Umpqua Bank opened in 1953 so Southern Oregon millworkers in Canyonville and Riddle could cash…read moretheir paychecks at a bank rather than a bar or grocery store or have to drive several miles north to Myrtle Creek. Sixty-one years after that modest beginning, the Roseburg-based bank came to Boise with the purchase of Sterling Bank. Umpqua is the community bank leader. They go out of their way to make you feel welcome and invest in their local areas by making loan money readily available. After having spent 20 years in their Roseburg hometown, I'd glad to see this bank come to Boise.

From the owner: Umpqua Bank is helping people, businesses, and communities build economic vitality for the greater…read moregood. Most banks treat their customers like customers. We treat our customers like people. You, your life, your money management style--all things that are more important to us than the size of your balance. We pair financial expertise with a passion for getting to know you as an individual--and it's not just because we're looking for new gym buddies. We're on a mission to help you manage your money in a way that matches how you live your life. To do that, we're committed to learning more about you than your account number. That's why we take the time to understand how banking fits into your bigger picture, and give you the easy access and mobile tools you need to manage your money on your own terms. It's why our stores feel more like a living room than a bank branch. And why our associates will always remember your name. We've grown beyond our roots as a small community bank, but the spirit of community will always be at the center of everything we do.

The staff at this location are professional, courteous and are all rock stars. Whether it is…read moreobtaining a loan, coming in for a card replacement (not because I lose them all the time! lol) or help with other transactions. I also love that, any time I have had fraud on our accounts, they are either on the phone calling us about it or are quick to handle the complaint. Thank you for great service!

Not good at all. Their customer service is nothing. I have called on three separate occasions…read moreseeking customer service and have been told I have to do a video chat or go to a branch. So, I went to the branch and asked for help. A banker took me to his desk, asked what I needed, then took me to another room and put me in front of an ipad to do what I needed to do. Freaking unacceptable. They are cowardly and do not take responsibility or accountability for their mistakes. Do not bank with them if you don't have to. As soon as I can and have the time, I will be closing all of my accounts and moving elsewhere. ICCU - don't bother responding to this. I don't want to read your fake, generic response.

P1FCU is a great credit union, and the associates were very helpful in getting my account set up…read more They rock! :-)

Absolutely love this location. Like all other P1FCU's I've been to the service is amazing. One of…read morethe best associates here is Roxanna. She is always super friendly and helpful. This location seem to be less busy than the others which is nice. Also love the modern design. It's much more welcoming than some of the other locations.

This is what a bank should be! I have on occasion needed to speak to a live person. Call the toll…read morefree number and BINGO a real person! In the US! And when I go to the drivethru they greet you by name and are very personable. They often go above and beyond for their customers. That is why I stay.

They allowed me to open an account and let me deposit a check for the surplus of my deceased…read morefathers truck didn't ask for any paperwork just my ID the next day they informed me that they needed either letters of administration or if no probate was happening then an affidavit of small estate would work with supporting documents which I had/have in order to process the check which i explained i would bring down as soon as I could get a moment from work in roughly an hour; 30 minutes later they call back and say they tried to process the check and called the issuing credit union to verify funds before I even got there. The issuing bank decided to lie and tell them they put a stop payment on the check and so mountain west closed my account for fraudulent activity and wouldn't return my check and as soon as I said i would call law enforcement they called them and requested to have me trespassed for no reason as I wasn't yelling being uncouth or using profanity at all. So to summarize they HELPED the credit union STEAL over 4 thousand dollars from me.

I have been a customer of this bank for five years and have always found employees to be very…read morepleasant and helpful. I highly recommend this bank.

I found myself on Chinden and needed to go to US Bank. I thought about going to my dual branch and…read morehave Mariah assist me with another issue but with traffic the way it was, I was not feeling overly confident that I would make it to Eagle & McMillan. I stopped by the branch near the fairgrounds. MJ greeted me right away and I explained my issue. She started to help me but since it was an issue that she hadn't run into before she asked Sam. Sam provided some guidance before helping another client at his desk. MJ continued to try to figure out how to fix my issue and even consulted her book with hand-written notes that remind me when I first started working for my current job. That little notebook saved me out of so many jams during my first year. MJ figured out that she needed Sam to finish helping me and I obliged and stepped aside so MJ could assist the next client. Sam came back and we strolled over to his desk. I quickly provided a recap and in no time flat he was able to resolve my issue. Sam and MJ were courteous, professional, and so genuine. While this branch is not main branch, I have no issues popping in if I need to get some banking done. The customer service provided by MJ and Sam was superb.

Been banking here for 10 years or so and the service has been good in this branch of the bank just…read morewish that the bank didn't have to charge so many fees.

They have secretly kept my credit score tied to my ex wife's account for more than 20 years. Found…read moreout about it recently. They Refused to separate the line of credit even when the balance was zero. Having to hire an attorney. I highly recommend any other credit union. They will do anything and everything to get your money in their profits. Giving a one star rating only because there isn't an option for no stars.

We moved from out of sttate and needed to find us a new credit union. We were so lucky when we met…read moreRyan at this bank. He took care of "everything " and I mean everything. He even refreshed my daughter and her husbands finances. Ryan has a sense of humOr and is so easy to work with. If you are looking for a new credit union please don't hesitate! Get on your shoes and take a drive, you won't be sorry!!!

I went to the drive-thru to make a cash withdrawal..... I got to one of my destinations to pay…read morebills and I noticed that the withdrawal was $100 short. I called immediately was never given an apology was put on hold to wait for a manager asked if I could come back in I said of course, during the time I was on hold no one ever came back to check on me I was able to drive the eight miles back to the bank... Asked if I had my envelope handed it to them she then counted it and when got $100 and handed it back to me and no apology. If there would have been an apology there would not be a two star review.

I feel bad giving this bank 3 stars because of one individual. I recently moved over to Wells Fargo…read moreper recommendations from coworkers and friends, and ultimately was looking to make them my "home" bank where I do everything. I have been talking with and working with personal bankers to reach some of my personal financial goals, as well as moving over my auto insurance, auto loan and potentially my credit card. I've had no problems with the personal bankers (Hector and Peter) and most of the tellers that I've worked with have been professionally and eager to learn my name and make me feel welcome. Yesterday I deposited money via the drive through and noticed that I didn't get a text notification and it wasn't showing up in my mobile app. It was cash so it should have been instant. I couldn't have dealt with it yesterday since I was a work so I opted to go in today on my day off. I took in the receipt and spoke with hector about it and he assured me it would be resolved. He brought me over to Midori, the teller who processed the transaction yesterday, and she had no idea how to fix it. She called over Peter who helped, he thought it was just a transfer that needed to be done and when she said no, it was on a completely different account he seemed appalled. He showed her how to fix it and explained what needed to be done. Midori had no interest in apologizing for her mistake, she ignored me for most of the transaction and said "well this is awkward". I told her that she should not let it happen again and she very rudely said "ok" and then instructed (not asked) me to swipe my card, confirm the deposit and select a receipt. I mentioned that I work with customers personal information in a medical field and that it would be a huge deal if I had put someone else's information on a file that wasn't their own. Midori rolled her eyes at me and continued to talk to Peter. You do not roll your eyes at customers, especially if it is your mistake. It is super unprofessional, it is rude and it is childish. You should apologize, reassure the customer that it will not happen again and offer a resolution. That's customer service 101. You are representing a national bank with thousands upon thousands of customers and it is not ok to deposit someone's money in an account that is not their own. With the attitude Midori has, I doubt she has learned her lesson and I sincerely doubt she will make an effort to double check before she accesses accounts. I will not bank with her ever again, I will gladly wait for another teller who is more responsible. Peter wasn't the one responsible for her mistake and yet he apologized and said he would take care of it for me. I sincerely appreciate everyone else in that location but I will be taking a step back and considering other options for my loans, credit and investments.

I have been a customer for over five years, my husband has been for two years. He got the…read more"overdraft protection " and unfortunately had had to use it a couple times. He just got a check for over $12,000 that they are now holding hostage as a punishment for 9 days! It has cleared the bank it came from but they won't releaee the funds. This type of punishment should be discussed up front when opening an account. We have some very important bills thacc to are not getting paid because of this. Absolutely ludicrous!!! I would think twice before opening an account here unless this type of treatment appeals to you. We will both be banking elsewhere.

We have been with Keybank for more than 20 years. Over time, they went from being a very good bank…read moreto a poor bank, and finally, to a terrible bank. The problem is clearly at the top. The branch managers and tellers receive no support because the people in Ohio don't care at all about their customers. It is best to bank elsewhere.