Professional, super friendly & efficient with competitive prices- employees are top notch & trustworthy. Appointments are easy to get & they get you in & out fast! Also my babies nails look phenomenal every time! I highly recommend! read more

We have been using Charlie's for several years now. We have done grooming, day care, and boarding. They are always friendly, and very knowledgeable. It is a treat to visit! This week it is possible they may have saved my dog from serious complications, as Ashley found an anal gland had ruptured when grooming her. She advised an immediate vet visit which was extensive. Thanks to Charlie's for a healthy, happy, well groomed pup! read more

Awful experience. Funny thing was I was warned not to go there. My dog got chewed up there. After I took dog to vet my wife called Charlie's and he told her off. I then called he treated me horrible. He was very defensive and my dog was the one hurt. I was warned. read more

I tried to write a review, but there are so many issues with this facility(mainly the owner) that I couldn't fit it into the word limit, so I will sum it up as best I can. Long story short, the owner of Charlie's Bark Park is extremely rude, disrespectful, and condescending. My fiancé and I took our dog here while we were on vacation because the facilities reminded us of the facility that we took our dog to when we lived in Florida, a location that we as well as our dog had very good experiences at. I wish I could say the same about this facility. The main issue with this facility is how the owner treats people. My fiancé and I each had interactions with the owner in which the owner was condescending and extremely rude. He is a self proclaimed "dog psychologist", but a used car salesman is a better suitable description of this person. He speaks to people in a way that is very degrading, trying to make others feel as though they are inferior or "below" him. He has no respect and has no ability to have a respectful, adult conversation with others. I could go on and on about his treatment of people, but that would be pointless. Overall the things you need to know before considering Charlie's Bark Park for your pet is: They are highly disorganized (losing items i.e our dogs blanket, calling our clearly male dog a she & forgetting to note things) They obviously do not have the staff and resources to handle that many dogs considering we found out our dog was left alone with others on multiple occasions. No matter what, dogs should never be left alone with others...especially in a boarding type situation. The owner is rude and disrespectful to pet parents. The way he speaks to people is absolutely insane and I really do hope he treats animals better than he treated us. This is an obvious trend if you look at other reviews. We will NEVER be returning here and do not recommend this place to anyone. I encourage anyone thinking about this place to read the reviews left by others. You will see a pattern in issues related to the Owner. read more

We have taken our dog to Charlie's Bark Park several times and have always been left happy. At first, we were a little concerned letting our dog do daycare that, at the time we first started, was unsupervised. However, we have seen him grow in his interactions with other dogs- turning from a overly-rambunctious idiot to a dog that can actually pick up on social cues from other dogs. The staff has been nothing but friendly and I highly recommend this business. They take excellent care of our boy. read more

Definitely our preferred dog "sitter" . We live in Madison & weather permitting I'll take the 20 min drive to Bellville rather than leave our 100 lb lab mix at an in town kennel. These folks are GENUINE dog people. They remember you, your dog & really pay attention to your pet's needs/disposition. We've left our pooch at a chi-chi "T.V. in every kennel" place and our dog was depressed. They told us "he barks when people pass his cage, he was licking the bars" DUH. Maybe if their kennels weren't so small or if they would PLAY with him? He LIKES being left at Charlie's Bark Park! Honestly, our doggie is getting up there in years and they take great care of him no matter what special diet or vitamins or plaque spray (Thanks guys!) I send. Oh... and whatever shampoo they use leaves our dog smelling really good for a long time. THAT was a first. read more

Chad, his family, and staff are amazing! I have recommended Charlie's to all my friends with dogs. My little guy comes back happy, tired (from all the play), and he even moops for a few days after because he misses the place. They follow the oddest directions for charing for my dog to perfection. I have even called to check in on him and a very detailed account of his day. I have tired most of the Madison doggie "spas" and they don't compare and quality and value. Please don't be deterred by going to Belleville, it is only a few minutes off of 151 from Verona. You will love it. They also have great hours. read more

They are great and personal. Everyone is friendly. My dog use to be scared to go to the groomers and now he isn't! I tried 3 other groomers and he never calmed down until I brought him here. My other dog lived on a farm his first 8 years so wasn't around too many other dogs. He loved the dog park so I tried daycare. Charlie's was AMAZING at working with him and spent time explaining my dog's anxiety, social interaction with other dogs. I highly recommend them. read more

Do not get taken in by the "small town" "we care" motto of this business. They do not care about your dog or the level of service they provide. You can ignore their mission statement which states: Our Mission To create an environment where every single pet in our care feels comfortable, safe and happy. To work with each customer individually to provide the nurturing care your loved one needs and deserves. To promote open communication by creating an atmosphere where constructive feedback is easy to give. To maintain the highest level of cleanliness and sanitation. All guests shall meet the minimum health and vaccinations requirements, so we can provide a healthy environment for everyone. To always listen and respond to our customers and our doggie guests! It was our first time at this business for a routine grooming. Our dog was injured and required vet. Did they care? No. Did they accept responsibility? No. Were they worried? Yes-about the fact that if they acknowledged this tragedy by helping with the vet bill or refunding the grooming fee, would get out and other customers would expect the same. I found that to be a very odd statement-How many "others" experienced the same that we did?! PLEASE, DO THE RIGHT THING FOR YOUR DOG. Drive the short distance to Madison and know your dog will be safe. read more

DO NOT BOARD YOUR PET AT CHARLIE'S BARK PARK! (CBP) CBP did not inform us of the SERIOUS injuries our dog sustained from another dog while in their care. We had to discover the bleeding from puncture wounds and the severe bruising on our own even though she had been bathed at CBP before coming home. The injuries required internal and external stitches, warm compresses, overnight at the animal hospital, 2 medications, and 12 days in a cone. CBP took no responsibility for the care required but that is the least of my disgust. Think about it...they either didn't know (highly unlikely) which is negligent and horrifying or they did know and did not inform which is even worse. Save your pet the pain and look elsewhere for your boarding needs. PLEASE do not disregard this review and the other one stars on this page. read more

I have used Charlie's Bark Park for over 3 years now. I couldn't be happier with the service and the community. I like that day care and boarding are billed separately, implying that you can have your dog play and nap on alternate days and save quite a bit of money. Allie is happy to go there and happy when she comes back. I love this place, and don't mind the 30 minute drive to drop off and pick up my dog. read more

Went in to schedule a grooming for my dog and first asked about a stray and was immediately meet with the most aggressive and confrontational business "professional" I've ever met. Then her husband called me and my wife liars. I have never been treated so rudely by a service provider in my life. No way to behave with customers. I will drive into Verona from now on. They seem confused about their own policies and procedures and are totally willing to take that out on customers. I am a very loyal customer and prefer to use local services. This is a very unfortunate situation for all involved. Also was going to request some in home training. So I'll be looking for that as well. read more

My dogs love daycare, they come home tired and happy!! Also love the quality of grooming services, smells and looks wonderful after bathing from Charlie's. Theses people will go the extra mile to get to know and love your dogs!! read more

Even though I live 35 minutes from Belleville now, I happily make the drive whenever I need to board my pup. I've had nothing but positive experiences with the staff at Charlie's. My dog can be a little shy and clingy with me, but she genuinely seems to like the staff at Charlie's, and they obviously like her, too. I'm always sad to travel without my dog, but I feel comforted knowing that she's in good hands. I recently left her for a week over the holidays just after she was diagnosed with some minor health issues. I was nervous, but the folks at Charlie's took good care of her. Because they know her, they were easily able to watch for any changes in her behavior and would've notified me immediately if anything seemed off. It made me feel much more comfortable leaving her. Thanks, Charlie's staff! read more

We left our two dogs here for a second time and they were well taken care of. The staff is always friendly and have encouraged us to call if we wanted to know how they were doing. We were called right away when our dog was not putting weight on one leg. We asked them to keep her quiet for the rest of the stay and when we called back later that day she was doing better. When we pick her up she was fine. We appreciated the immediate call and for them working with us on a plan to keep her quiet til our return. When we call they are friendly and answer all of our questions. I would recommend them for their excellent service. read more

I live in Madison and the half hour drive and back to Charlie's is totally worth it. I got a new dog (Australian Shepherd) just a month ago and he had pent up all this energy over the course of the month so I decided to take him to do their doggy daycare and to spend the night. When I picked him up the next day it was like having a new dog...in a good way. My dog was happy to see me, didnt seem upset over his stay and was tired beyond belief- exactly what I wanted. The owner Chad spoke with me for about 10 minutes about training strategies and was very welcoming. Will definitely be bringing my dog here whenever I need to go out of town or whenever my dog needs a few hours of running with some other dogs. read more

Last month, I called to get the grooming prices for each dog--I was very specific and included breed and weight when I asked. I was told the price and I made the appointment. When I picked my dogs up, I was told a different price. The worker at the front desk was extremely courteous, checking on why the price I was being charged and the price I was quoted were different. She showed great customer service by honoring the price I was quoted. A few days later, on a Sunday, I received a call from Charlie's Bark Park telling me they can't "give away services" and could I send them the last $20 on my bill. I wasn't aware there was still a balance on my bill, as I paid when I picked up my dogs. There was no mention of a remaining balance. I unfortunately didn't get the name of who called me, but they recited that line a handful of times, that they couldn't "give away services." A business is not giving away services by honoring the price your customer was quoted. When I sent the above email to a Charlie's manager to ask why the quoted price wasn't being honored, they said: " I will go ahead and write off this amount due. I would rather you not use our business in the future. Customer relationships are more important to us than the number of customers we have. We already have competitive rates. We work very hard to provide great care and I believe our customers are getting a lot of value for their money spent with us. If you feel our prices are too high, then you can simply find another facility to use." I never said the prices were too high...just asked why I was quoted one price and charged another. read more

Three months after my dogs stayed at the one in Monroe, I made a new reservation. I was told I had an outstanding bill due for dog food -- dog food I never bought. I disagreed and was told if I wasn't going to pay it, I could take my dogs somewhere else. They expected me to just pay the $50+ bill without arguing, assuming, I guess, that I wouldn't remember not buying the food. During the time my dogs stayed there, I was charged an extra day because they were picked up past 1 p.m. I too, like Edward N., was called a liar. I too, have not been treated so rudely by a service provider. I too will drive elsewhere. They said they had a video of the food purchase, but had "deleted" it because it was so old. I never received any invoice, only a demand for payment of the "bill" up front before a new stay. read more

If less than one star w an option, that is what they would get. O not take your pets here. Unless your dog is capable of winning all fights, you are putting your dog at risk. Fights re common and injuries happen. I have had issues with my pet, and know of two others who's pet suffered injuries. Worse of all, they won't notify you if something does happen. read more

It is a shame that a local business does not treat local customers the way it should. What once was, is no longer at this business. Read the more recent reviews and there is a trend of poor customer service, lack of professionalism and defensiveness. After my own negative interaction, I found that a number of others experienced similar or worse treatment including trying to cover up an injury. My pets are almost my kids - I need to trust where I leave them. My experience with another local dog daycare has been exceedingly better - with caregivers (yes, more than one) constantly with the dogs, in person, supervising activities. read more

Charlie's is a must visit! Chad and his staff are always there to help! The dogs are always well taken care of and they Great you well every time! I'd encourage anyone to try Charlie's bark park for daycare, boarding and grooming! A+++ read more

Be careful before investing in this business, packages are nonrefundable! I was disappointed in the way I was treated as a customer as well as a few other things. I also found other people in the community who do not prefer their services for various reasons. According to them, dog/customer safety is their priority (as well as being sued since it was mentioned twice), but that does not excuse their own behavior on how they handled our one-time incident. Any suggestions/concerns were responded with, patronizing ego filled monologues, go somewhere else or a threat to refuse service, without offering to refund what was left of my package. The Dog Den, not too far from Belleville, provides excellent respectful service with positive training techniques. Since I work in Madison, there are several locations, like the Dog Den, I can take my business to who are closer to work and have higher reviews but I wanted to use a local service. As the owner said, there are other businesses to support in Belleville. read more

I would NEVER recommend this place. I had my 9 year old dog in for simple grooming and he left with 2 gashes that required 5 staples at the vet. Worst part is when I picked him up, she called the "nicks." When owner was contacted she stated this has happened "many times" at there facility. After further conversation, the owner then asked that I not come back to the facility...as if I ever would!? I wouldn't recommed this place to my enemy...very inexperienced and unsafe! Better luck in your next business Chad and Heidi read more

This review is for Charlie's Bark Park's owner Chad and his dog training, he is fantastic. We've paid for multiple trainers over the years to help us with our dog and Chad by far is the best dog trainer we've used. He WILL NOT feed your dog a bag of treats to train, nor will he use force to make the dog listen. He uses the Calm Submissive approach and it does work. Chad is very honest and upfront with you regarding what you need to do. Best of all, he will not tell you that you have to pay for him to come twice a week for months to get the dog trained. He's always a phone call or email away and is very good about talking you through issues and question you have. read more

Honestly, I'd love to give them a better review because it's close to home and would be so convenient, but I've consistently felt belittled by the staff. They genuinely seem annoyed to have to help you or be around dogs. Sure, mine are large and a handful sometimes, BUT YOU'RE A DOG KENNEL/DAYCARE. THEY'RE DOGS. The kennel in Fitchburg is so much friendlier. read more

We really appreciate having Charlie's Bark Park near our home in Monticello. We have used them for our boarding needs exclusively for 3 years. Our 2 large dogs like being together so having the family kennel or adjoining kennels is a plus for them. All of the staff at Charlies Bark Park really love dogs and have taken great care of our pets be it a 2 day stay or a 2 week stay. read more

If a business's goal is to put forth the best first impression and actually attract clients, they did the complete opposite. The staff is unprofessional, defensive and rude. If people are this rude to potential clients, I am certainly not going to continue being a client and risk them providing even worse customer service to me and my dog. I do not trust this place and I can see from the other reviews that there are many others out there that feel the same way. I find it interesting that so many people are saying the same things about the character of these business owners. read more

DO NOT TRUST THESE PEOPLE WITH YOUR DOG! I took my son's dog to Charlie's Bark Park for the first time on August 9, 2017. She was only there for 3 hours - from 1:30-4:30. When I brought her home, I noticed she had been bitten several times and ultimately had to take her to the emergency vet for stitches. When I asked the owner about what happened, he said they didn't know she had been bitten. He said these things happen and he will not accept any responsibility for what happened to her. My son questioned the verbiage on their website that states "Our Dog Park staff are experts when it comes to introductions! Dogs who are new to daycare will go with a small group of compatible dogs. Newer dogs are constantly observed during the first several days of attendance." The owner told him that statement probably needs to be re-worded. It should be noted that when I picked the dog up, the "handler" that was supposed to be watching the dogs was in the reception area talking to the receptionist and obviously was not caring for or watching the dogs. Since my dog's son was new to the site, according to their website she should have been with the dog at all times. This obviously was not the case! He also insinuated that my son's dog was bit because I brought her in the middle of the day instead of first thing in the morning. My son again asked him about this statement on his website "Half Days - You are welcome to drop off and pick up anytime during our open hours. A half day is 4 hours or less. We do have a 15 minute grace period because we all run late once in a while!". He said they are going to get rid of the half day option. If newer dogs are constantly observed, how on earth is it that she was bitten in several places and the staff at the bark park were not even aware of the fact she had been bitten. My son asked to see the camera footage and the owner stated their camera system is not working. It should be noted that when I took my son's dog to the vet to have the stitches removed, my vet said she has had several dogs come to her that have been bitten or have been injured while at Charlie's Bark Park so this is obviously not the first time this has happened. If you love your dog and care about your dog's well-being and health, DO NOT take your dog to Charlie's Bark Park! read more

Never in my life have I had such an awful experience with a business. I took my dog to Charlie's for boarding and asked questions about her care since it was my first time there. I told them that my dog has been to daycare plenty of times so I was sure she would do well with other dogs. The lady asked me where I take her and I told them, and I could instantly tell she was annoyed that I was from the area and was taking my dog to a daycare in Madison. I did tell them I read the reviews on the business (um...doesn't everyone read reviews for something as important as taking care of your dog?). I also said "I just want to make sure my dog is being taken care of." I left...got home...and got a call from the owner. Holy hell he acts like a child. He YELLED at me on the phone and said I was degrading to his business and my dog was never welcome there and someone needed to come get her. He said I was the type of person who would write a bad review if my dog got bit. He continued to YELL at me for about 3 minutes until I had to interrupt him to ask him if he was ever going to let me speak. I have never in my life been treated so rudely by a "successful business owner" (his words..NOT mine). My husband went to pick up our dog and the wife told my husband I said "are you guys going to kill my dog?" Never once did those words come out of my mouth...and why would I leave my dog with a company if I thought they were going to kill my dog? Then the owner got in my husband's face and told him we are the kind of customers that aren't allowed at his business and continued to tell my husband things I supposedly said to them. He also told me the daycare I normally take my dog to had a dog die in their care and then said "yeh, so keep taking your dog there." Save yourself the headache and drive to Madison for your dog care/boarding/daycare needs. I cannot say enough how rude, crude, and degrading the owner was and what a joke all of this has been. I have told every single dog person I know about this and they are appalled. I have even reached out to others in the area to see if they had any good/bad experiences and boy I wish I would have done it in the first place as so far, I haven't heard much positive. Word of mouth is the best advertising. read more