My experience was a disaster to say the least. As I walked into the salon Michael was drinking…read moreliquor with another customer... he continued to do this through out my appointment. I didn't want my hair cut but he insisted, didn't put any products on my hair after washing it, and well the pictures speak for themselves regarding the color job. I had asked for heavy highlights all over my head (which I usually get from a different salon) because my roots were growing out. It didn't end well but I did get a refund. I'm not quite cute how he has a cosmetology license. Michael was a great person just horrible at dying hair.

I had moved to Charleston some time ago from another state where I had taken for granted having…read moreaccess to very advanced and technical stylists. After four years here in WV, I was still having trouble finding a stylist that can cut technical and fashion-forward hair. Then I met Michael. Michael looks like a combination of Edward Scissorhands with a waistcoat and some steampunk vibes going on. His energy can be described as lively and friendly and you immediately know, this guy knows what he is doing and he is an artist! He has multiple locations, and I sat in an antique barber chair on the Quarrier St. location. I had wanted a modern shag cut with a specific fringe and had a picture. He knew exactly how to make it happen and watching him cut hair is nothing short of magic! As he made his way around my head, cutting, swishing and thinning, I could tell he was sculpting something good out of something drab. ( He even had me turn my head upside down for him to balance the cut!) I have to mention he has his OWN private label hair products and they smell AMAZING. (I recommend the honey shampoo/conditioner) I couldn't be happier with my hair, and that is no easy feat as I am a picky little brat. Charleston is lucky to have him for those of us who want rock-star hair, or a precision pixie he is the guy! This man is a trained Barber/ Stylist combo, so when you find that, you better not let go. He has trained in London and LA and it shows. His haircuts feel tailored just for you. I left today feeling cute, like Joan Jett mixed with a little Carol Brady.

Last minute cancellation by the salon-- I was told there were no available appointments that day,…read morebut their website stated there were multiple appointments available. I have been there multiple times and had positive experiences and tipped well, but I don't want to risk scheduling another appointment that will be needlessly cancelled. Lost a customer

Bethany did a GREAT job on my Hair! I was a new Customer so my first experience was very important!…read moreShe is truly talented with a kind gentle spirit! I did book my next appointment with Bethany prior to leaving the Shop! Many compliments on my Color and Styled Hair Cut. Everyone was Friendly! Ty, MJ

Ok. Nice location and decor. Massage not that good, but it was a relaxing setting. I will try here…read moreagain in the future. It may have just been an off day. They were prompt with my appointment a few weeks ago.

I rarely leave negative reviews, but I feel this situation deserves to be shared as a form of…read morefeedback. I scheduled a last-minute massage after dealing with a severe knot in my neck that was causing headaches. I was genuinely looking forward to this appointment more than any massage I've ever booked. I even excitedly arrived 15 minutes early and proceeded to show the front desk my confirmation text to check in. Unfortunately, they could not locate my appointment in their system and had no idea why. I was told there must have been a double booking because another client had also scheduled the same time slot. I received a brief apology and was simply sent on my way. To drive there, show a confirmed appointment, and still be turned away with no solution or compensation was extremely disappointing. The error was theirs, yet nothing was offered -- not a discount, not a reschedule priority, not even a small gesture like a gift card. I feel like good customer service isn't about being perfect -- it's about how a business handles a mistake. In this case, they did nothing, and that's why I won't be returning.

I called 4 times and left detail messages Never received a call back…read moreHair needed highlights and lowlights I had previously had my hair colored there And it looked great She charged me 180.00 I gave a 20.00 tip. My opinion I felt I wasn't snooty enough to deserve a call back

Ken is the best hair stylist I have ever had!! I have experienced hair stylist who were very good,…read morebut Ken is the best of all!! The conversation is always interesting and I find him to be kind and thoughtful! His hair washing technique is awesome. I have been coming to Ken for over 3 years and will continue to see him because he is the very best!! Thank you Ken for your wonderful service!!

To say that I love this place is an understatement. The staff is amazingly friendly and…read moreprofessional, but the atmosphere is definitely relaxed. It was great to be able to work on my tan and then come back a few hours later and get my nails, facial, AND hair done for homecoming! My sister got everything done there for her SAHS Prom last year and was totally in love too. Now we go back all the time. They have tons of parking and the owner is the sweetest lady. The receptionist is really nice too. I definitely recommend this place to anyone wanting to work on their tan, get their nails done, and hair, all in one place by a friendly staff for an affordable price. It's nice to know that you can still afford to be pampered and beautiful, even during a recession!

So since I've moved here a few months ago, I've been searching for a licensed esthetician who is ok…read morewith doing a Brazilian Wax on a male. So I found this ad & called on Monday, she called me back yesterday & said sure, no problem. So I go into today, & Chelsea is like a dream come true. She's extremely nice, made me feel very comfortable, & talked with my wife as well (due to a medical problem, she had to come with me). She did a great job, & yes, I will be returning to her. Yes guy's, it hurts, but women don't want all those fuzzy wuzzy's down there, so man up & get it done! Believe me, your other half will thank you! Chelsea, I adore you for putting up with my sick sense of humor!

Not only is this a cute boutique, they have so many amazing services. Best Pedicure I have ever…read morehad! Susie is the best!!

Did a great job trimming my long hair! Also had a great pedicure! Highly recommended this…read moreestablishment

Love this place. Everyone here is so sweet and nice. I recommend Sarah. Doesn't take long to get…read morefinished. Small place but the location is a little tricky because you can easily miss it if you're not looking.