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    Natural Breed Kennels Resort

    3.2 (11 reviews)
    Open 6:00 am - 8:00 pm

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    Services - Natural Breed Kennels Resort

    Bath and groom only

    Pet boarding

    Pet breeders

    2 More Services

    Full grooming

    Pet haircut

    Natural Breed Kennels Resort Photos

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    Carly C.

    Please read this. I am horrified at the service/customer service from Natural Breed. Yesterday, Dec. 13, I brought my two long haired cats in for grooming. I had been there before. When I made this appointment, I said I wanted what I had last time: de-shedding shampoo, brush through, remove any matted fur (one cat had a singular mat), and nails trimmed. I said no cut. I was shocked to find my cats had been completely shaved. It is winter! Also one of my cat's whiskers were cut.. that is a HUGE no. Mind you, they were running 2 hours behind and didn't even let me know... I had to call ask why they weren't done yet (they hadn't even started). When my fiancé and I called to get refund and question why in the world this happened, obviously angry and extremely upset, the groomer yelled at us saying that is what I asked for (I absolutely did not - and my booking receipts from this/last time prove that). Talked to us like we were idiots. She did not apologize or care in the slightest. It is clear that this groomer (it could have been the owner?!) does not care about animals or providing good customer service whatsoever. Also, if I HAD booked a full grooming, which I did NOT, why on earth would they full on shave them, versus just a trim?! Why didn't they ask me what cut preference I had? They had nothing wrong with their coats. They blamed me instead of taking responsibility in their clear mess up. They should have sincerely apologized. My cats are terrified and shaking. I have never seen them act like this. They've been to many grooming and vet appointments and have never acted so scarred 24 hours later. One cat even has a cut on her neck AND a significant cut on her ear, which is deeply concerning. Now I have to take her to the vet to ensure that doesn't get infected - probably a few hundred dollars. This has happened to other animals too - check this company's Facebook page reviews for proof. After arguing and gaslighting, they gave me a refund, ONLY after we said we were disputing the charges. I am shocked at the lack of caring and professionalism. Regardless of who at Natural Breed got it wrong (the receptionist making my appointment, the groomer, etc).. it does not matter. I am astounded we were talked to that way. I and am BEGGING anyone reading this to take your pets somewhere else, where the company cares about them, their well-being, and safety - as well as YOUR time. I would never let this woman care for my animals, especially overnight. For reference, see pictures attached: The confirmation of the service I booked (BATH), and then their services listed online... bath does not include a cut/shave, but grooming would. The proof is right there. Read the negative reviews on this place. The owner getting ugly is not a one-time occurrence.

    This is the dog that but mine!

    I have an energetic dog but not mean at all. She was bitten several times here. They place them by by energy vs weight which means my dog had to fight for her life as they took my money!

    Injury

    Took my dog here on Monday August 26 for a deshedding bath. We have been here many times before with no incident, but this time was different. On Tuesday my dog started acting strange and by Wednesday he was lethargic and I could tell he was in pain. I check his back and I see scabs and sores half way down his back to his tail. He winced when I went to touch it. Called the groomers and they didn't take accountability and just put a note to "be more careful next time". Thursday he was biting at his tail to the point of bleeding. Friday I found a spot on his chest that was raw with open wounds. All of these places are where he sheds the most, which leads me to think he was brushed excessively in those areas to a point of irritation and wounds. By this point I was putting hydrocortisone on his wounds and a cone on him but he was still in pain. By Monday we took him to the vet and had to get antibiotics cause his wounds were infected. Called the groomers and asked for the owner but were told she was busy. Never got a call back. Emailed them vet invoice and pics today (Tuesday Sep 3) asking for compensation for the vet bill but again no response. Will not be taking my boy back here. No one seems to care that my dog was injured while in their care. The lack of accountability from the call on Wednesday and the owner never giving me a call back shows that they don't care about their clients. Could not get a pic of all his wounds as he was obviously in pain. Update- Stephanie called me on 9/4 but I was unable to answer due to work meeting. I called back a few minutes later and left a voicemail, but never got a return call as of today 9/9.

    Day or to after one of his spa days.

    The staff is so friendly and love dogs. It's clean and T-Roy loves to go play with his friends. It's a one stop place doggy day care, boarding and grooming. The dogs can get used to the dogs they play with and love getting to know the new ones. I'm so excited to find the gem. T-Roy love going to get groomed because he just loves everyone there. Would not take him anywhere else.

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    2 years ago

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    7 months ago

    We love the way they take care of our fur baby! They are responsive and knowledgeable.

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    2 years ago

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    Natural Breed Kennels Resort - petboarding - Updated July 2026

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