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    Nuvision Credit Union

    3.9 (115 reviews)
    Closed 9:00 am - 1:00 pm

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    Response time

    1 day

    Response rate

    100%

    Services - Nuvision Credit Union

    Personal banking

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    1 year ago

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    5 days ago

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    2 months ago

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    11 months ago

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    11 months ago

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    8 months ago

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    11 months ago

    The worst for user support. The app is useless and counter-intuitive, no one answers the phone. The merger with Safe was a fiasco.

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    1 year ago

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    1 year ago

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    7 months ago

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    10 months ago

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    1 year ago

    I came in looking to open an account and Brianna was the one that helped me. She was so sweet and informative.

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    1 year ago

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    1 year ago

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    Peng, we appreciate the feedback and the 5 star review.

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    2 years ago

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    4 years ago

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    7 years ago

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    5 years ago

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    5 years ago

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    16 years ago

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    Page 1 of 3

    Ask the Community - Nuvision Credit Union

    Do you have safety deposit boxes?

    Beverly, currently we do not have safe deposit boxes at any of our California branch locations. Please let me know if you have any further questions.

    Some customers have complained about some of the fees. Are there any fees with opening or maintaining a checking account with Nuvision? If so, what is the fee for standard checking accounts?

    Peter, Thank you for inquiring about a checking account with Nuvision. Our Simple Checking account has a monthly fee of $6.00. A $1,200 monthly average checking account balance or direct deposits of at least $500 and 7 debit card transactions per… Read more

    Is Nuvision still on lake forest in Irvine?

    Hello Molly, Yes we do have a Branch on 23020 Lake Forest Drive, Laguna Hills. Hours M-F 9:00a - 6:00p & Sat 9:00a - 2:00p. Thank you.

    Don’t See Your Question? Ask Away!

    Review Highlights - Nuvision Credit Union

    Aside from that I had the pleasure of working with Calvin Nguyen and the process was easy and quick !!!!

    Mentioned in 32 reviews

    Read more highlights

    Bank of America Financial Center - Storefront

    Bank of America Financial Center

    (87 reviews)

    I found a banker that I really like and trust. He helped me figure out an investment strategy. I…read morewanted to yield higher interest so I went for the 7 month CD. My banker is very diligent in following up and I highly recommend coming in here and getting an investment education!

    Subject: Formal Complaint Regarding Discriminatory and Unprofessional Treatment at Bank of America…read more26831 Aliso Creek Rd, Aliso Viejo, CA. 92656 Attention: Bank of America Head Quarter. To Whom It May Concern, I am writing to file a formal complaint regarding an unacceptable experience I had at your branch earlier today 06/20/2025 at around 11:50-12 noon. I arrived at the branch and was walking toward the correct line for teller service when another customer entered and went to the wrong line. Despite this, the teller served him instead of me, even though I was clearly in the proper position. When I respectfully voiced my concern and asked why this happened, it turned into an unproductive and heated debate. Instead of addressing the issue professionally, a manager came over and immediately escalated the situation by threatening to call the police, stating that I was "yelling." At no point was I being threatening or aggressive--I was simply frustrated by the unfair treatment and lack of explanation. I find this behavior deeply concerning. Threatening a customer with police intervention over a service complaint is not only inappropriate but feels like an abuse of authority. Furthermore, the dismissive tone and lack of accountability from the staff suggest discriminatory or power-based mistreatment. As a long-time customer, and a former Bank of America property Owner. I expected better. I am requesting a formal review of this incident, accountability for the staff involved, and assurance that proper customer service standards and anti-discrimination policies will be enforced at this branch. Thank you for your Cooperation.

    Fremont Bank

    Fremont Bank

    (30 reviews)

    This review is for Paul Marshall who was instrumental in getting my wife and I our first home…read moretogether. Paul was exceptional in every category you needed in a mortgage officer. 5 stars is honestly not high enough for what he did for us. He was efficient, honest and professional in everything he did. He made buying a home for the first time so easy and there were no hidden fees or strings attached! We left our original lender for Paul not only for his superb customer service skills, but also for what he did for us on our loan. He saved us over 0.50% off our loan rate and over 15k in our closing costs! So not only was he better and easier to work with, but he saved us money now and for the future! The cost savings Paul got us let us remodel our house to our liking, so our first home literally wouldn't be the same without him. Paul is without a doubt the best mortgage officer I've ever worked with or known and I would recommend him to all my friends and family members. Paul Marshall and Team - Thank you so much for everything!!!

    Fremont Bank, I…read morewould like to thank Paul Marshal for exemplary work ethic and commitment he put forward when he was working our home loan. He was always able to help, support and educate us. He truly took the time to explained thoroughly the inner workings of the whole process. Paul Marshal is one of kind lender that I strongly recommend. Paul Marshal is an asset to Fremont Bank and should be recognize for his diligent work and his knowledge of home loans. Paul was able to get us FHA approved into our first home as a first time home buyer. He does an amazing job and help us through the process with ease. Paul my family and I would like thank you from the bottom of our hearts for making our dreams a reality. I look forward to working with you once I refi in the future.

    Citibank - Citi Bank 
 Aliso Viejo

    Citibank

    (15 reviews)

    I am compelled to assign a negative review to this experience, to the extent that even the lowest…read morepossible rating is insufficient. It appears that, unbeknownst to Citibank's clientele, the bank has recently upgraded its software-based customer verification system, which now prevents individuals from accessing their accounts in person using a government-issued real ID. I do not utilize debit cards at all. After visiting the branch to withdraw funds from one of my accounts, I left with no money after enduring over two hours of frustration and anger. The four employees present--a staff member onboarding, another completing onboarding, a personal banker, and a manager--were unable to determine how to access my accounts using a government-issued ID. We were transferred from person to person, wasting valuable time. We were informed that we must possess a bank-issued debit card to access any account information, a requirement I find entirely unreasonable. If this debit card is now required to access your accounts, a letter to all Citibank customers should have been sent before the new software was implemented. Consequently, we consented to initiate the process of obtaining a temporary debit card. Unfortunately, the new system's timeout feature is extremely rapid, preventing us from entering a PIN. When the banker attempted to reset the password, we were advised to do so via the mobile application from home. The issue here is that this is a TEMPORARY debit card, and, according to the 1-800 representative I contacted, a customer cannot create a username, password, or reset a TEMPORARY card independently because the card has not yet been linked to an account. Despite this, within two minutes of chatting with the 1-800 Citibank representative, I was able to access a touchscreen-enabled system that, through my iPhone, allowed me to enter the card number, associate it with the correct account, and set my PIN--completing the process in two minutes rather than two hours. Why was the phone representative so knowledgeable, yet the five staff members at the branch were unable to assist in a similar way? Additionally, I attempted to cancel an appointment scheduled for tomorrow afternoon with a banker at the Aliso Viejo branch to resolve my issues and facilitate access to my account. I called the main Citibank number because the Aliso Viejo branch, even though it was within business hours, did not answer. The representative at the main number explained that they were unable to cancel the appointment directly, as the banker should have sent a confirmation email, which provides access to the appointment, should a customer need to change or cancel it. The 1-800 Citibank representative then advised us not to attend the appointment (we had no intention of going) because we had received a resolution at another Citibank branch farther from home. I strongly suspect that no appointment was ever scheduled. I have decided to cease conducting business at this branch. Today, I visited another branch, which, within 15 minutes, attended to my needs efficiently and courteously. I wish you good luck if you choose to visit this branch after reading this review.

    I want to express my gratitude to Citi Bank in Aliso Viejo. All the bank employees were polite and…read morewelcoming. I worked with Luis Uscanga as my banker. He helped me open a business account and get a line of credit. He knew his stuff, explained things well, and made the whole process easy. Thanks to him, I'm all set to grow my business. Luis is awesome, and I highly recommend this Citi bank. Thanks

    Nuvision Credit Union - banks - Updated July 2026

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