Vicky exemplifies wonderful and helpful customer experience. Highly recommend seeing her with any…read moreof your mattress needs! Will see her again for any future mattress needs.

We have exchanged our mattress every 3 to 6 months yes it does cost me 100 bucks but I'm not…read moresleeping on a piece of cramp after I paid $4000 for. They only replaced the boxspring if you highly demand it sometimes that is the problem. Sometimes it ain't. Here's a picture of our. If you're looking for customer service number call this number 301-941-3778 this is at corporate office and ask for Rebekah

Cheap furniture and delivery costs extra. But if you're in a pinch and need a box spring, then I…read morecan recommend anyone else. Plenty of parking. Room for negotiation. But selection is dated. For emergencies only...

I went into Factory Direct on North Tryon looking for a mattress and box spring Paul my salesman…read moretold me if my box spring was in good condition I could just buy a mattress and save $100.00 And that's what I did I found the perfect pillow top mattress and then told me that he could hand tie the mattress on my car so in all Paul saved me a delivery fee plus the $100.00 on the box I didn't need THANKS PAUL FOR SAVING ME LOTS OF MONEY!!

On July 4, we had an amazing experience at Furniture City. I would highly recommend checking them…read moreout if you are searching for new furniture. On July 4, we realized our sofa needed replacing immediately and we were expecting guests the following day. We started our search for a new couch at Furniture City and were anticipating a long day of furniture shopping since we had a long list of stores to go to. Furniture City had a wide selection to choose from with great prices and we found exactly what we wanted. The sales woman, Gloria was fantastic. She would check in on us periodically, but never put pressure on us, only answered our many questions. The most amazing part of our story is when she was able to find everything we needed in both the store and warehouse and could deliver our furniture that same day. July 4. They arrived earlier than expected, took our old furniture and replaced it with our new in about 10 minutes. Furniture Citi is my new favorite furniture store.

First, forget the name and just go look at the furniture. Then forget the fact that it's not a…read moreshowroom showing you how they think you should set up your furniture and spend some time hunting for quality items. I bought 2 pieces right before Christmas and they were just delivered today (A little over 3 weeks time - I opted for them to hold one piece in their warehouse while the new piece I ordered was shipped since there is a charge for delivery. When it arrived a week ago I delayed delivery to accommodate my schedule). The piece I purchased in their shop and had slight damage, which is not noticeable and which they touched up. It retails for approximately 5 times what I paid for it based on my web searches. The other piece, which I ordered new, I also got an exceptional price on over retail. I easily saved more than a few thousand dollars on these pieces combined. When the delivery truck arrived, the men made it very clear to me up-front that my new footboard was damaged slightly in shipping and that they would set the bed up immediately but have already ordered the replacement piece, which they'd bring back and swap out when the replacement arrived. They also showed me exactly the damage (a smallish gash) during set-up so I knew what they had noticed and were addressing. The deliverymen spent a long time here, much of it carefully hauling in a huge desk in a way that wouldn't touch my floors and walls. The pieces I purchased were both big, heavy and solidly built so they take more effort to bring in carefully than lighter, cheaply made and/or assembly-required furniture. It is raining and muddy out so they (without my asking) brought in furniture pads and lined the entire trail to bring in the furniture so they wouldn't track anything over my floors. They also made sure my furniture never touched the ground outside. Unfortunately my bed doesn't exactly fit my already existing mattress/base without some tweaking, though they believed it would. They did not have the tools to tweak it, but one of the deliverymen made it very clear that while they were late for their next delivery he'd be back here after that with what he needed to make sure my bed was completely set up by tonight, and to bring a piece of my desk that had gone missing. All of it proactively, without me bringing any of it up. The long and the short of it is this - If you don't need to see things in a shiny showroom setting, you have an open mind about what you may find in stock or may have to order, and you're willing to spend time searching their store and imagining the pieces they do have properly set up in your home then this is an excellent place to get a phenomenal deal. They have, from the moment I first saw the piece I wanted, to the email barrage back and forth with my questions on ordering the piece they didn't have, to delivering all of it - been not only accommodating and polite, but have gone out of their way to make sure any 'issues' were addressed up-front by them rather than me having to ask. When you add all that to the thousands of dollars saved on very high quality furniture this is an excellent place to shop. Think high-end showroom furniture at almost IKEA-like prices with excellent service from beginning to end. I still need to hunt down a few smaller items and accent pieces but based on this experience I know exactly where I will buy them. Keep in mind all sales are final and there are no refunds so make very sure of what you are getting before you buy it, and make sure you know what the 'damage' is if it is in the store. Also remember delivery is extra, or you can pick up. All of this is displayed visibly at their front desk so nothing is 'hidden' in their policies. Frankly the cost of delivery was FAR outweighed by the phenomenal service of their deliverymen (ask for Joe - his customer service on deliveries is AMAZING), who proactively handled everything that happened (from soggy weather to uncooperative pieces to a small missing part) I did finally post some pics (of my purchases and a couple other finds), but because of the nature of the place nothing is guaranteed to be there.

Very helpful staff. We haven't purchased anything yet. We just obtained quotes on furniture we are…read moreinterested in perhaps purchasing.

This was the best mattress shopping experience!! The customer service was amazing and the mattress…read moreis really comfortable!!! Scott & Dori went above and beyond. We are now lifelong customers.

Dilworth Mattress has amazing service and white glove delivery and set up! I live in Charleston,…read moreSC and still buy from them and they deliver. The owner always schedules the delivery with other deliveries in the area so the delivery fee for a 500 mile round trip from Charlotte and back is small. The customer service is only surpassed by the great mattresses and I have back and neck issues. A while back, I bought one mattress at a big box store, that was a mistake. It didn't last and the customer service was lousy once I bought it. Dilworth is a family business and they always take care of you. The owner even sent a custom mattress topper for my elderly mother who is terminally ill to put on her hospital bed at no charge when I asked him if he could make one. That is way to do business! I'm usually a lawyer complaining about lack of service and quality but not with this company and its mattresses!

I purchased a Beautyrest Columbia mattress and protector from Michael on 2/15. Michael was very…read morepersonable and answered all my questions, even helped get rid of my old mattress! Had a great experience & President's Day Sale was a good value!

We have exchanged our mattress every 3 to 6 months yes it does cost me 100 bucks but I'm not…read moresleeping on a piece of cramp after I paid $4000 for. They only replaced the boxspring if you highly demand it sometimes that is the problem. Sometimes it ain't. Here's a picture of our. If you're looking for customer service number call this number 301-941-3778 this is at corporate office and ask for Rebekah

this business has now closed -- was curious how long it would remain open when there business model…read morewas no refunds & no replacements (apparently a few months was the answer)

I was assisted the moment I walked in the store by Daniel. He was great with assisting me with the…read morefurniture I was looking for and I wasn't rushed. He gave me time to look around to see what I like. If you're looking for furniture with great, friendly service, this is the place for it. You won't be disappointed!

I had a rug that needed cutting, bonded and cleaned. They drove down to SC to pick up and again to…read moredeliver. It looks beautiful! They did a great job! It was a thick silk/wool and Zakar bonded by hand. The price was very fair. I highly recommend them!

Its always a gamble buying a rug online, even though, i had a pretty good idea of what I wanted…read more However, I have to say that the customer service went beyond what is normal. I had an instant response to a rug I inquired about. Not only that, but they organized for me to have a facetime call so I could see the rug as I was unsure about how the color would look. These guys were super nice, they rolled a number of rugs out as i was talking to them, and honored the price of a similar rug I was looking at. They sent the rug out that same day and it arrived promptly and looks amazing. 10 stars for this business wouldn't hesitate to buy again. Its hard to survive as a small business these days but I feel that its important to recognize those who embrace customer service, responsiveness and easy of communication making it like a friendly local business. Thank you magic rugs