Such a great experience having my dog groomed here! Their prices are excellent and customer service is second to none! Plus, they sent my little guy home with the cutest tie We will absolutely be back and recommending this place to everyone! Thank you again!! read more

Charlotte Kennels - My pup after his grooming. - Pet Groomers Near Me - Indian Trail, North Carolina

I have been coming to Charlotte Kennels since 2001. Great people to deal with and my pups are always treated with respect and love the minute they walk in the door. If you are looking for a great atmosphere to leave your dogs in while you are away or even if you are just dropping them off for their doggy day care this is the place! read more

If you're looking for grooming, boarding, or doggie daycare I highly recommend Charlotte Kennels, Audrey is the best!! The only place I trust with my fur babies. read more

It was very easy to get a grooming appointment at the last minute (which I appreciate because I never plan ahead for some reason) and they were able to accommodate me for boarding during the busy summer months. The staff are pet-friendly and my pom was happy and calm when I picked her up. The only problem I have is the location- not the address- but the road itself. It's awful and full of huge potholes and it's a dead end of a business park, so you have no other access options. Other than the risk to your alignment, it's a great place for pets. read more

MAJOR DISCRIMINATION! The lack of communication and unprofessional service was abhorrent. We have been boarding our dog here for the last six years and never had an issue until now. The last time we boarded our dog here was May of 2021. Since then, I have made 2 separate reservations but I had to cancel due to the recent spread of kennel cough/respiratory illness spreading and we didn't feel comfortable boarding our dog. I tried to make reservations for any possible days in Nov & Dec but was told they're fully booked until January, which is understandable due to the upcoming holidays. When I recently called to make future reservations for March & June of 2022, I wasn't able to speak to anyone so I left a detailed voicemail. Few days passed and no one returned my call.I called back and still no one answered. So when I tried yet again, someone named Trish answered. I explained to her that I've called and left a message providing the dates I need to make a reservation for but didn't receive a call back or by confirmation. She then apologized and confirmed my name and dogs name, placed me on hold and the line got disconnected immediately. I called back 3 times since they were about to close at noon, but no one answered my calls nor did they call me back after knowing who I was. So I left yet another voicemail wondering what's going on and I need to lock in some dates for next year. I decided it's best to make a personal visit to find out what's going on. I arrived little after they opened around 3:15pm and spoke with Hannah at the front desk, she knew nothing of what was going on. She went to the back and got another staff member to help me and apparently she somewhat knew what was going on. Apparently, whenever my husband has picked up our dog after boarding, he has been provided with an option to pay either with a credit card or cash with a 5% discount. Most of the time we've paid in cash. A couple of times, Audrey (the manager/groomer) has thrown in "complimentary" group play for our dog. So, after those couple of times, my husband continued to ask if they can still throw in complimentary group play and was told they couldn't. The only discount we've ever received is the 5% (only if we pay in cash). This shouldn't be a reason to be treated so unprofessionally. I asked why they have been dodging my calls for the past several days and no one had an answer. I also asked why were 2 new separate reservations made after my dog was last boarded in May then? As a business, I would expect some form of communication/resolution if there was a problem. I'm usually the one that makes the reservations and for the staff to tell me that they would have preferred to deal with me instead of my husband sounds a bit harsh and discriminatory. He's never been impolite, unkind or ill mannered. As a customer that has been sending our dog here for the past 6 years & have referred several friends to them, I would have expected a more courteous approach to the situation. There have been numerous times when we've picked up our dog after overnight boarding that we come to find out that they've overfed our dog with the food & snack bags labeled "Extra" in case we arrive late. I had addressed this to them once but yet they still continued to do this. I can list all the issues we've had with them but it's petty and I wanted to have peace of mind while leaving our dog under their care. Fast forward to January 2022, we still have not received a call or any form of communication from either Audrey or Nicole as I was informed I would. I'm appalled and disappointed to say the least as to how we've been treated by the staff. We have never ever been treated with so much disrespect. The fact that we haven't received a call back truly reflects on Management and the manner in how they value their customers. Rest assured, we won't be sending our dog there anymore and certainly will not continue to refer them to anyone. read more

Can't say enough good things about this place. We've used them for a few years now and have been nothing but pleased with the care of our dog. Whether it's for day care or boardingI've always had a great experience. read more

I am hesitate to leave my best friend. I looked at many kennels. This kennel was the cleanest and had the friendliest most knowledgeable staff. We have now visited on several occasions for both daycare and boarding. Lucy starts getting excited as soon as we turn off Independence. Even more carrying on than the trips to the dog park. If she gives her two paws up then it is the right place for us. read more

Charlotte Kennels - LucyBelle - Pet Groomers Near Me - Indian Trail, North Carolina

Nicole, Audrey, Nikki, and Carolyn- I want to express my finest gratitude to Charlotte Kennels. My dogs Pink and Chino had to stay there for 5 weeks due to some unforeseen circumstances. Being a veterinarian, I have first hand knowledge of what high quality dog boarding means. My dogs were treated like royalty and your dogs will be treated with the same great care. The staff went above and beyond with its care. They provided whatever my dogs needed whether they were able to get in contact with me or not. I cannot stress how well they were cared for. Please rest assured that if you ever need to board your dogs or cats, Charlotte Kennels will provide the best care for them while you are away. You guys are truly amazing. Thank you so much for caring for Pink and Chino. I'm so blessed to have such a great facility near me. read more

The best of the best! Don't go anywhere else! Clean, the utmost care and my dog loves it here! Highly recommend!

This is a wonderful place to board your furry baby. The staff is very friendly and the facility is really clean. I have a very active lab puppy which needs a lot of playtime which is hard to get with most places. Charlotte Kennel was a wonderful place for my dog with plenty of space for him and the other dogs to play together. I highly recomend this place . For a little extra you can add a bath and they make your puppy soft and smell great. Jackson will definitely be back. read more

I love CK! This is the only place I will board my dog and now the only place I will have him groomed. I've tried other groomers and while all but one was okay, CK just seems to hit the mark on what I expect the end result of his cut should be. I agree with the a prior reviewer that the access road to the facility is a bit shoddy, I know this going in and I drive carefully - it's just worth it. read more

My family and I just went on our annual road trip back home to Texas. We left our family dog, Gunner, at the Charlotte Kennel. This was our first time kenneling him. They said to check their FB page for pictures/updates on how Gunner was doing. He was there for 2 weeks, and we saw no pictures or updates. When we were calling to confirm when we were going to be back in town to pick him up, they told us that his toenail was "caught in a fence and broken". When we picked him up, his fingernail was bleeding and painful looking. It was hanging by a thread. It fell off a few days later. In addition, he was skin and bones. He had lost easily 10-15 pounds. He was also covered with fleas and had this horrible hacking cough that was alarming enough for an emergency vet visit. The vet said that he had kennel cough, usually caught through pets that are not up to date with shots. We will never kennel him again. This place is aweful. I wouldnt trust them to take care of a pet snail. read more

Can't tell you how happy were to find Charlotte Kennels. With our first dog, we tried so many different places and ultimately ended up at a place in Pineville because it was the best we could find at the time. Boy, has our opinion changed. Nicole, Audrey, Carolyn and Nikki are something special. The care they give our dog Sammie is second to none. I wish we we had known about them with our first dog. Whether it be for boarding or play time, she is always treated phenomenal and always so excited to get there. I really can't think of another place I would send Sammie. These gals are simply the best. read more

I have used Charlotte kennels for many years for boarding, playgroup and groom. I have always had a great experience and really like the feeling of a second home for my pups. The owner actually works in the facility a lot. She is available at all times for staff and clients. Her passion for animals is very apparent. I have a schnauzer with specials needs and he is always treated just as I have requested and leaves with a great report! All of the animals are treated as family and their individual characteristics considered when they are dropped off. I love the play group area with the bridges and pool. The many photos posted on Instagram are a great way to see how much fun they have. Hands down best facility I have used for my pets over the years. read more

Great fun for our boxer!! Saying "Day camp" gets him all excited, he can't wait to get in the car & then in the door at the kennel. Caring staff, dog friendly, would recommend them highly! Thanx for taking such good care of our pup! :) read more

Can't say enough about Charlotte Kennels! The staff is wonderful and extremely friendly. After moving to Charlotte 2 1/2 years ago, we were concerned that we wouldn't find the best kennel for our dog but we are so grateful we did! We trust they will take the best care of our Omar every time we drop him off. Thank you guys for taking care of our buddy! read more

My dog loves Charlotte Kennels! We have boarded her here numerous times over the past 3 years and are so grateful to have a place to send her when we can't take her along. It is extremely clean and the staff is so loving. I love that she is not crated in the traditional way and that she can get outside in the sunshine even when she is alone in her area. She gets so excited when we pull in the parking lot and can't wait to go and play. She always comes home tired and we know she had a great time running with the other dogs. We also use the grooming service and she always looks great. It is a little bit of a drive for us but worth it to know that she is being well cared for and having a great time -- allows me to have a guilt free vacation. I would recommend the after board bath if you have an active dog -- my girl rolls in the dirt so without a bath the car ride home came be a little dusty. read more