service was so awful. old blonde lady was sitting down taking our order and was so rude! gave like no ice cream and doesn't even taste good. would not recommend theres better places all around! read more

Cute ice cream shop close to the lakeshore. We arrived near sunset on a Sunday after spending some time at the lakeshore. There is plenty of parking and, fortunately, there wasn't a line when we arrived. We checked out the menu, which includes soft serve and scoop ice cream, and made our selections. I chose a two scoop chocolate brownie ice cream cone. It came on a cake cone, though I saw other customers had waffle cones. I wasn't asked which I preferred, but I did enjoy the rich chocolate with bites of brownie throughout! My partner choose a soft serve peanut butter parfait, and our friend choose a soft serve buckeye parfait. Both were happy with their selections. Take a seat at one of the many tables, and enjoy a frosty treat with big band-style music in the background. read more

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Another good small place to get ice cream. Charlotte's is always a busy place. It has long been a local favorite in Willoughby. Gets a lot of little league teams here. They have all the typical favorite treats. Good variety of ice cream. It has lots of flavors. There's both soft serve and scoop. Banana splits are also popular. They even have Dole Whip. It can be regular or swirled with vanilla ice cream. You can even get it in a float with pineapple juice like at Disney World. It's about $3 for a medium cup. Prices are kind of high for how much you can get. It also is very popular with the local youth sports leagues in the area. It even has a window just for teams to order at. This can get very crowded with loud bad kids. read more

Charlotte's Ice Cream - Pineapple Dole Whip - Ice Cream & Frozen Yogurt Near Me - Willoughby, Ohio

I initially wrote a review on Google and due to an extremely disappointing response from the terribly rude owner I felt compelled to share a review everywhere I can to warn people of how awful she is. The ice cream is fine but the woman working is unpleasant and made me feel like I was inconveniencing her by ordering something. I would hope this isn't charlotte herself... disappointing because the place is very cute and looks inviting. Edit to charlotte since I can't reply to her comment, you huffed and puffed your way up to the window, didn't say hello, I asked how you were doing and you ignored that and said what do you want, I said please and thank you and even tipped you nearly 30% and you never once so much as gave me a smile. I don't think a hello or how are you is asking too much of you considering I am patronizing your business. It's telling that instead of apologizing or trying to rectify the situation that you instantly become defensive and aggressive. Based on the reviews I'm not the only person that thinks you are rude. Good luck to you read more

Great little place for once cream. Nice seating areas outside that were clean. The ice cream was very good overall. This place is five stars but the woman taking orders was so rude it negatively impacts the experience. Good prices . read more

Charlotte's Ice Cream - Ice Cream & Frozen Yogurt Near Me - Willoughby, Ohio

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Super cute little shop with very tasty ice cream options. Went for a date but would be perfect for any occasion. Very friendly staff! Very affordable read more

Charlotte's Ice Cream - Cotton candy ice cream - Ice Cream & Frozen Yogurt Near Me - Willoughby, Ohio

Not all bad. Visited and they were understaffed, out of soft serve and I felt bad for them. Maybe someone called off and it's not their fault. Good Icecream but long wait and didn't have what we wanted due to soft serve. read more

We absolutely adore this ice cream place! One of our top visits in the summer. They always have unique sundaes or parfaits. Everything from unicorn to Cleveland or sports team themed creations! Don't forget the dole whip or dole whip floats. You can even take it home by the pint, quart or gallon. The staff is always very friendly & helpful. I love the quaint outdoor seating - parlor styled. There's a small kid picnic table as well, which our girls love. Definitely one of the fun spots to visit!! read more

Amazing place!! So cute and DELICIOUS!!this a gem to stop by with the kiddos! Very polite owners and cute shop. You can get the best ice cream around and a great price too!! Love this place ! Will def be back soon! read more

Charlottes Ice Cream was yummy and classic ice cream everyone loves ! I got the peach sundae !

I've been to a bunch of ice cream shops around the world. This should be a staple for anyone in Willoughby. You can get great quality ice cream at $3-5. Windians so far is my favorite, but you can't go wrong with anything they have. SIdenote, I'm not a huge fan of banana splits, but this place has changed me. read more

the lady that served me at the window did not make me feel welcome, the two shakes we ordered were small and were not filled up to the top about a inch down from the top, the small twist cone was not worth the price really small . definitely not worth the money i spent. read more

Unfortunately I had a very bad experience here. The older woman with blonde hair was training a younger girl and not only was she giving her attitude but she was giving us attitude as well. She has horrible customer service. We did not even receive what we had ordered(I clearly saw it on the order screen) and when I mentioned that she tried to claim I never paid for it & was trying to make me pay again. I had never been and wanted to support this small business but unfortunately the woman ruined it for me & I will not be returning. read more

We go here often because it's right up the road and the ice cream is pretty good on a hot day. They play oldies music and have decent seating so it's a nice place to stop. The only negative thing I have to say is that the owner is incredibly rude... getting to the point that I'll drive elsewhere. I hope that doesn't have to happen because it's a cute little shop. read more

Nice little Ice cream shop at the end of my street. We got two pineapple dole whips and a kids scoop of choc ice cream. I went back up and ordered a pint of this AMAZING pineapple ice cream. We spent about $15-16. Pricey for ice cream. The dol whips were pineapple just with ice and a twist of pineapple and vanilla ice cream. We though it would be better with out the ice. Since the pineapple ice cream is just a special I would much rather go to malleys in mentor or cp's in Willowick. If I'm feeling up to a drive the best two places IMO or mason's creamery in ohio city and Mitchel's in beachwood This place get's a two star for the price as they sell just your standard items the other 3/4 places I list make things from scratch and are better priced. read more

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Love,Love,Love going to Charlotte's! Fun environment. Love the music.. been taking my kids here for about 5 years! The owner is a sweet lady always polite to me and my children. Keep up the amazing job you're doing. We look forward to coming every spring. :) read more

I don't think ice cream can be any better than at Charlotte's Ice Cream on Lost Nation Rd. in Willoughby. Sooo smothe and creamy! And the flavors, wow. read more

Love this place, my children and I come here often! Love the blue-goo ice cream cone!!