We mistakenly visited this Aliso Viejo spot on a Saturday which to our surprise had so many people in line...even curved away from the entrance. Thankfully, we didn't have any plans and so we were patiently waiting in line. There's a stand alone ATM inside and either 1 or 2 ATMs outside. They have a vault inside. Brightly lit and have a seating area on the right side of the teller counter. I miss those good old days when banks had candy machines. We came in to finish some business with one of the tellers. She was genuinely smiling and helped us with ease. So glad that we had a smooth and quick transition experience. I would suggest to this Chase bank to have some line formation or barrier (officially called a "stanchion queue;" it uses the movable posts with retractable belts) to funnel everyone who enters through the doors. You could feel the agitation in the air of people who had been waiting quite a while. read more

Zero customer service in the branch. Had a meeting to sign paperwork that admittedly, I had "30" days to sign (Sundays don't count so throw away four days). The person just said it's policy, wouldn't and/or couldn't explain why the policy exists when I questioned it, didn't have sufficient training to say "let me ask my manager if we can make an exception for a longtime customer with five accounts here"; note...I was only two days over said 30 days. I'd go less than one star if it was an option. read more

Apple map says the branch is open until 4pm on Saturdays, but it's not. Waste of a drive

Convenient and I was fast. Used up the drive up atm machine, but usually staff is very helpful and friendly at other Chase banks every time I come inside for help. read more

I had Chase for over 20 years. I was scammed so what does Chase do turn around and charge me the money they kept my Social Security check. They kept my husband's paycheck when you're scammed your scammed that's not your fault but they kept it and they put all the money towards what they think I owe from the scammers that would never use this bank again read more

Narissa is so amazing. I went to 2 other branches and received no help with endorsing a check I had for my house fire. I called chase insurance claims with no success. Narissa was kind, understanding, sensitive and walked us through the process, made the calls to get through to the claim dept, and helped us get our check through. Thank you, thank you, thank you. read more

Absolutely the most incredible customer service and management that I have ever experienced at any branch. Narissa and the entire team always welcome me with a smile and take care of all of my needs. I couldn't be happier thank you Chase and thank you all for being such a great team read more

Horrible customer service. Had an appt at 10am and 30 minutes later, they say oh sorry the person you were supposed to open an account with called out sick. Well why the hell did no one call me and tell me this?! Do they not know that there are other banks that actually want my business. When I asked one of the tellers why didn't anyone call me, she said I don't know I'm just a teller not a banker. I said I understand but you know I can take my business elsewhere, she pointed to the door and said go ahead and do that. What the heck is that kind of response from anyone!! read more

80% of the time the ATM doesn't work. Instead of putting a sign on the ATM you have to get half way through just for it to say it's not working. It also takes forever for it to accept your pin on all ATM their. read more

Horrible customer service. I walked in at 4:10 to open a business account. The "business account manager" would not help me because they close at 5. She stated it would take an hour to open the account. Which is not accurate. She was not busy just blatantly lazy as well as rude. I walked across the parking lot and I'm now sitting with a Bank of America business manager. Although it's 4:30 now and BofA closes at 5 as well the manager said she didn't mind if she had to stay a little past 5. Do not waste your time at this Chase branch. read more

It's a bank. They all want your business. Nothing more nothing less. Pleasant but act like they are too busy when clearly they are not.

Warning don't bank with chase bank. The employees at the bank provide absolute horrible customer service. I went in wanting to open New accounts and looking to invest. First they entice me by saying you can be our private client after depositing my money. They scheduled me to come in and talk to the banker and investment person . I had to meet with them three times and they was not giving me direct information and they are not hearing me what I am asking instead of giving me false information about investment about the bonds even though I don't wanna invest in the bond and Ii keep t wanting to invest in the CD money market, they wested five days of my time . They are con artist Kept my money in the saving account almost 20 days and stopped taking my calls. I have not received any of the information regarding my new account or the private bank card as they promised,to deliver immediately. Two weeks went by I still didn't receive and finally I decide to close my account. When I went to Chase Bank in La Paz, they direct me to go to Alica creek location. When I arrived there, they were asking I D and Atm card . I gave them my driver license and my passport and they kept asking me give me my ATM and I told them I don't have the ATM they didn't never send it to me, and they refused to give me my money when I ask to speak to the manager she came, she was really rude , she refused to listen to my concern still kept Asking me give my Atm , once again i told her Did not receive a Atm Manager was harassing me and refused to give me my money and she started to walk away . Management provide horrible and dishonest service. Not recommend bank at chase! read more

Horrible dealing with Clients. Not detailed in their conversation and assumes you can just come back at a time convenient for them. Very disappointing. Randi is great there but the other client service folks are either not trained or just elusive in process to get something executed. Not sure how someone that faces a client for business says something is going to take too long. When I asked how long was long...she said 45mins and she has a client in 30mins so she could start but not complete the request. She requested I make an appt. Like I have all the time in the world. Prefer not to enter this branch. horrible communication and service. Hope the branch or area manager reads this. read more

Had to go into the this bank on Friday 8/11/2023 because my phone was hacked last Thursday. The hacker changed my Chase mobile app password so I had no access to my account. Needless so say I was stressed beyond belief. I forgot the name of the gentleman who helped me on Friday but he was very helpful. He helped me get back into my account. Fortunately nothing was taken. Then I had to go back to Chase on Monday 8/14/2023 because the hacker decided it would be fun to schedule crazy payments to some of my credit cards from my Chase account. I spoke with Joshua and he took care of the situation by calling the fraud department for me and explaining everything. Fortunately everything was caught in time and Chase already suspected something was not right. So glad they took care of all my issues and blocked the suspicious activity. Had the same account since about 1992. I've seen my bank go from Great Western Bank to Washington Mutual to Chase etc over the years. Ups and downs for sure with the previous banks but Chase has never let me down. Thanks so much guys! Glad I bank with you guys! read more

Absolutely the worst service ever. (Exception was Joshua that went above and beyond to remedy the issues, however they were beyond his control or authority). Would take pages to explain, but to summarize, we went in to have a wire transfer for a home purchase from a CD and the teller and bank manager totally messed it up. Was in the bank for two hours on Tuesday and they could not fix. I was told by the bank manager it would be handled the next morning and she would call me at 8:40 AM. No phone call so I arrived at the bank at 9:00 AM. The bank manager was in the back trying to resolve THIER ISSUES. It took another hour to finally get it handled.....so I thought. Wire transfer was issued, however the paperwork to show the funds were from my CD were not included. Had to return to the bank twice on Thursday for additional paperwork, take the paperwork to Staples to scan and email to mortgage company. To add insult to injury the bank manager stated we instructed them to do the wire transfer in the manner which caused the issue. Nothing could be further from the truth. We handed the paperwork from the escrow company directly to the teller along with specifics instructions. This was 100% the fault of the bank. Additionally I filed a complaint with the Executive Office of J.P. Morgan Chase Bank. All told including driving time and time in the bank, I spent over eight hours trying to resolve the issues by their lack of attention to detail. I never received an apology from the bank manager. However, as I mentioned at the beginning, Joshua was genuine and did his best to resolve and provided the paperwork on Thursday and apologized profusely for all the hassles. I am a Chase Private Client with over 30 years relationship and will be pulling my investment accounts and other accounts due to their incompetence. read more

Close this branch! 3 ATMs that are ALWAYS out of service. Absolutely ridiculous, multiple days still not one working ATM

Have been using Chase for the 16 years, however it has become almost unusable to the level absurd. The support staff on the phone is not capable, rude to the level of hanging up on the customers with no explanation. Security measures are something good, however when combined with ignorant and underknowledged phone support staff become really big problem. The assistant manager lady in the Aliso branch is ignorant and incompetent at the least. Luckily one of the bankers in the branch has taken my case and after struggling for 15-20min on the phone with their home office, he was able to help and resolve my case after me spending hours on the phone and finally being sent to the local office in person. Did not see name tags in the branch, so cannot provide any names, but thanks to the banker who helped me. So if you think banking can be done purely on the phone - you are wrong, even with one of the prime banks in the US. read more

This review is strictly for my experience with the operation side of this branch, as I did not have any interactions with the New account section. I usually do my transactions at the ATM. But today I had a transaction that I had to do with a teller so I went inside the branch. There were 3 people ahead of me which is not a big deal right? WRONG! Slowly, the line started to get longer and longer.... There was only one teller who was helping customers. The second teller was balancing ATMs (I think) so he was just there counting money...Yes, on a Monday morning, there was only one teller who was helping customers.. I have to mention that there was a useless Greeter who was greeting people, but basically wasn't doing anything... It would have made more sense for her go to the teller side and help the line! But nope she didn't do that... When a customer (from the line) actually complained, the greeter response was, "we just have a teller for now".... And that is it.... I was like wow.... What happend to customer service?!!!! I remember when it was Washington Mutual, all the employees were so nice and friendly and customers were actually meant something. With Chase I feel like I am just another number... There is no common sense and there is no sense of urgency.... They basically don't care... That is the bottom line.... read more

This is a great, convenient bank location situated in the parking lot of the Aliso Viejo Town Center. We received one of their $50.00 mailers for opening a checking account with them and took them up on their great offer, and opened up a savings account as well. The gentleman who helped us was just the right amount of friendly (I'll explain later.) and helpful moving through everything from transferring our money to getting our new debit cards set. Later, looking back upon the whole process, I like the fact that no one at this branch have ever been pushy or overly friendly just to get more money out of us or try to make our money "work for us". I can't say the same for our local branch. I was receiving phone calls all the time with the workers trying to make our money "work for us" when I explained how I would contact them if we ever decided anything. The phone calls kept coming, so I finally decided to stop answering their calls. The workers here have also offered my daughter lollipops, so she just loves it when Mommy or Daddy have to do their banking. She never forgets which establishments recognizes her and gives her a little treat or two. Oh, and another HUGE plus for me are their awesome automated teller machines that take deposits without you having to fill out the envelopes or deposit slips and can give you a photo copy of your deposit on the spot! Very convenient for anyone on the go! I can't tell you how many times I had a deposit on me and no extra deposit slips, envelopes or even a pen in the car for the other banks. Way to go Chase! read more

Not a review for this particular Chase bank just for Chase bank in general. Stay away. They are the worst. Very unethical and don't care at all about long time customers. I missed a reoccurring payment fir my streaming service ( $65) because they never sent me a bill. As soon as I found out I immediately paid it. They put a mark against my credit and refused to remove it. I never have had a late payment in my life. They claimed they sent me an email of the bill and a reminder of the payment due. When I asked them to send me a copy of these emails ( that were never sent) they couldn't/ wouldn't. They are the worst bank to do business with and couldn't care less about their customers. Very poor business practices. Will never have anything to go with them again. read more

I don't live around OC area , but had to come to this Chase. I will have to say , if this were the FIRST time to come to this location, I would 100% reconsider banking with someone else. I had to deposit a check & the name of the lady who helped me was "Soukaina Benzahi" , she was EXTREMELY rude & I felt totally uncomfortable ! I was explaining my situation to receive clarity on my account and she just looked at me and responded "AND?!" , I was extremely appalled in the professionalism in this branch. Not to mention this women looked like she rolled out of bed to get to work. If you are unhappy with your workplace , especially if you are dealing with customers on a daily basis, maybe it's time to find a new job , because this truly affects the reputation of the company. read more

Chase Bank - Banks & Credit Unions Near Me - Aliso Viejo, California

Horrible customer service I don't recommend coming here they treat there customers like shit they delay every process they take forever to set up an account read more

Used the ATM at this branch to withdraw $500 and paid $3.00 fee, money was not dispensed. However the money was taken off my debit card and so was the service fee. Chase offered absolutely ZERO assistance , by the way I have a checking and saving account this Chase. I know have to wait 90 days for an investigation to be completed before my money is returned. The Chase ATM receipt is worded THIS DEVICE HAS BEEN EXPERIENCED A TECHNICAL PROBLEM. What a joke. read more

Chase Bank - Banks & Credit Unions Near Me - Aliso Viejo, California

Wanted to deal with an account we already have. Customer service center is no better than their branches. Wait time was so long and they don't value their customers. They just want money. That's it. I don't like your altitude. I wonder how this bank is still a leading bank. I would be more happy with regional banks. Bye bye chase. I closed my account and have nothing to do with this bank again. I don't reccomend this bank or their services. read more

It is in good location, close to restaurant and stores. It has a nice looking ATM out and inside of the bank. The inside was clean. I have the BEST customer service. Erick M. Helped me right away! He was nice, friendly, and helpful. I got few issues with my documentation and he fixed them with no problem. He was respectful and knew how to do his job. I definitely go back there again! read more

I just want to thank Anthony Cruz for all of his assistance with my bank debacle. He was not only professional but went above and beyond for me. It was not a easy issue and I don't know if there will be a solution or not but I am extremely happy with his persistence and tenacity to the issue I was facing. Thank you Anthony for being a rockstar! I didn't get the end result desired and I will no longer be a bank customer for chase bank. Anthony is still a rockstar!!! read more

This bank is the worst. Just another long line of disappointments over the years with this outfit whilst having multiple accounts with over a million dollars in play with these guys. I made the mistake of applying for a PPP loan for my business and after a few months of getting nowhere because there is never anybody to talk to or take responsibility I was denied. The denial letter stated that they couldn't verify information on the app. and to try again. OK. So I did the app. again with all the exact same supporting documentation. I continued to wait as the deadline for round one was coming to a close. I was denied again because they couldn't verify my information. How could you not verify the info. considering the business bank account is with Chase and all payroll checks are processed through Chase? So over this bank that I decided to try another bank. I took the exact same package of paperwork to USC Credit Union and had my money in no more than a week. I'm paying off my mortgage really soon and am in the process of moving all my other accounts to another bank that cares about their clients like F and M and US Bank. I'm leaving Chase forever and will lay down long positraction burnout marks in their parking lot and the last thing they'll see of me and my money through the smoke are my taillights disappearing in the distance... read more

I can not believe it i am on hold now for close to 2 hours waiting for a supervisor because chase returned my rent check for no reason saying that the signature is little off when i write this check for the same amount to the same company every month, I am not sure how long i will be on hold for but i am sure i am closing all my business merchant and personal accounts with this place . The worst customer service in the country . Do not be fooled take your business somewhere else read more

Nasty rude absent manager & bad teller operations. People's accounts get screwed up & they mess up people's accounts & transactions & mostly operate without a manager present! read more

Was just at this branch, where I sat & waited patiently for a "Chase Private Account" banker. I inquired with the tellers politely if someone could assist me with my account, & the tellers appeared annoyed and informed me to continue to wait, because the bankers were "busy assisting other customers", which is interesting because I watched two of the bankers in offices chat and joke around while I and another person waited. The other person waiting looked upset as well. This was 4pm, Tuesday April 7th. I decided to leave, to which the Chase employees did not appear to care, and I am literally at Wells Fargo where they promptly greeted me. read more

I've banked at this branch for over 4 years and never had an issue until now. I came in at 5:30 to sign signature cards to an account I need to sign checks on tomorrow. I was told by the branch manager that there was only one person in the bank who could do this sort of transaction and that they wouldn't be done for a half an hour. I told them I would wait. I was then told that the bank closes at 6 and they wouldn't be able to help me. I do get that I came in a half an hour before closing however, a half an hour should be more than ample time to sign a simple signature card. Do yourself a favor, don't bank at this branch. Not saying don't bank at chase! Just not this branch. I'm more than livid. read more

This bank should now always be getting 5 stars when you deal with Eric Meister, Private Client Banker. When I knew him from the Monarch Beach location, he helped me set up the accounts that I needed, and then also worked on researching the cost basis on some stocks I'd invested in. I was so impressed with his service and expertise that I referred him to someone else looking for a banker. Today he helped me with a couple of other transactions and informed me that I was in the wrong savings account that was charging extra fees. So he's saved me money which is a great service for any bank to offer. He's the best! I hope he remembers me when he gets promoted to Vice President. read more

This Chase is conveniently located in the Aliso Viejo Town Center. I always find it convenient to stop by here with Ralph's, PetSmart, Starbucks, Edward's 20 plex, and Fatburger within walking distance. Parking lot is well lighted at night. Interior is very clean and well managed. Lengthy evening lines usually get through in a couple of minutes with the number of tellers they have staffed. read more

Chase Bank - Banks & Credit Unions Near Me - Aliso Viejo, California

Been banking at this location for about 3 years. The staff are professional, helpful and friendly. Love that they also have a drive thru at this location. Whether you deal with a financial consultant or a teller, it's always a pleasant experience. read more

I've never really thought of reviewing a bank before. I mean, I mostly deal through the ATM and when I do walk in, it's do the paperwork, get in line and complete the transaction. Done. However, my last two visit to Chase have set a new standard in banking service. Each time, before I can even get my paperwork done (and the tied down pens all have ink - yippee), someone has come up and asked to help. "I'll take you over here and finish up your paperwork for you," said one kindly woman working there. I was waiting to get the hard sell on something but instead, she noticed that my account could be upgraded for free. I now get five free non-Chase ATM transactions a month, plus other nifty services. Now that B of A has issued yet another ridiculous fee, I'm trying to get my husband to switch over. At Chase, they're very helpful, very nice and very efficient. Way to go Chase. read more

I don't know if this is a change in all Chase banks but this Chase is like...ridiculously friendly. Not in a pushy way, but I guess if you don't normally enjoy making small talk you may feel this way even though I really feel like people shouldn't feel offended over friendliness. But seriously, every time I go in they're super nice and ask me about my day and I basically feel like I'm at Trader Joe's except everyone is wearing blue/black/grey. I mean it's not like it makes me want to open 2938 accounts, but I feel like if I wanted to inquire about future opportunities with them I totally would feel fine doing so. Also they have a Drive-Thru ATM, okay seriously awesome. read more

FRustrated that I have had Chase accounts (or accounts that were taken over into Chase) since 1982. Chase just cancelled a credit cared we had for 39 years becuase of none use without every giving us a call. they claim a letter was mailed to the house we never received. Funny part is this card had a large balance for a few years and they were always trying to lower the limit every time we made a payment. Now that we survived the great recession and everythings paid off, they cancelled for non use. Went to use the card and discovered it was closed a few weeks. Called and no one offered any assistance to reopen the account and they said we were welcome to apply for a new card. Absolutely crazy! At one point they were trying to get us to move all our assets over- never happening now after they showed their loyalty to a lifelong customer. read more

I wanted to switch to Chase Bank, but I recently found that a close family member had money scammed out of their checking account in Aliso Viejo Branch, I decided Chase was not for me. Stop scamming your customers. Money is missing, they proved they didn't make the withdraw. read more

THE WORST AND SLOWEST TELLERS out of all the Chase Banks I've been to is here, in Aliso Viejo. WORST AND MOST RUDE AWARD GOES TO ALLISON DE ROSAS. I've been banking with Chase for the past five years for my business and will usually go to the Tustin location, but since my business moved to Aliso, this is where, unfortunately, I've had to resort to. I've had issues with tellers here and there at both locations, but never what I experienced today. Typically, most of the issues I've had are misunderstandings on both my end and their end, and they all get resolved pretty easily and quickly through COMMUNICATION. Every week, I have to deposit thousands of dollars in dollar bills and out of courtesy for other customers, I will ALWAYS count and strap them at home to make the deposit process faster and not hold up the line for everyone else at the bank. Almost always, the teller will take the straps and not count them individually because they tell me that they don't need to do that and all are very thankful I've strapped them so that they don't need to count. Whenever a teller doesn't know they don't need to count the dollar straps, I will tell them and they will fight me on it and confirm with another worker. Not a big deal at all and they know next time to not waste their time counting. Today; however, as I'm telling Allison De Rosas this, she acted annoyed (understandably so, who likes being told what to do especially at their own job.. I get it) and totally dismissed me. I was calm and quiet as I explained this to her and told her I wouldn't have bothered counting if they're going to take apart each strap and recount. As I'm talking, she literally just tossed my receipt and told me to have a great day. TOTALLY INTERRUPTED ME MID-SENTENCE. At this point, I ever so slightly raised my voice and told her how incredibly rude that was. She denied tossing the receipt, but couldn't deny the fact that she interrupted me. When I had asked for an apology from her for interrupting me, she replied with another "Have a great day." What a total slap on the face. I didn't want to create a scene so I removed myself from the situation and figured I would call the branch instead. Not surprisingly, no one picked up after three attempts. Never have I experienced such disrespect from anyone when it came to this exact issue in the five years I've been banking with Chase. What an absolute disgrace. Currently talking to my business partner and taking our business elsewhere! read more

The most rude tellers I've ever encounter in my life. Hey Chase employees if your not happy to answer my questions about my check, don't work in customer service and learn some English please. read more