Well the end of the year is nearing us. And we all like to clear up bills, loans, odds and ends…read morewith banking. Especially me!!! I had a bit of unfinished business at CNB so I went in yesterday and cleaned things up, a great feeling. I had called earlier to get exact figures and spoke with a gentlemen by the name of Angelo. Ang is new at this branch and is in customer relations management. I enjoyed meeting him and he went above and beyond to close things out for me. I was impressed. A young man by the name of Noah who was the bank teller working with Angelo on my account was also very helpful and polite. I definitely have to give CNB a 5 Star rating for their professional courtesy and business ethics.

Phone service is good and staff always helpful at lakeshore and shortsville branches. They…read moreappreciate Optimum customers with a nice picnic each year and free coffee at most branches.

Was on hold for 40 minutes. Needed my wife to get access. Asked agent to hold while I got her…read more Agent not there when I got back. Worst customer service in years. Use a better bank.

Wow! What a difference a mile makes…read more This is a small, extremely busy bank, conveniently located on Ridge Road East, between Hudson and Joseph Avenues. The receptionist here is the absolute best. She is warm, welcoming, professional and friendly. After the disastrous visit to the new ES&L a mile away on Hudson Avenue near Titus Avenue, I was so glad to be able to come here and do the business I went there to do. The tellers are always nice and friendly and I'm always amazed that if that they either recognize me or remember my name out of the hundreds of people that they must serve every day. I mentioned my disastrous experience at the grand opening of the branch on Hudson Avenue today, and the teller was absolutely surprised and apologized for my terrible experience. She asked if she could put in a complaint (she said they needed to know about that experince) and that she could do it anonymously. I told her she could use my name and again she said she was sorry that I had that experience. Again, I can't say enough about this bank, I've never had anything less than a stellar experience here. Perhaps those involved at the Hudson Avenue branch should spend a day here and learn how they can give customers such an experience, too.

Genesee Co Op has friendly staff, but their lack of any assistance after business hours or on…read moreweekends is infuriating. Their online app does not work, and even after addressing these issues with them, there is little they can do

Wonderful staff and services! The staff is so diverse and friendly while maintaining excellent…read morecustomer service. My wife and I have been loyal members for years and plan on continuing to only bank here!

Former customer…read more Auto loan PAID OFF! CAR TOTALED. TITLE SURRENDERED TO INSURANCE COMPANY. Transunion has an amount owed as $210. Equifax has it as closed. Employees at branches are great. Checking account Maintenance fees: $21.50

Super helpful and friendly staff. They go above and beyond to help you out with financial planning.read more

So, the lady at the desk to the right when you walk in has been awesome! Always professional and…read morekind to customers. As we've grown a professional relationship, we now talk to each other like siblings and joke with each other, and give each other grief all the time. I will never use the machines as long as she is there. Also, generations has better small business protections than any other in the area.

From the owner: Generations is a community-based financial services organization that has partnered with businesses…read moreand residents in New York since our founding in 1870. Generations is dedicated to providing quality service to all of our retail locations. Many of our offices feature innovative and new technologies, as well as, a creative and modern design while maintaining a small-town atmosphere.

In this day and age, more than ever, every penny counts. For many years I did all my business with…read moreM and T bank. The employees, for the most part were always friendly. I did business at the Hudson avenue, Lyell avenue and East avenue locations. But I may add that their interest rates left little to be desired on savings accounts. So I started looking. One night after work while watching the evening news I started seeing ads for Key Bank. Plus they had a bonus/gift offering for new customers. At this time for starting a checking account,(with direct deposit) and a certain amount in your savings, the customer would receive a $300.00 dollar bonus after the waiting period. After seeing this ad for a few weeks I went in to Key Bank and sat down with Ellen Meagher. A long standing employee there. I explained I was employed, had some savings, plus going to start receiving my Social Security. After listening to her, things started to click. Plus the starting interest for savings (guaranteed) was 1.5, and if it goes up, you also get that rate. But guaranteed the 1.5 for the first year if I remember correctly. To me this is great. Plus they have other special programs for customers. I'm very pleased and one final thing I would like to add is this. At this bank Ellen Meagher who represented me keeps in touch with new programs for customers.

keybank does loans. the issue I have is they don't have notifications for their clients. only…read morestatement as when things are due. If you miss a payment, you aren't notified until a late charge is assessed and the payment goes to claims. they make you go to a third party to pay. This is only after 10 days. Bigger banks have notifications for when payments are due and if you missed the due date. these are extremely helpful notifications for busy people. the fact that KeyBank doesn't have them is why I rank them low. they don't want to help their customers pay on time. they prefer the late fees.

The person we dealt with was very kind but had no idea how to open a checking and savings account…read morefor us. We left in frustration and went to a different bank

I've been a member for six years but I've actually never gone to any of their locations. I stopped…read morein to the one in Henrietta this week and was impressed with their great customer service- fast and friendly. Ample parking as they are in the strip mall by tops. They also have a drive-through ATM available in the parking lot which is a great convenience.

I walked in to citizen Bank on 01/15/2025 branch culver Ridge Rochester NY I needed to speak to an…read moreagent I could see one was busy in her office behind glass door I saw a.other one was free so I opened the door asked her if someone could help me, WOW the manager name Edwin Flores started to yell at me very loud why ddid I open the door she is talking a test a real bully!!!! and wouldn't let go! I replied you should have a off limi sign he wouldn't stop infuriating me! very disrespectful absolutely no etiquette, has no business sens, a true bar bouncer.

you people should not even be allowed to be in business!…read more My husband and I had a second with them. my husband was diagnosed with Huntingtons disease. he lost his job. we had no income. we did a hardship deferral until we got his disability and my Social Security. We filled out the January 1923 sent it back to us and told us to fill it out again we filled it out again. My husband drove from Dewitt Michigan to Owasso, Michigan, which is half an hour drive turned in paperwork never heard anything back from them in April. We got a notice from them and another law firm that we were in foreclosure never gave us any indication that we were not approved. Never asked for anything else we called. They said we were approved don't worry Then they made us cross out original dates on the loan change all the documents resubmit one time but for almost 5 times luckily we found a different that refinanced us immediately and we are still getting calls asking us for things for this loan With citizens That is already been canceled. Not only did we send them the same exact documents they asked for probably at least 10 times we took the documents to the a half an hour away probably no less than six times There loss mitigation I'm assuming has to be outsourced to Asia because I never could speak with one person that did not speak in broken English. No one could understand us, and we could not understand them. I wrote the CEO. I got some action but in the whole sphere of things beware of Citizens Bank the worst customer service ever! I've never seen anything like this. I have been in the mortgage industry and like jobes for 35 years ! Changing dates on mortgage documents is fraud. Nobody should be put through what they put us through. With that The branch in Owasso tried to help but could not get anywhere at all. They are a nice group of people

Devon Young was very helpful, patient, and professional. He was very helpful while I was confused…read moreand stressed. Thank you so much!

I would just like to say I am quite thankful for this bank and their employees. I am on the upturn…read moreof recovering credit after far too many hospital visits. I still had a few left over but had manage to recover back to 600+ as well as having a stable well paying job, it was time for a new vehicle purchase since I've been without one since April when my Camaro broke down. But as you know, credit lenders aren't so quick to forgive even with a nice salary and rising score. Banks everywhere were holding it against me or asking for outrageous downpayments. I'm also in the middle of having to move because of promotion, I can't dedicate that much to my car and still have a home as well, I'd rather lose the vehicle, figure out how to make it work for awhile than just be homeless. However I passed Van Bortel's used car lot and picked something I could more than afford. Sadly the question still was, who would trust me. But with Van Bortel's help and Canandaigua's trust, I was able to purchase the vehicle with only $2,000 down. I will forever be grateful for this and would in no way let them down. Thank you for making my life easier.