, I'm happy to know that I'll be cared for and treated with dignity. I will not be sharing any pictures from this visit. read more

As much as no one looks forward to a colonoscopy, I have to say this practice really knows how to take care of their patients. Everyone i met and who aided me was extraordinary--kind, polite, straightforward in terms of what to expect. Now if they could only figure out how to change that "prep" process, I really wouldn't mind it at all! But will always make a point to return to this practice when it have to....Great job, all! read more

Very good experience at Charleston GI on Charlie Hall Blvd in West Ashley. Dr. Sidney Smith and the nurses were all great. No complaints at all. Highly recommend. read more

Very efficient and friendly! The prep was pretty rough but the nurses and doctors made up for it! See you in 5 years!

March, 2024: This practice offers the fast food approach to healthcare - get em in and get em out. When you are awake enough from the procedure to move, a nurse will hand you your clothes and a written summary of the procedure. It will be up to you to decipher. Prior to the procedure, if you have questions, good luck getting a timely call back. If their one size fits all approach doesn't somehow work well for you, you will encounter an attitude of indifference. This current experience was very different than the one experienced 5 years ago. In the future, I will be opting for a more individualized plan of care with feedback post procedure and a staff who seems to care about their patients. read more

Love these people. Their entire staff is nothing short of awesome. Extremely informative. Very very efficient and on time. Follows up ahead of all other offices with professionalism and kindness. The procedure was perfect and my recovery was t extremely fast. Thanks to ALL of Charleston GI. read more

Charleston GI - Gastroenterologist Near Me - Charleston, South Carolina

I would not recommend Charleston GI. My father was very ill, begging for an emergency appointment. The scheduling staff would not listen and told him he had to wait for his appointment that was in 4 weeks. In that time he became weak and unable to eat. When he did go to his appointment finally to get an endoscopy done, by Dr. Lawerence, he was told he had a cancerous mass and they would get back to him in 2 days to confirm the diagnosis. 5 days later while sitting in the ER of MUSC, Charleston GI calls to say he has lymphoma with no direction of what to do. By then we are now relying on someone at MUSC to tell who to talk to. there was never any follow up from Dr. Lawerence, on if we heard from an oncologist or even a suggestion of an oncologist. Sadly, 2 weeks from Dr. Lawerence's office calling him, he passed away. Shame on them read more

I had vowed to exit the planet without ever enduring a colonoscopy. Not on my bucket list. I relented when I was advised to get one. At 6:30 a.m. I was greeted by Charleston GI's upbeat, cheery Petra who checked me in. I discovered everyone I encountered was pumped and ready to rock and roll. Shout-outs to Jo Ann, Parker. April, Melanie, and Shavonna! All professional, personable, accommodating, caring, amazing people! As is my custom I had no fear. Not in my DNA. I am unable to recall if it was Jo Ann or Melanie who inserted the needle for the IV. Aha! It was Melanie! I'm what's known as a "hard stick." I've been stuck up to eight times by nurses trying to locate a good vein. However she nailed it straightaway-- and, incredibly, I had no bruise or needle mark later! Freaking amazing! Now to the docs: Chris Lawrence, M.D. performed the colonoscopy assisted by anesthesiologist Richard Fishman, M.D. They were great! An enjoyable experience with a fun team of pros. Yeah, fun. You read it right. I must confess consuming the requisite gastrointestinal Roto-Rooter cocktails at home before surgery was not pleasant. I viewed it as a flushing of toxins -- an *influencer* Gwyneth Paltrow-promoted colon cleanse -- rather than being held hostage for hours on my throne. You need a colonoscopy? Book it here without fear. Trust me. You're in good hands. read more

I didn't die. So that's a good thing. They were very friendly. The office seems old school but I know thirst offices are not old at old. There was a lot of people in the waiting room. I was not ready for this on my side of 50 years old. read more

What a nice large busy Dr's office specializing in abdominal issues. They do a lot of various testing here and Dr. Nathan Shores is one of the best. The office staff were friendly and very helpful. We were in and out of here in 90 mins, having waited briely for our appointment, done the scope, talked to the dr. and finally leaving. Great service, Great office and top of the range service. read more

Charleston GI - Charleston GI Building - Gastroenterologist Near Me - Charleston, South Carolina

Dr. Basile is the best. What a great experience. The best office, waited 5 minutes to be called in, nurse was very friendly, good bedside manners. Both doctors came in to explain what each would be doing and how. They are all very customer oriented. Dr Basile was extremely pleasant, and a kidder. They all make you laugh and feel comfortable. I would recommend this office above all the rest. From the minute I walked in to when I was released, 1 1/2 hours, amazing! They really are what they advertise. Frank G read more

This office is one of the best GI offices I have been to- and I've been to quite a few. Between scheduling my appointment, scheduling the ultrasounds/procedures, the surgery and the before and follow up appointments were a breeze. The staff was helpful, able to answer all of my questions and help with the insurance side of things. The surgery and other procedures I had done went well- the surgical center, located inside the building, was clean and organized. The nurses kept me comfortable and calm when I was having a nervous breakdown about it! I would recommend this doctor (I specifically dealt with Dr. Basile) to anyone who needs a GI Specialist. read more

Had a appointment today Dr Basile and his staff Lauren, Karen and Taylor made me feel relaxed and assured me it would be ok. They could tell I was up tight. They are real people persons. I would recommend them highly if you need any GI procedure done read more

Dr. Shores, Trish & Denise took wonderful care of me today. I had my long overdue colonoscopy and endoscopy. Yay! This place is top of the line professional from end to end. They are awesome and even though the news was good, their work is even better. From my intake appointment through the smooth procedures and the docs explanation of all the work and results I couldn't be happier. It's not like this is something to really look forward to, butt if you're in need of these services then look no further, this is the place where it all comes out. Sorry for the potty humor, my inner child is channeling through me to write this. But all kidding aside I highly recommend Charleston GI for all your related needs. The people are all great and realize that by the very nature of the work they do that people are understandably a little uncomfortable about it all. So get in there and get yourself checked out! No butts about it! I'm at the "end" of my review so I'll leave you in their capable hands. If you're 50 or older you owe it to yourself to get "scoped out" by Dr. Shores or any of his cohorts. Yes!!! 3 more years and I'll be back. read more

Dr. Nevin and the staff at Charleston GI are my go-to for all things GI!! I am 69 and been getting a colonoscopy every 3 years! My dad died from colon cancer that went undetected until it had metastasized to his liver and passed 3 years later largely because he did not have an ongoing relationship with a quality GI doctor and clinic. I'm convinced that I am still alive because of Dr. Nevin and all those other GI docs that I've been going to since I was 30 years of age!!! read more

Had the best expereince at the Summerville Endoscopy Center with Dr. Basile, Michelle and the entire staff yesterday. They made feel so comfortable from the moment I walked in and even after I left with a follow up call. I would highly suggest Charleston GI and Dr. Basile for your GI needs! read more

Dr Royall and his team at Charleston GI provided a friendly, well organized, and professional approach for an outpatient colonoscopy procedure. The written directions for the pre-surgery preparation were clear and easy to follow! Everyone's personal interactions with me were warm and caring in contrast to some offices that appear detached and indifferent. Dr. Royall has built a team that makes it okay to go in for a colonoscopy.... And in my opinion , that's saying something!!! read more

A Plus experience for a very uncomfortable procedure. Every single person on staff offered care and assistance at a very high level. Dr. Irions is my new favorite physician on the entire planet! Highly recommend this practice. read more

Thank you Charleston GI for taking good care of me. Dr. Patel was awesome! And the nursing staff was great!

Went for a hemorrhoid that wasn't hurting. They made it worse and I've been in pain every day since. They referred me to a real surgeon with Roper St Francis who informed me it isn't even a hemorrhoid. So Charleston GI took $400, wasted a month of my time on and off, and gave me a new problem i didn't have prior to my visit. If they had examined me none of this would have happened. Instead they only spoke with me and sent me on my way with a scrip. They are just another doctor writing bs scrips looking to take your money and get you out asap to get the next person in. If the pain and damage from them is still there next month I'll have to go BACK to Roper to try to further assess what damage they might have caused. DO NOT GO HERE THEY DID NOT LISTEN. I told 4 people i wasn't in pain, Roper informed me they should have never tried treatment like that. They are a complete joke. read more

Well .. referral, w/o TMI.. :( got to have all checked out! But I must say on a positive note: everyone was super nice! Efficient, already had plugged in on my medical records which is a lot... pack your patience! These professionals are busy! Dr. Basil, was very thorough in my concerns, very pleasant, after spending a few minutes with me, he knew what to do.. I was given printed instructions, it's not going to be fun, no "Food " for 48"hrs???? :(( so when this is over, I will return... xoxoxo ( read more

Terrible experience. Horrible burning in my throat and extremely difficult to swallow which I told them upon waking up. 15 minutes after end of procedure, high fever developed. Called them to report and they did not call me back until late afternoon after I had already sought help from my primary care physician who ordered an x-ray and put me on antibiotics. read more

If I could give this place zero stars I would, but it isn't possible. The staff is rude and the doctor I saw, Marsteller, had the personality and bedside manner of a hacksaw. My initial appointment - the "meet and greet" for which I paid $250 lasted about 5 minutes. It was, in essence, his singular pronouncement that he was going to perform a particular procedure. We really didn't need the appointment except to pad his pockets. The scheduling was all that was necessary. At the "procedure" at the West Ashley center, I was asked to sign a release about their labs. I told them I wanted my labs to go to a lab that was in my insurance network. They told me they had agreements with all the labs. Surprise! I just got a bill for over $1000 because they sent my lab work to a lab that was out of network. That must be difficult to do with Aetna. Maybe it's like the drug they prescribed for me and every other person I heard coming out of recovery - perhaps they have another arrangement with the pharmaceutical rep? Seriously, as I sat waiting for 45 minutes for my "procedure" I listened to the "physicians" talking to the patients as they came back from their own procedures and each and every one of them got a prescription for the same thing. Each of them. It's difficult to imagine we all would need the same thing. I would stay away from these people and I will never go back to these idiots. Such a mistake. I've already spoken to my referring physician, for whom I have the utmost respect, and he is horrified. I hope you are as well. read more

Don't let them nickel and dime you for everything. They gave me an unnecessary follow up appointment after my procedure and after waiting an hour for a ten minute exam they charged me $155. I was led to believe after the procedure that the follow up was part of it. I feel taken advantage of since I was still under the effects of anesthesia. read more

I was referred by my primary doctor. The person who called me to set up for screening colonoscopy was rude and very impatient. She did not listen to me and was more concerned about running out the door at 1pm on Friday which is when they close. I canceled the appnt and will seek services elsewhere. They are worst than MUSC GI department. read more

Went to the Charleston Gi to get a procedure done they told me my deductible will be $350 after the procedure I receive bills for $809 they told me that was explained to me before the procedure but it wasn't they won't even work with me do not deal with this doctor office. Rip off read more