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Chase Bank

1.8 (4 reviews)
Closed 9:00 am - 5:00 pm

Services - Chase Bank

Personal banking

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Frost Bank

Frost Bank

(5 reviews)

I inherited a modest home improvement loan along with the house when my mother died. I went in to…read moreupdate the loan to my name, and it took THREE visits to do this very simple task. Later, I decided I wanted to pay the loan off early, and discovered that they had only updated the auto-pay. When I insisted I be helped, the young woman working refused to assist me, and the older woman got defensive on her behalf. To be clear, I was polite, but irritated. The had the gall to treat me like a villain for wanting to pay my bills early, while sitting next to a "We treat you like family" poster. The conduct is unprofessional, incompetent, and worse than apathetic; hostile to the customer. I will never do business with these people again.

What a DISASTROUS disappointment in the Arlington location…read more * Multiple disasters with this bank not honoring deposits. * Locking one out of the app/online account. * Not following through when they say a banker will call you within the day ----------- Here's my story. I deposited the same check from the same institution on the 1st. On the 2nd, I'm locked out of my account. I'm out of state and can't go in to personally resolve this. I've called multiple times and have to start over with each call representative. They mean well but it's the Arlington location that's not following through. Now it's the 5th and I called the Arlington manager, April, but she has not arrived yet. Oh...and they sent me a new debit card by snail mail that hasn't arrived either. That action was initiated 10 days ago. I do NOT recommend this bank. Go to a real bank.

Chase Bank - banks - Updated July 2026

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