Do not rent from this business! We rented a U-haul to move our home last Saturday. My boyfriend misplaced something very valuable, and we spent a few days searching through all the boxes and everything else we had moved. I finally called Charlotte Mini Storage on Thursday to ask if we had left it in the truck. The woman was rather short with me in explaining that she had not worked the weekend, so she didn't know. However, she did say that she would find out and call me back. No one ever called me back, and we were debating whether it could possibly be hidden in our belongings somewhere or if we should report it stolen. The following night, my boyfriend heard through the grapevine that the owner of the business had the item. When he called him, he was given an extremely hard time about forgetting it in the truck and not calling sooner. It seems reasonable to me that someone might forget something after spending an exhaustive day moving and then spend the time to try and locate it. No explanation as to why they never called me upon finding it or returned my call inquiring about it. If someone hadn't tipped us off, there is no doubt the mini storage owner would still be harboring it in his safe. To me, intentionally hiding something from its lawful owner is nothing short of stealing. Luckily for them, my boyfriend wouldn't trivialize the work of the police department with such a matter. I would have called the police as soon as I learned he had the item and was intentionally withholding it from us. Being the owner of three mini storages and a U-Haul rental seems a dubious profession for someone of such questionable character. I would never trust my belongings to this company again. read more