Friendly! Not a superstore, for better or worse, mostly better. Perfectly clean bathroom with no…read moresmell. The whole store and premises is impeccably clean and well organized. I was trying to jury-rig something, and the guy minding the store helped me think outside the box.

Love this store. We needed hearth stone for our fireplace facelift. We checked Home Depot and…read moreLowe's , Home Depot had terrible reviews and were over priced by $10 a stone, Lowe's had discontinued their offering. AG Hungerford had the perfect product in beautiful condition at the best price. Just a about 10 minutes south of La Plata and well worth the drive. Thanks Al for keeping our project moving forward, great store don't change a thing

This store doesn't even deserve one star…read more My husband and I purchased two faux stove heaters for our boat from this store 3 weeks ago. It didn't kick out the heat like we had hoped for. We recently found two small heaters from West Marine that made the boat 10 degrees warmer and that's all it took and it made a huge difference. So today, Feb 13, 2014 we returned the heaters with the receipt. We were told they wouldn't return the heaters without the original boxes. My husband told them he's pretty sure the boxes were stored in the fly bridge of the boat and we would be right back since the marina was only 5 minutes away. The cashier said she is 52 yrs old and lived in the area all her life and in all her years never knew any place that would return an item without the original packaging. My husband replied, "I can tell". She proceeded to call my husband the f word and said, "what, you're 5'5?" So if you are less than 5'8 ft, you may be made fun of for your height. Call my husband something that he is, but not something that he isn't. Her comment was completely ignorant. Really? Wow, calling someone the f word whether you are gay or not is beyond words, especially for a retailer. Still, my husband didn't call her one bad word. He just told her he could tell she lived in the area all her life and she needed to get out. This is when the clerk threatened to get her boyfriend next door to kick my husband's ass. My husband asked her if her boss knew that she treated customers like this. She replied, "My boss loves me." -------- WOW.... We came back to the store the 2nd time with the original boxes that are STILL in perfect condition, the heaters are STILL in perfect condition and we had the receipt. It only said no refunds are granted without the receipt. So what was the problem? The store clerks said they couldn't give us a refund because the guy who approves the returns was not there. Did he purposely leave so we couldn't get our refund? He knew we were coming right back. We ended up calling the sheriff about pressing charges for the clerk's threats, but was told there was nothing we could do. The sheriff met us back at the store. When we arrived, the sheriff said the clerk claimed that my husband threatened to shoot them and that's why she treated to have her boyfriend kick my husband's ass. My husband and I looked at each other with such disbelief. One task should have been simple. I worked in retail before and being on both sides of the situation, NO ONE SHOULD EVER HAVE TO GO THROUGH THIS. The sheriff was kind enough to mediate the situation and the store agreed to return our heaters. HOOOOOLY--- HELL. We will stick with Home Depot and the nice folks at DO IT BEST hardware store down the street.

True Value is one of two hardware stores in the Churchton / Deale area. It uses to be owned by a…read moreman name Frank who ran the store into the ground, he was horrible and treated customers with disrespect. The new owner unsure of his name is better if not a little strange though. When ever I am looking for anything in the store I'm normally asked do you need help, sometimes it's annoying but ehh they are trying to ensure I get the right product. Lately the monthly sales have been excellent, to the point I have purchased each sale item! The over all of the store is clean and the people generally nice, I have seen customers yell and get treated with bad service because of it. If you buy the wrong thing bring it back in the box with your original receipt and the owner/manager makes sure you get refunded fast. I had bought something that should have been a sales item 3 weeks ago and didn't notice till I saw my receipt two days later that I did not get the sale price; I went back to the store with the receipt and I was credited back the amount over charged and offered a 10% discount on my next purchase. I use this store for my quick items and paint as their section is hug for a small store. The bins in the back make it easy to find the hardware you are looking for even if I feel the store doesn't have all I need like home depot.

I would have wrote this sooner but Ive have some medical issues and Im just getting to writing this…read moreafter I bought my mower home and checked it out. Would have been 1 star if it hadn't of been for the cashier lady who was extremely kind. I dropped my John Deer lawn mower off to be looked at and because it was breaking belts the past 2-3 years, Ive had the tractor since 2014 and purchased it from here. I explained that something must be wrong that the belts are just snapping, that ever since the first belt broke that I haven't ben able to keep a belt on the mower. Sometimes it snaps and the last time it shredded, it got so hot that it like melted the belt. Maybe I did something wrong when I took the deck off to replace the first belt? I dropped it off on 08.16.23 lady told me someone would look at it and they would call me to let me know what is wrong and what it would cost, on 08.21.23 someone called and said your mower is ready for pickup. I explained know one called to let me know what is wrong and the price, what if I didn't want it fixed? She said well it's fixed and told me it is $156.83, I went the next day to pick it up. I paid for it and took the paper to the service area, the lady in the service area told me to go to the next building and someone would help me. I went in and Wes took my paperwork handed it back to me and we walked outside, I read the receipt that said they cut a bolt off. After Wes put the tractor on my trailer I tried to ask him about what was wrong why did they have to cut off bolts, he told me with an attitude like I was nothing him that he wasn't the mechanic that fixed it and that they him professional to do repairs so it should be fixed.. I thought to my self WHAT an ASS he must think he's to good for himself to try and help a customer out, this is great for business. I just don't understand why after 7 years that a bolt had to be cut off that was never an issue before, I cut grass and the belt gets extremely hot after cutting about 1/2 acre. I stop and let it cool and then cut more, Im afraid the belt is going to break again after getting so hot, I surely anti taking it back to Lusby. If any mechanic can't stop and help a customer out with questions I don't know why anyone would ever have service done there. I just sent my son up there a few weeks ago to purchase a zero turn now Im sorry I did that.

My experience with Lusby Motor was absolutely wonderful. I dealt directly with Wes and he was…read moregreat. I sent an email with some questions, and he got right back to me. Then, I called as I had more questions about two different pieces of equipment that I was trying to choose between. He answered every single one of them without any hesitation. I then asked if it was ok to come by and test the equipment before making my final choice, and again that was not a problem to do so. Once arriving to the business, I was greeted with a smile from Wes's dad, and he escorted me to the back to finally meet Wes. Once I met Wes, he took me out to test some equipment, showing me how to operate it, as well as answering more questions. Then I made my decision, and went to pay for the equipment, the ladies at the front were absolutely awesome and had a great attitude and all smiles. I had my lawnmower delivered a few days later and the deliver driving was just as nice as the rest of the staff. Needless to say, I don't think that you can last 105 years, as a business by luck. Wes and his staff are top notch and that is no accident. They are great and they have future customer in me.

So I frequent this store a lot and actually like it. However, tonight as I walked in with my fiancé…read moreto get one small item around 9:29pm there was something we did not like. The hours say this store closes at 10pm, and again we walked in at 9:29pm. I'm not sure what the issue was with one of the young ladies working during this shift but there was obviously no self-checkouts open (like usual as of lately) so unfortunately yes it means we had to let you check us out. But the female behind the counter who had what appeared to plaits or braids in her hair with a skully cap went behind the counter as we walked up but had her back to us and huffed and puffed several times to show her irritation that we came to the checkout counter. Then proceeded to continue doing so with her back turned to us, and as the customer (and yes I've worked in customer service retail before) I should not have to make an announcement to you that I'm standing here at the counter. As if her attitude and passive aggressiveness wasn't enough, she then proceeded to say, "So y'all just going to stand there and ain't gon say anything?" I just looked at her and gave her a look that showed I'm not entertaining her ignorance. Then she said, "Okay was that it? " and we said, "Yes." and of course she continues on with the attitude and then says, "Okay.... have a good night " after she rang us up. Again I wasn't going to dignify her ignorance with a response. But I am writing this review so management can know one of the young ladies that worked that current shift tonight needs to be reprimanded and she definitely needs to be retrained on what GOOD customer service is because that clearly was not it at all; I have definitely always experienced better customer service from other workers there during the day shift and the night shift, but this is the first time I experienced extreme rudeness from start to finish. Again I've worked in customer service and retail and I understand it can be a frustrating job and it could be long days for people, however if you're going to project your negative mood and attitude onto the customers then maybe that's not the job for you and don't show up to work. This is another reason I agree with what other customers have said about the self checkout lines; if customers they're going to have to be dealing with disrespect like that on a regular basis then the self checkout lines need to be open for us to check ourselves out in peace.

Not a bad store to pick up some small items, especially if you aren't in the mood for Walmart or…read morethe other big box stores. I found everything I needed with little hassle and was greeted very politely by at least one or two employees. They only have one cashier usually so bring your patience. And, the white fellow with all the tattoos licks his fingers to get the bags loose....wasn't fond of that. But, luckily he went on his break by the time I reached the register. Overall, not a bad place to grab a few essentials. Update: I found some foreign particles in my Gain washing powder. And, the candy I bought was old and expired. I went back to the store to exchange and the manager initially refused to return my money. My husband had attempted to give her the details but apparently wasn't clear. After a somewhat heated exchange the manager Ms. Matthews allowed an exchange which I was very grateful for considering I did not have my receipt only a copy of the exchange in my bank records. It was all good in the end. I will say, I won't buy any food from this location. I'm sure the bug or whatever it was slipped in through the manufacturing process. Also, the store is extremely dirty. It needs a good deep cleaning. Management will return your items at their discretion but seem to be reasonable and professional.

This store is very well stocked but a little messy they could use a little help to better organize…read morethe store . They have outstanding customer service for the few folks that do work there .Overall not a bad place to shop at .