Love the mobile app! Professional service and convenient locations. Very pleased with my banking…read moreexperience at BOC

I have worked with this bank on a few occasions, I am always greeted warmly and professional upon…read moreentering. I've had to complete transactions for large work projects and they are always accurate and accommodating. I appreciate how they have zipper bags or boxes available for easy transportation. There is a small caffe area to enjoy a small quick cup.

I was treated very unprofessionally. The loan officer, Joe Petralia, became angry and rude with me…read morewhen I pointed out discrepancies from the initial loan estimate, asked for follow up on items he indicated he would take care of, and requested verification of closing costs. He also promised me a fee waiver the back had no intention of providing. Actual quote in an email from him "You would not dare ask Wegmans why they've raised the price of their bananas since 2018, then ask what Dole/Chiquita charges them, and squeeze them for the difference." I was shocked to hear that from a customer service representative. I eventually had to walk away from the deal even if it ultimately would have saved me money just because the process of working with him was so upsetting.

I came in on opening day with my family and was so excited to try a drink. The inside was really…read morecute and it's my seating areas to get work done. I love that they were handing out free tote bags which was awesome. I ordered their seasonal drink the Matcha with Ube and blueberry. It was absolutely delicious! It was super smooth, perfectly sweet, and packed with flavor! My only issue is that it cost me over nine dollars for such a small drink. Which is a little outrageous. I did like that at the checkout counter. There's a QR code you could scan to get the next drink free. The staff here was really nice and I do think I will come back again to get that free drink!

Margaret Torres from Rich Voci's office, was super helpful, flexible, and made it easy to work with…read morewhen changing my home/auto policy over to State Farm. They had great rates and the process was very simple to switch over. Thanks again Margaret!

Margaret was great at explaining and facilitating the transfer from my previous insurance. Great…read moresavings. Would refer others to her.

I simply cannot say enough about the good people at Brighton Pittsford Agency. I always found…read moreshopping insurance or changing/adding coverage to be an arduous task. Tom & Judy at Brighton Pittsford Agency not only eliminate the hassle, they actually make the process easy not to mention their response time is second to none! They are decent and honest people that have never once tried to sell me something I do not need. In addition, for the first time ever I can honestly say I fully understand the coverage I have because Brighton Pittsford Agency takes the time to make sure I do. I would strongly recommend Brighton Pittsford Agency to anyone who would like to do business with individuals who have the utmost integrity and recognize they are dealing with people, not just policies. I am 100% satisfied!

They do seem to do a lot for the Rochester community and have a noble mission - I think I was just…read moreunlucky and had a bad experience with them trying to execute that mission. I was working through applying for the First Time Homebuyers club. It's a tedious process that requires printing a ridiculous amount of paper. The person I was working with was uninspired and gave off the overall vibe that I was inconveniencing them by applying. There was an extreme lack of communication, and ultimately it was up to me to figure out that I was denied 2 months into the process. She never bothered to tell me I was denied. Once I questioned Neighborworks about it, they said I was over the income requirements; they showed me the final application, and the worker put down my wrong income info. I would love to make what she said I make - but I showed them the math (multiple W-2's) and that I was well under the income limit. NO RESPONSE. I had to prod more, and eventually I was told I have to wait for the next calendar year to apply again with this years taxes. No apology, no acknowledgement that they screwed up, nothing. At this point, it's too late for me to apply, I need to buy a house well before I'd finish the saving program. TL;DR - Applied for FHBC. They messed up my application with a math error. Denied by state lending agency. They never told me and never apologized.

There are numerous roof repair service providers in Rochester area. But to my knowledge…read moreNeighborWorks® Rochester Inc is the best service based company & and it has received much appreciation for its environment friendly energy-saving program

I cannot say enough about Jacquie Johns at Empire one insurance! She's been my agent for at least…read moreeight years, has always been more than knowledgeable, making sure I have the correct coverage for the best rate. She has gone out of her way to help me, and my family. Even assisting on a weekend when something very weird came up while I was trying to buy my new car. Call her if you are looking for insurance!

Extremely lacking in communication and staying on top of any help with claims from the woman agent…read more Cheap insurance, no problems unless you need help with your claim coverage, then you're on your own. Stay far away!

Craig and his staff have always given me great service and suggestions! They always keep my policy…read morecosts down while making sure I'm fully covered all around..........Wouldn't use any other agent:)

I am disappointed in Craig Bauer and his office staff. Has front office staff who tries to block…read moreyou from speaking with him when there is an issue, it took persistence to get through. Overall, he tries to play the nice guy while making sure claims are not paid out. While not directly calling you a liar, he says "I don't know who to believe" regardless as to what happened. So in essence, inferring you are not telling the truth without directly saying it. I am sure he is pleasant when he takes your money however. Please do not use his services. Go elsewhere in Pittsford, anywhere else. I am very disappointed in Craig Bauer. As he states, he is a 30+ year insurance agent, and makes sure the profession lives down to its name.