While other customers have had positive and satisfying experiences with this vendor - our personal…read moresaga has been much different. Our review is solely based on what we have personally and individually gone through in utilizing this sub-contractor. We needed custom cabinets for two basement bathrooms on a new home build. MJ Design was recommended to us by the folks that did our granite countertops. We set an appointment, and Jared came out to our home for an initial visit. We identified our needs and shortly thereafter we received an initial quote. Much to our surprise, the price was well above our expectations, yet we felt like Jared's initial "sales pitch of being a perfectionist" and considering customer support & communication with the client" two of his highest priorities - we swallowed the bitter money pill and paid approximately $9,000 for two, bathroom cabinets.- signing the verbose and somewhat occluded work order/authorization (here, like pretty much every other homeowner we trusted in good faith that we not only would be taken care of, but more importantly we would have a credible voice in the event something went astray). During our initial design visit we unequivocally expressed and explained to Jared what specific stain we wanted on the cabinetry to the smaller bathroom. Jared assured us that he could produce what we requested. At no point did he provide either a sample or even a photo of what "ebony" stain would look like as a final product. Our primary requests where to ensure that the expensive walnut grain would be clearly seen through the stain - Once again we put our faith in him as the expert he proffered to be. When the cabinets arrived for installation - it was immediately apparent that there was a problem. While the larger bathroom cabinetry was fine, the smaller bathroom cabinet was stained a dark, pitch black and not in any form what we originally agreed upon. That same day and before any installation occurred, we notified Jared of the problem, we stated our preference - that the problem cabinet was not to be installed, that it be taken back to his shop and fixed as to what we expected/needed. His immediate response was to have all the cabinets installed and we "could work things out later", so once again - with concern now growing, we allowed for the installers to do their job. What followed as one might identify as a "remedial effort at reaching an acceptable solution" instantaneously decomposed into overt events of "doubling down and falling back on what was requested per the work order/authorization" - now days after the installation had occurred Jared produced a definition of "ebony" a definition which was unknown to us when ordering - as a point of interest it was at this time that we found that the specific language found within his work order/authorization is crafted in such a unilateral manner that it leaves the customer without any significant legal recourse- should you elect to undergo a contract with this individual, it will be to your greatest benefit to read every single word in the fine print. This obvious a case of "Buyer Beware". Jared did come out to our house and see the problem for himself. At that time, he let us know that the outside panels of the cabinets would have to be made anew, and that he shouldered "part of the responsibility - during that specific conversation" (at no time did he identify or assign any additional expense for us). We were left with the expectation that the new cabinet panels would arrive shortly and be installed as per our original work order/contract. After his visit - we received an email for a change order and an additional $800.00 charge for the new cabinet panels. This is when we witnessed in fact what "perfectionism and customer support" truly mean in this venue. For two weeks we texted, called and emailed. In every single one of those communication platforms, we optimistically searched for a way to reach an acceptable solution (our intent has always been to help protect the brand name of those folks who take great pride in the quality of their trade). The few replies we received, unfortunately contained (once again) the same verbiage of "what was ordered" and the menace of possible additional costs that (according to the contract) he could, should he wish, bring forth. Just to further clarify, I am quoting his last email to us: "There is no use going back and forth, this will be my LAST email". How would you feel as a dissatisfied and frustrated customer? Home building is stressful enough without these gauntlets. How we wish that our experiences with MJ Design would have been different, the real irony is that they very well should have. M&B J Alpine, UT.

Jared came to my house and replaced two 21-year-old hinges on my kitchen cabinets that had worn out…read morefrom lots of use. He didn't charge me a cent. What great customer service. He also designed cabinets several years ago in my basement kitchen and did a great job!

A husband and wife team. The husband Soni seems decent enough but the wife is dishonest. After we…read moregave her a cashier check the price for the pad of concrete went up. We unfortunately lost our money to them and ended up with another concrete company to complete the job.

Amazing work! Timely, great customer service, and extremely affordable prices. They also traveled…read morereally far just to provide a free quote. They were excellent! I recommend to all!

I've noticed their advertising for years and was downtown, so I finally stopped in. There are…read moreseveral parking spaces in front of their showroom. Kay Anderson greeted me, showed me around, cut fabric samples, and answered my questions. She gave me their current catalog and told me about popular colors for next year. I want to redo my California king-sized bedding. Their work is top quality. They have dozens of beautiful bed comforter and pillow sham samples. They also custom sew curtains, window seats, etc. onsite. Kay said it would take about two weeks for a custom order. They have been in business 42 years!

When the drapery firm we were trying to use dropped the ball - twice - we remembered K & R…read moreInteriors and approached them to make us some blackout draperies for three bedrooms. In one visit we were guided by interior designer Joy to lovely fabrics, suitable styles and practical applications. The fabrics chosen were in stock so we decided to make the commitment then and there. At first we were a bit leery of paying the sizable total all at once, but the BBB and positive Yelp reviews were reassuring so we went forward. The next day Joy took all necessary measurements and got things rolling. Just over three weeks later, Bill, the installer, brought the draperies, hardware and tools to get the job done very efficiently. We are very happy with the workmanship, installation and lovely draperies! Hassle-free business with a reputable firm.

Would give 0 if I could. Way too much corporate red tape, not willing to work with me. Took way…read moretoo long. They don't care about the little consumer they only care about big contractor type business. If you're a little guy I'd stay away if possible

Awesome service! Contractor misinstalled door and latch later failed after two years. Boise…read moreCascade sales rep came out and fixed for free even though it was contractor's fault. Great doors too.

On Wednesday August 26, 2020 I finally got to have my day in court with the owners of Cultured…read moreMarble Specialists; Tye Cothron and Pat Medina. And while I didn't get a judgement for everything I was seeking in damages, I did prevail and was awarded the refund in full that I had been denied by, who are in my opinion, the worst contractors I've ever hired to perform work in my home. CMS installed a marble tub-surround on Oct 23, 2019... by Nov 7 I discovered that the panels of marble were not properly bonded to the walls. Not only did large sections of the panels flex, but if you pushed on them you could hear them knocking against the wallboard behind the panel. And I'm not talking about small areas, I'm talking about 50%-70% of the large back panel, and nearly all of one of the smaller end panels. Tye is a nice enough guy, but his wife, Pat Medina, is the human equivalent of 20 grit sandpaper... the most abrasive human being I've ever had the displeasure of working with and an absolute customer service nightmare! Her husband told me, when I complained about her, that she 'used to work in government contracts and thinks everyone is out to get her'. That's who Pat is... someone who thinks everyone is out to get her, so she seems to think it's necessary to 'get them' first! Upon making her aware of the problem, her first response was to ask me if I wanted a refund and to have the material removed. I'd had the work done for little more than 2 weeks, so no... I didn't want to have my shower torn apart again. When I told her this she insisted that they would refund my money and remove the material, and when I agreed she told me that their lawyer would have to draw up a document for me to sign 'to protect their reputation'. If they really cared about their reputation, they should have done good work in the first place, and fixed what wasn't done right in the second. After insisting on the refund, Pat tried to tell me that the marble knocking against the wall was normal. She and Tye then tried to blame this on my having leaned against the panels. Then they tried to blame it on the wallboard not being 'perfectly flat' (this is remodel work, there is no "perfectly flat" in remodel work!). Then Tye tried to pitch a repair that involved gluing trim pieces inside the shower, in the corners of the surround, to keep the movement of the panels from breaking the water-tight integrity of the caulk. Of course I refused... this was purely cosmetic and didn't address the underlying issues. All this time they REFUSED to cover the matter under their warranty, and reneged on the refund when I declined to sign any document their lawyer might produce to secure my silence. Even though, after having gotten nowhere for weeks, I did ask them to go ahead and have their lawyer send me the document... which of course never happened. Basically, CMS and its agents, Pat Medina and Tye Cothron, failed to install their product in a manner that meets the minimum industry standard (that's what the judge said!), refused to fix the underlying installation failure per the language of their warranty agreement, insisted on refunding my money, and then held that refund hostage in order to coerce my silence in an attempt to prevent me from posting this review of my experience. I've withheld this review until after I received a ruling from the court and now, with that ruling secured against CMS, Tye Cothron, and Pat Medina, I no longer feel bound in any way from sharing my experience. If I were given a choice between doing business with Cultured Marble Specialists and gouging my own eyes out with a grapefruit spoon... I'd have to think about it!

I had this company replace the double vanity countertops in my master bathroom and my kids bathroom…read moreand I could not be more pleased with the results. The previous countertops were the original laminate ones that were installed when the house was built 23 years ago and the new countertops have greatly updated and upgraded my bathrooms. They looks so nice and are so easy to clean. CMS was very professional and they do high quality work. I would definitely recommend them to anyone looking for a reliable contractor for their home remodeling needs.

My company has completed several projects with Brad and Sable, and their work has always been well…read moreexecuted. They are professional, reliable, and consistently complete projects on time.

Becky and her team did not do background check on tenants. She directed us to change out our…read moreplumbing after tenant flushed large number of wipes down the toilets and made the sewer back up. She didn't make time to talk to plumbers to find out what caused the issue. We asked her ti assist with tenant move out. She did not notify us of all the items this tenant broke. She threw the house key in the dirt by the front door. Unprofessional and checked out.

I am a property owner. Mountain Property Management has handled my rental unit for over six years…read more They have been very responsive and professional in their dealings with my tenants and with me. I highly recommend them!