I had been a patient of Dr. Smith at Charleston GI for years. He's a very nice and friendly doctor…read more Last, year, my insurance company refused to cover a prescription for Humira, which I had been taking with minimal to no side effects for years, I asked the nurse for help. She was extremely rude and unhelpful. I was then switched to a biosimilar, and months later I experienced significant side effects. I left several messages with the nurse to have Dr. Smith call me to no avail. I then obtained insurance with a new company hoping to get back on Humira. The insurance company representative told me that my doctor needed to submit a prior authorization form. I asked the nurse to do so and to copy me, particularly since she refused to speak with the insurance representative or allow me to speak directly with the doctor. Apparently, she never submitted it. I found a new doctor, and within one week I was approved for Humira again.

On July 30, 2025, I had an endoscopy at Charleston GI. At my initial consultation, a dilation was…read morenever discussed. On the day of the procedure, dilation was suddenly added without meaningful time to consider or consent. After the procedure, I was discharged with no pain medication. Later that day, when I called in severe pain, my wife was told to drive to the office to pick up a paper prescription. It was written incorrectly and rejected at my pharmacy, leaving me in unmanaged pain and public humiliation as the pharmacist suggested I was attempting to pass a fake prescription. That evening, I called Charleston GI's after-hours service and waited over an hour for a return call. When the physician finally called, he was dismissive, laughed at my situation, and told me I could "sue" if I was unhappy. No meaningful care was provided. In the following days, I made multiple attempts to resolve the situation. I contacted the office, delivered a letter in person, and later sent certified mail and faxed notices. Despite these efforts, I remained in pain, unable to sleep, eat, or work. Even after eventually receiving a corrected prescription, the damage was already done. Patients deserve informed consent, competent prescriptions, and supportive aftercare. I did not receive that here. Based on my experience and failed attempts to resolve it directly with Charleston GI, I would not recommend this practice for yourself or your loved ones.

After being a patient for years, i called today bc of a chrones flare and was turned away. I was…read moreinformed of a bill from my last colonoscopy of 470. One i was not advised of at the time of srvc or since. When i offered to pay 100 to be seen today, i was told that was not enough. I asked to speak to an ofc man and was told they did not have time tt to me.. obviously uts not about the patient at Palmetto but about the money!

Even though I live within walking distance of the practice--and even if I chose not to walk, I…read morecould easily take an Uber--this office refuses to treat me because I don't have someone to accompany me. Their policy requires that a patient have someone drive them to the appointment, remain in the waiting room for the entire procedure, and then drive them home. This effectively means that anyone without a spouse, family member, or close friend available during weekday business hours is denied care--not for any medical reason, but simply because they are alone. I'm not asking for special treatment; I'm asking not to be excluded from care because of my personal circumstances. Denying a necessary medical procedure to someone based on whether or not they have a companion is discriminatory and deeply unjust.

They did a great job helping me with medical procedure that I needed some guidance on. They were…read morequick and responsive and very helpful and caring in person.

Jerri was absolutely amazing! She went above and beyond helping me verify my insurance information…read morefor my colonoscopy. She was patient, friendly, and made everything so easy. I couldn't be more grateful!

This was my second experience with LCG and I cannot say enough good things about the overall…read moreexperience. The staff was exceptional, warm & welcoming. They accommodated my early arrival, and the procedures both went well to the best of my knowledge. Expectations and procedures were explained in full and I was never anxious or left in the dark. Thank you LCG.

No thanks. I just…read moremoved here and need a new specialist so after some Googling, came across this practice. I have a no referral insurance policy but a $1300/pp deductible. Not having to go to a PC doctor to get a referral to a specialist definitely saves some coin. Unless you try to go to this practice. I called to make an appointment, and they refused to see me unless a PC doctor referred me specifically to them. I have never heard of this before - I tried to explain that I had been seeing a GI specialist where I used to live and it is a known GI issue and since my insurance doesn't require referrals, can't I just come in? To which they said no. So, they want me to find a new PC doctor, wait for a new patient appointment to be available, pay the Aetna negotiated rate to see that doc (probably $2-300 bucks for a 5 minute conversation that ends with, "yeah, you need to see a GI specialist.") then wait for an available new patient slot at their practice. This practice clearly doesn't give a shit about helping patients, just making sure they pump as much money out of patients as possible.

Modern hospital, with extremely helpful, educated, and friendly staff…read more The worst I can say is that parking for handicapped is extraordinary, but for the rest of us requires a fairly good trek from the parking lot at the rear, unless you are quite lucky to get one space closer up.

Difficult review to write, and it will run long. Doing this at an odd hour as I've been unable to…read moresleep with many thoughts and feelings running through my head. Relevant backstory: several days ago developed symptoms consistent with blocked bile duct. On Friday, had a piece of toast at 8 a.m. (relevant) went to PCP who immediately sent me to Roper Berkeley, Very good experience there (5+). Confirmed blocked bile duct. Bit of a bugaboo with transportation, but nothing major [Not all Roper hospitals do all surgeries, so transferred to Bon Secours]. Received cube of jello and small drink. Arrived well into evening at Bon Secours, where I met a terrific staff. ERCP scheduled for next day so no food no drink. To this point 5 stars. Saturday had ERCP by excellent surgical staff. All went great. Was allowed bouillon but again nothing to eat or drink after midnight as surgery next day to remove gall bladder. It should be noted here that this surgery is almost always done outpatient and you are sent home after just a couple of hours. But since I was already in hospital, easiest to just get that done. To this point still 5+. Sunday brought some confusion about the laparoscopic surgery time, but finally taken down around noon. Very quick, painless and pleasant experience. Back to room around 3, where vitals taken. Again, to this point 5 stars. The doctor reported to all that I could go home that day. After 3, saw no-one. Finally around 5 asked for any info on food, discharge, etc. This is where things went off the rails. Got lots of pushback about the doctor releasing me didn't mean the hospital had. I understood that and asked what the plan was, and oh, btw, any food or drink? The latter bit got some emphasis when the food delivery people came by in the middle of this discussion to take my non-existent tray away (sort of cosmic karma). To their credit they managed to arrange for a dinner, which was tricky as food services were about to shut down for the day. Not bad food. First meal since that piece of toast on Friday at 8 a.m. Asking for any clarification on when I would be discharged was again met with hostility and hand waiving, but no answer. Overheard: "nicest guy in the place suddenly turns into ..." .(not clearly heard but I got the gist). So with many angry words and a flurry of totally unnecessary rushing, I was shown the door at around 6. Much to my surprise, unlike any other medical facility I've ever been in, you are just allowed to walk out and not be sent out in a wheelchair. Asking about this got more angry words. I understand several things here: (1) they are short staffed; (2) apparently there was some computer glitch; (3) the nurse was stressed about a personal situation and (4) it was within their rights to have me stay another day, which I would have done had they simply said I needed to. I may have been a bit more forceful than I am wont to be but I really dislike ambiguity and hand-waiving instead of a simple answer. "Yes, you need to stay another night and we'll rustle up some food" would have done the trick. I spent 40 years in a service industry, so I have some experience to fall back on. The above interaction would have seen me sacked. So in the last 2 hours what would have easily and enthusiastically been a 5 star review needed to be adjusted downward. My wife, who had patiently been there for 9 hours, felt the whole experience was badly handled and I know was upset. I don't wish to see anyone sacked. But I do hope, should I need to go there again, which is not unlikely as a senior citizen, that such issues can be better managed. Good experience with a tragic ending that didn't need to happen.