I had been a patient of Dr. Smith at Charleston GI for years. He's a very nice and friendly doctor…read more Last, year, my insurance company refused to cover a prescription for Humira, which I had been taking with minimal to no side effects for years, I asked the nurse for help. She was extremely rude and unhelpful. I was then switched to a biosimilar, and months later I experienced significant side effects. I left several messages with the nurse to have Dr. Smith call me to no avail. I then obtained insurance with a new company hoping to get back on Humira. The insurance company representative told me that my doctor needed to submit a prior authorization form. I asked the nurse to do so and to copy me, particularly since she refused to speak with the insurance representative or allow me to speak directly with the doctor. Apparently, she never submitted it. I found a new doctor, and within one week I was approved for Humira again.

Denial to schedule due to full bill not paid‼Well, this message is not about any of the doctors,…read morebut the billing !!! I had a procedure back in Dec. 2025 and gave a wonderful review to include billing , but I must recall my message about the billing process being great. Today , I called the office to schedule an appointment and was told " my account was Blocked" because my balance in Dec was not paid. What!!!! First , I must say I don't have a problem of making a payment which I discussed with the young lady when I had my procedure. She stated making a payment is fine. No one called to discuss a payment arrangement or stated I had a specific amount of time to pay off my balance. With this being said my bill is under 700 and it has only been 3 months and I have made 4 payments 2 payments where I had my procedure (down payment, and balance due from that facility) , 2 payments as of today to Charleston GI which I made earlier this month and one today. I wrote this post because I knew someone from the office would read and want to respond . So I must say the payment isn't really the problem. I don't mind making a payment, but I do mind you denying me to schedule because the balance is not paid in full. Very disappointed in how your billing is set up for your patients!!!! Is this how Roper treats their patients???If you have a specific amount of time for a balance to be paid you should tell ALL patients upfront .To include , give payment options meaning different ways to pay off by drafting from an account , taking a payment out each month to get balance paid off. I would just say you should NEVER deny someone treatment for inability to pay. I must say even though I can pay something ,their are people who can't pay at all and I think this is wrong . Fix your billing process and work with your patients‼‼

Had an appt - got in quickly - Really like the Doctor Snd…read morestaff Going again for more test Great experience

After being a patient for years, i called today bc of a chrones flare and was turned away. I was…read moreinformed of a bill from my last colonoscopy of 470. One i was not advised of at the time of srvc or since. When i offered to pay 100 to be seen today, i was told that was not enough. I asked to speak to an ofc man and was told they did not have time tt to me.. obviously uts not about the patient at Palmetto but about the money!

absolutely horrible administrative services. They use a third party that never returns phone calls…read moreor can answer even the most simple questions regarding their bills. I had treatment 21 months ago. It took them a year to file the claim with BCBS sc then, try the blame BCBS for not paying the claim timely. Fortunately I saved my EOB. After spending close to 4 hours over a week on the phone with their office manager, Tanya Stark, I paid them $604.41. This was in July 23. It was cashed in Aug. today I received in invoice for the same amount. When trying to call the automated attendant recorded answer is, "leave name and number and someone will get back with you"!!! Unbelievable! Dr Suarez is five star but his service support is horrible. Due to this experience I have found a new doctor and will NEVER use them or recommend to anyone.

I love doctor Schnell! This place is hard to get into but worth the wait. I appreciate their…read morekindness and their office is always clean!

Modern hospital, with extremely helpful, educated, and friendly staff…read more The worst I can say is that parking for handicapped is extraordinary, but for the rest of us requires a fairly good trek from the parking lot at the rear, unless you are quite lucky to get one space closer up.

Difficult review to write, and it will run long. Doing this at an odd hour as I've been unable to…read moresleep with many thoughts and feelings running through my head. Relevant backstory: several days ago developed symptoms consistent with blocked bile duct. On Friday, had a piece of toast at 8 a.m. (relevant) went to PCP who immediately sent me to Roper Berkeley, Very good experience there (5+). Confirmed blocked bile duct. Bit of a bugaboo with transportation, but nothing major [Not all Roper hospitals do all surgeries, so transferred to Bon Secours]. Received cube of jello and small drink. Arrived well into evening at Bon Secours, where I met a terrific staff. ERCP scheduled for next day so no food no drink. To this point 5 stars. Saturday had ERCP by excellent surgical staff. All went great. Was allowed bouillon but again nothing to eat or drink after midnight as surgery next day to remove gall bladder. It should be noted here that this surgery is almost always done outpatient and you are sent home after just a couple of hours. But since I was already in hospital, easiest to just get that done. To this point still 5+. Sunday brought some confusion about the laparoscopic surgery time, but finally taken down around noon. Very quick, painless and pleasant experience. Back to room around 3, where vitals taken. Again, to this point 5 stars. The doctor reported to all that I could go home that day. After 3, saw no-one. Finally around 5 asked for any info on food, discharge, etc. This is where things went off the rails. Got lots of pushback about the doctor releasing me didn't mean the hospital had. I understood that and asked what the plan was, and oh, btw, any food or drink? The latter bit got some emphasis when the food delivery people came by in the middle of this discussion to take my non-existent tray away (sort of cosmic karma). To their credit they managed to arrange for a dinner, which was tricky as food services were about to shut down for the day. Not bad food. First meal since that piece of toast on Friday at 8 a.m. Asking for any clarification on when I would be discharged was again met with hostility and hand waiving, but no answer. Overheard: "nicest guy in the place suddenly turns into ..." .(not clearly heard but I got the gist). So with many angry words and a flurry of totally unnecessary rushing, I was shown the door at around 6. Much to my surprise, unlike any other medical facility I've ever been in, you are just allowed to walk out and not be sent out in a wheelchair. Asking about this got more angry words. I understand several things here: (1) they are short staffed; (2) apparently there was some computer glitch; (3) the nurse was stressed about a personal situation and (4) it was within their rights to have me stay another day, which I would have done had they simply said I needed to. I may have been a bit more forceful than I am wont to be but I really dislike ambiguity and hand-waiving instead of a simple answer. "Yes, you need to stay another night and we'll rustle up some food" would have done the trick. I spent 40 years in a service industry, so I have some experience to fall back on. The above interaction would have seen me sacked. So in the last 2 hours what would have easily and enthusiastically been a 5 star review needed to be adjusted downward. My wife, who had patiently been there for 9 hours, felt the whole experience was badly handled and I know was upset. I don't wish to see anyone sacked. But I do hope, should I need to go there again, which is not unlikely as a senior citizen, that such issues can be better managed. Good experience with a tragic ending that didn't need to happen.

They do not listen..they rush you in ..take your money.....Dont even act like they care just take…read morecleanse.. I have been doing ..that I had scan at emergency room that said I needed to be looked at still in pain Even my husband whom doesnt say much of anything said same think and believe me would tell me if I was over acting.

Charleston GI, Dr. Irion and Allison are great. They treat everyone with respect, Dr. Irion took…read morethe time to answer any questions that I had. Allison will respond quickly when you leave a message on the patient portal. My daughter and I have been patients here for over a year and we both love the team at Charleston GI.

This is the very first time I have ever written a negative review on a company, but I felt I had to…read more"warn" potential patients of this practice. I went to Coastal Carolina GI last month for some bowel and stomach issues. From the very start, this office was unprofessional and not helpful at all. I received no less then ten phone calls in one day from them trying to confirm my appointment for the following day... receiving several even after I called back and spoke with somebody to confirm my appointment. The woman on the phone was rude and pretty much hung up on me. At my appointment the following day, I saw Dr. Kaplan and from the very beginning of my appointment seemed to dismiss everything I was saying and I could tell she wasn't taking my problems seriously. After 3 appointments where I was NEVER even given an exam and was instead ordered all these expensive tests that proved to be unnecessary, I decided to switch doctors. It only took my new doctor one visit to figure out what was causing my problems. It only took him to listen to me and give me an exam to figure out what was wrong, all things Dr. Kaplan did not do. I would highly recommend saving your time and money and going to a different GI doctor. I am so incredibly disappointed in this office and wish I never went there in the first place.

From the owner: At Coastal Carolina Gastroenterology and Hepatology, we focus on diseases of the digestive system…read moreand liver. The digestive system includes the esophagus, stomach, small intestine, colon, rectum, pancreas, gallbladder, and bile ducts. We treat conditions such as Colon Polyps and cancer, Irritable Bowel Syndrome (IBS), ulcers, Colitis, heartburn, acid reflux, and Crohn's Disease.

This was my second experience with LCG and I cannot say enough good things about the overall…read moreexperience. The staff was exceptional, warm & welcoming. They accommodated my early arrival, and the procedures both went well to the best of my knowledge. Expectations and procedures were explained in full and I was never anxious or left in the dark. Thank you LCG.

I never actually went in for an appointment to this office but had to see one of their doctors…read morethrough the ER I received a bill from them and had it set on an automatic draft payment. In May of last year 2020 I had to get a new debit card therefore when they tried to draft my payment it was declined....well I had to get a new card instead of calling me to notify me they let it sit until February of 2021 and then sent it to the collections agency. Wow just WOW.....not even a phone call to notify me no bill nothing!!!! I will never recommend this practice to anybody. Horrible customer service. It is just very sad that they will not even try contacting the patient before they just send you straight to collections.

Dr.Fuessner is great. Staff is experienced and kind. My only issue is that you have to go all the…read moreway to West Ashley to have procedures done. A two hour drive is difficult, and unfortunately, we have had find a doctor who does the endoscopy and colonoscopy closer to home. I was sad not to be able to use Palmetto digestive, but traffic being what it is now, impossible to justify that long drive. If it were not for that, I would have given them 5 stars.

They are wonderful, staff courteous. I've been a patient with Dr Feussner for years; he's caring,…read moretakes his time to listen. He is one of the greatest Dr's I have seen.

I have been going to Mt. Pleasant Family Practice for years, back before Dr. Wilson retired. Dr…read more Wilkes was hired on around this time, and he is fantastic! Dr. Wilkes seems to be one of the most intelligent people I know while still maintaining relatability and warmth. The utmost professional, he is thorough and remembers important information at each of my visits. I live almost 20 miles away from this practice, but it's worth the drive!

We have used the doctors in this practice for nearly 40 years. Needless to say, during that length…read moreof time, they have helped my family through countless medical issues. Extraordinarily professional and proficient in every aspect. Every medical need is met and, if a referral is needed, the referral physicians are also top notch. Their in-house phlebotomist is excellent. If further tests are needed, their association with Mt. Pleasant Hospital is definitely a bonus. All the support staff experiences longevity in the practice, so you'll see and get to know everyone in the family of Mt. Pleasant Family Practice. Travis Wilkes, MD and his nursing staff make a trip to the doc a good thing.